Net Promoter Score Cartoon, Czech language

Mar 21, 20130 likes579 views

Understanding the Net Promoter Score in 2 minutes, comic in czech language. Created by CustomerGauge and CZ partner Ottima

Net Promoter Score Cartoon, Czech language

This webinar discusses how ecommerce companies can improve customer retention through measuring customer satisfaction and loyalty. It recommends: 1) Using Net Promoter Score (NPS) surveys to measure customer satisfaction and identify promoters and detractors. 2) Focusing retention efforts on the "Magic 8%" of top customers who contribute disproportionately to sales. 3) Thanking promoters for their business, identifying issues from detractor comments, and implementing a customer "rescue" program to improve loyalty.

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