Net Promoter Score Cartoon, Italian language
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Understand the Net Promoter Score in 2 minutes with our "Ultimate Question" comic. Now in Italian. Kind acknowledgments to Fred Reichheld, Vincenzo Maggio
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Open Data Interchange for Net Promoter System 
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An open data standard for the Net Promoter System.
Aims:
- To create a fair, competitive market that does not lock the customer in to a particular vendor or group.
- To enable organisations across the globe to port data between any Net Promoter software services that adhere to the Standard.
- To improve transparency of and confidence in reported Net Promoter Scores.
- To put the Net Promoter System a step further on the path to becoming the gold standard cross-industry customer loyalty metric.
A GOOD DAY TO ACT HARD: Take Action on Customer Feedback in 3 Simple Steps
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Learn how you can be a Customer Service Action Hero! Use CustomerGauge to help maximise your response to Customer Issues. This was from a Webinar 17 May 2013Flashing Eye Robot / "Flitsende Robot" Electronika Circuit (NL)
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Maak een "Flitsende Robot"
We maken gebruik van elementaire elektronische schakeling jullie leren hoe het werkt
We bouwen vandaag een LED-circuit met schakelaar
En een knipperlicht circuit met 2 LED's en 2 transistors
Technische benaming: astable multivibrator
This is an education program for kids 7 - 10. Everyone Everywhere: Maximising Your Net Promoter速 Response +60%!
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Presentation from a CustomerGauge best practice webinar. 13 feb 2013. Contains the 10 steps to maximise response to 60% and beyond. Flashing Eye Robot / Teaching Electronic Circuits
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Developed for a class of 7 - 10 year olds.
Produce a Flashing Eye Robot
Learning basic electronic circuit
Agenda
Build and understand basic LED circuit with switch
Make a flashing light circuit with 2 LEDs and 2 transistors
Technical name: astable multivibrator
Understand how it works
Net Promoter Score Cartoon, Czech language
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Understanding the Net Promoter Score in 2 minutes, comic in czech language. Created by CustomerGauge and CZ partner Ottima Microsoft HotMail v GMail v YahooMail: The giants of free email battle it out...
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The big question: Is there a connection between email clients (Hotmail, Yahoo, GMail etc) and Net Promoter速 response rate?
If yes, which email client has the biggest response rate? And which has the lowest response rate?
Is there is a connection between email clients and comments rate?
Find out in this short presentation from CustomerGaugeBake retention into your eCommerce Pie - ecommerce webinar
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This webinar discusses how ecommerce companies can improve customer retention through measuring customer satisfaction and loyalty. It recommends:
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The discussion will include:
How you can bring the voice of the customer into the organisation using simple metrics such as the Net Promoter速 Score.
How you can create internal processes to swiftly and effectively close the loop on customer issues.
How you can use feedback to incrementally improve your products around your customer needs.
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- Examples of best practice world class companies doing it right
- Using Net Promoter Score速 as a measurement tool
- Practical ways to deal with positive, negative comments, as well as customer suggestions
- Automated processes to help close the loop: strategic and tactical
- Feedback on the feedback examples of how to get back to customers.
You can also view the webinar: http://wp.me/pzGbP-x8
Net Promoter Score: Automatic Root Cause Analysis with a Waterfall chart
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We wanted to share our current thinking on how you can build robotic systems to enhance the e-commerce customer experience. The key elements:
* automated customer surveys to understand voice-of-customer and Net Promoter速 Score in real-time
* automated customer segmentation by lifetime value
* automated customer segmentation by loyalty (using Net Promoter Score)
* process to help customers needing immediate response
* clustering customer issues together for longer-term strategic fix
* close-loop monitoring of results (Net Promoter Score and other metrics)
* Responding to customers with updates on your actions
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While customer acquisition is often the prime focus sales and marketing efforts for Software-as-a-Service businesses, customer retention is all too often consigned to an afterthought.
But churn is not a problem to be addressed only as the customer leaves.
How SaaS Businesses can convert Trial Customers into Paying Customers, will walk you through some simple yet powerful ways of reducing churn.
The discussion will include:
How you can bring the voice of the customer into the organisation using simple metrics such as the Net Promoter速 Score.
How you can create internal processes to swiftly and effectively close the loop on customer issues.
How you can use feedback to incrementally improve your products around your customer needs.
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CustomerGauge Automatic Translation System uses the Google Translate Translation Service API to translate over 60 languages. Translated comments are stored in CustomerGauge, and can be searched and reported on. No need for cut-and-paste, no buttons to press. If you have used Google Translate before, youll be familiar with the idea.
It is ideal for Net Promoter Score porgamsCustomerGauge Net Promoter API Webinar 11oct2011
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PPT from a webinar describing how the CustomerGauge platform can be integrated with many enterprise IT systems simply and rapidly. Fighting the Fear of Feedback: CustomerGauge webinar
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Feedback is part our everyday life, from parents, school, sports/fitness, through to 360 degree appraisals at work. Why then do many companies seem to be afraid of receiving feedback from their most valuable resources customers?
- Reasons behind the Fear of Feedback,
- Examples of best practice world class companies doing it right
- Using Net Promoter Score速 as a measurement tool
- Practical ways to deal with positive, negative comments, as well as customer suggestions
- Automated processes to help close the loop: strategic and tactical
- Feedback on the feedback examples of how to get back to customers.
You can also view the webinar: http://wp.me/pzGbP-x8
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Reading customer comments is a serious business. This tool helps you automatically categorise comments, and understand root cause behind Net Promoter Score issues from detractors and promotersNet Promoter Score comic, translated in Polish
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Promotorzy, pasywni, detraktorzy... Marcin Malinowski, a Poland-based Certified Net Promoter速 Associate from Philips contributed a Polish translation of the famous CustomerGauge 'cartoon guide to the Net Promoter Score速.'
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Serge Acker, Director of Philips Online Global Flagship store explains how they measure customer loyalty by automatically asking customers to rate every transaction. Using Voice Of Customer and the Net Promoter Score, they fix problems and prioritise strategic changes. He also outlines how they are moving into automating retention and word-of-mouth marketing using NPS. This presentation explains how business can build their own Loyalty "Robot" and was given at eCommerce Expo in London, Oct 20 together with Adam Dorrell of CustomerGauge, provider of the measurement system to Philips.DemonstratorGauge Field Marketing Measurement
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DemonstratorGauge helps you show in-store Marketing ROI by capturing critical details of your in-store demonstrations and merchandising activities every week. Let your field marketeers log sales and conversion data directly into the system and you can monitor and compare results on a European or global level.CustomerGauge B2b Net Promoter Score Measurement
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Overview of the Net Promoter Score (R) Measurement system from CustomerGauge. This system is tailored to b2b relationship measurement.Building your Loyalty Robot
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We wanted to share our current thinking on how you can build robotic systems to enhance the e-commerce customer experience. The key elements:
* automated customer surveys to understand voice-of-customer and Net Promoter速 Score in real-time
* automated customer segmentation by lifetime value
* automated customer segmentation by loyalty (using Net Promoter Score)
* process to help customers needing immediate response
* clustering customer issues together for longer-term strategic fix
* close-loop monitoring of results (Net Promoter Score and other metrics)
* Responding to customers with updates on your actions
You could roll-your-own solution, but we believe CustomerGauge has all the parts you need to start this now and we have proof points from our major e-commerce clients including Canon, Philips and Vodafone.