Net Promoter Score comic, translated in Polish
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Promotorzy, pasywni, detraktorzy... Marcin Malinowski, a Poland-based Certified Net Promoter速 Associate from Philips contributed a Polish translation of the famous CustomerGauge 'cartoon guide to the Net Promoter Score速.'
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I called them the next day, preparing for robot voice or a bait-and-switch sales pitch. But to my surprise, I spoke with human compassion, patience, and understanding. I unloaded my story, and they listened like neighbors calling after a tornado. They worked immediately, using fancy data reconstruction tools I couldn't even understand.
Every day, they updated me in simple terms. I was anxious, but their professionalism calmed me down. On the ninth day, I got the call. They had recovered my wallet. All the Bitcoins were intact. I was so relieved that I nearly kissed my filthy boots.
When they heard about the flooding damage, they even discounted part of their fee. That touched me more than the rain. Salvage Asset Recovery didn't just restore my savings, they restored my trust in people. They are heroes in my book, and thanks to them, my family's future is once again set on stable ground.Why AI is Needed Procurement and Supply Chains
Why AI is Needed Procurement and Supply ChainsUniversity of Hertfordshire
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This presentation was delivered to a mixed sector industrial audience to provide a balanced view of why AI is necessary in many working environments, and further, how it can advantage the individual and organisation. It also dispels the widely held (media) view that AI will destroy jobs and displace people on a socially damaging scale. The really serious threat scenarios actually remain the domain of human players, and not as depicted by some Hollywood dystopian machines take over nightmare!
Primarily seeing AI as a downsizing opportunity is to miss the key point: by empowering employees it is the biggest growth agent!
The nonsensical nature of AI v human supremacy arguments also distract from the symbiotic relationships we are forging. This is especially evident when confronted by complexity beyond our natural abilities. For example: procurement and supply chains may now see >>60 independent variables (features and parameters) with many requiring real time control. Humans can typically cope with 5 - 7, whilst our mathematical framework fails at 5. This primal limiter also compounds the risks involved in designing for:
optimisation v brittleness v resilience
In this context, the digitisation process is largely regarded as an event instead of a continuum and this greatly exacerbates the risks involved. This is illustrated against the backdrop of several past tech-revolutions and the changes they invoked. Two ongoing revolutions are also included with projections for likely futures/outcomes.
The closing remarks remind the audience of just one observation that we all need to keep in mind:
Things that think want to link
and
Things that link want to thinkCreativity, AI, and Human-Centered Innovation
Creativity, AI, and Human-Centered InnovationRaj Lal
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A 90-minute Design Workshop with David Moore, Lecturer at Stanford Design
Join us for an engaging session filled with actionable insights, dynamic conversations, and complimentary pizza and drinks to fuel your creativity.
Join us as a Volunteer.
Unlocking Creativity & Leadership: From Ideas to Impact
In todays fast-paced world of design, innovation, and leadership, the ability to think creatively and strategically is essential for driving meaningful change. This workshop is designed for designers, product leaders, and entrepreneurs looking to break through creative barriers, adopt a user-centered mindset, and turn bold ideas into tangible success.
Join us for an engaging session where well explore the intersection of creativity, leadership, and human-centered innovation. Through thought-provoking discussions, real-world case studies, and actionable strategies, youll gain the tools to navigate complex challenges, foster collaboration, and lead with purpose in an ever-evolving industry.
Key Takeaways:
From Design Thinking to Design Doing Where are you in the creative process? The best work is multi-dimensional, engaging us on a deeper level. Unlock your natural creative abilities and move from ideation to execution.
Reigniting Innovation: From Firefighting to Fire Starting Weve become so skilled at solving problems that weve forgotten how to spark new ideas. Learn how to cultivate a culture of communication, collaboration, and creative productivity to drive meaningful innovation.
The Human Element of Innovation True creativity isnt just about ideasits about people. Understand how to nurture the deeper, often-overlooked aspects of your teams potential to build an environment where innovation thrives.
AI as Your Creative Partner, Not a Shortcut AI can be an incredible toolbut only if you use it wisely. Learn when and how to integrate AI into your workflow, craft effective prompts, and avoid generic, uninspired results.
Mastering Team Dynamics: Communication, Listening & Collaboration Teams are unpredictable, and clear communication isnt always as clear as we think. Discover strategies for building strong, high-performing teams that listen, collaborate, and innovate effectively. This session will equip you with the insights and techniques needed to lead with creativity, navigate challenges, and drive innovation with confidence.