At a conference of the Alliance of International Market Research Institutes, the author discussed trends in market research methods with researchers from around the world. While some evidence suggests the volume of traditional surveys may be increasing, surveys now make up a smaller percentage of the total market research pie as other methods grow faster. Presentations at the conference showed examples of using methods like social media research and ethnography alongside quantitative surveys. Though surveys are still widely used with over 50 online survey platforms, agencies must consider how the changing landscape impacts their role as full service providers.
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Alliance of International Market Research Institutes: A Pie Grows in Manhattan
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A Research Rockstar Article
Alliance of International Market Research Institutes:
A Pie Grows in Manhattan
At last weeks AIMRI conference in NYC, I had the opportunity to meet market researchers from
around the world: Czech Republic, England, Italy, Mexico, Spain, and more. A small but dedicated
group of researchers met to share current insights on market research trends, and to constructively
discuss our industrys future.
With contributions to the conversations by John Mackay (who, among other roles, is the founder of
The Research Club), Lenny Murphy, Ruth Stanat and others, some of the presentationsand
discussionrepeatedly pointed to an underlying question:
Is the volume of traditional survey work declining, or is it simply that the volume of other
methods is growing faster? In other words, the market research pie is growing, and surveys have a
smaller slice of a larger pie?
Personally, I dont see any evidence that the volume of surveys is decliningif anything it is
increasing. But I also see plenty of evidence that as a percent of the total, surveys are declining.
Evidence was abundant at AIMRI as well. Consider the presentation by Marshall Toplansky of
WiseWindow, who shared a case study example of using a combination of social media research and
ethnography as a Phase 1 to a quantitative Phase 2. This is consistent with many cases I see in client-
side organizations; market research surveys are still being done, but are increasingly augmented by
other methods.
As further evidence, consider that three of the ten presentations were specifically about panel based
research. Panels (at least for now) are largely focused on data collection for online surveys.
And finally, lest there be any last doubt that surveys are still being done in volume, consider this: by
my last count, there are now over 50 companies offering online survey platforms. Okay, this isnt a
fact specific to the AIMRI conference, but if survey volume was shrinking, I dont think we would be
seeing such a surge in new software platform entries.
Surveys are here. Vast volumes are done every day. But as other options grow in volume, market
research agencies simply have to ask themselves: what does the term full service agency really
mean in todays context?
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Original publication date: 5/1/2012