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- 1. Amber Robinson amber.robinson624@gmail.com 757-581-7109 Objective: Utilize Information Technology abilities to conduct business in a professional work environment that offers challenges to increase those talents while helping others. Work Experience: • Colonial Property Group – January 2011-Present o Information Technology Specialist (Current) – Inner Office IT – manage/maintain multi server system (7 different SQL server terminals) with administrative rights to unlock or reset users when systems malfunction or go down. Install updates to system software, run weekly/biweekly scans for virus/malware infestation prevention, debug any workstation that does get infected with viruses or malware (often remotely). Complete entire workstation set up - install outlook and set up, complete registries and installation of all necessary user software, install drives assigned to designated server terminals for workstation use. Coordinate with Technical support of main database when necessary. Create forms for main database tech support to implement into systems so I can deploy in subcontractor cloud based user accounts. Test all potential client software and/or new inner office software to ensure company cost efficiency and ease of operation. Host GoToMeeting or Webinar sessions when training larger quantities of trainees as well as attending similar sessions for client updates to policy and procedure in order to disperse to inner and outer office personnel. - Outer Office IT - create and set up user accounts for subcontractors to send/receive work. Hold training sessions teaching subs to operate cloud based user account and monitor usage. Often remote into sub's computers to troubleshoot issues or install necessary software for cloud based account to function properly. o Accounting Assistant (Current) – Assists with payroll for contractors and creates spreadsheets for payroll remittances for review. Applies payments to orders when payments received and retrieves client payment reports daily. Assists with payments disputed with all clients. Audits in-house processors daily to ensure invoicing accuracy and maintains spreadsheet for monthly and quarterly audits which aid in evaluations of employees. Keeps record of all inner office inventory and place order for supplies when necessary. Tracks monthly orders for primary client to demonstrate compliance of client requirements which aids in continuing business with the primary client. o Human Resources Specialist – Maintain all contractor files, including tracking and updating all Certificates of Insurance, W-9’s, and Contract Agreements. Update all contractor profile information in database systems to ensure contact information is accurately dispatched to companywide employees. o Training & Recruiting Specialist – Utilize all contractor screening resources to locate quality contractors to perform client orders efficiently. Train contractors upon hire through in-person or webinar services with regard to company and client procedure. Update all training materials monthly per client’s protocol and procedures requests.
- 2. o Administrative Assistant – Invoice and track daily orders, maintain daily/monthly count of orders received per client, assist with payroll reports and develop client specific work order reports upon request. Maintain excellent rapport with all clients. o Inspections Coordinator – Supervise inspectors – responsible for hiring/terminating, price negotiating and training new personnel. Accept/create new work orders and dispatch all work orders to subordinates. o Inspections Processor – Data entry, manage multiple financial institution client accounts in regards to property management. o Office Receptionist – Customer service, property location assistant and general office duties. • Virginia Beach Funnybone Comedy Club – July 2015-Present o Reservationist – Respond to phone calls to relay information and make reservations to enhance customer satisfaction. Interact with customers face-to-face while checking ID’s and finding their reservations in order to print tickets for desired show. Process cash and credit card payments over the phone and face-to-face while issuing gift cards when necessary. o Hostess – Assist with greeting, seating and serving customers. May also be required to expedite food to tables, restock inventory during shows and any other duties necessary when servers and management get too busy. • Glory’s Bakery – 2009 o Customer Service Representative – Cashier, handle customer concerns, stock goods, and food preparation. • Baker Street Restaurant – 2004-2008. o Hostess – Answer phones, direct calls and make reservations. o Assistant server – front of house presentation and stock and handle customer concerns. Organize stock room (wet and dry goods) and maintained stations. o Expediter – Garnish and deliver food to customers. Languages: • Fluent in Spanish o Read, write, and speak Special Skills: • Microsoft Office Proficient • 85+ WPM • Computer Skills – Keyboarding/Desktop Publishing • SQL, Linux, Java and Quickbooks familiar • Manage multi-server systems • Exceptional interpersonal communication skills – in person, written and verbal Education: • Tidewater Community College
- 3. o 43 credit hours towards an Associates in Information Technology o Currently working towards A+ certification among others
- 4. Achievements: • Colonial Property Group – January 2011-Present o Information Technology Assistant  Commended for applying prompt solutions to any and all IT issues that affect daily office function o Accounting Assistant  Commended for keeping all data sheets accurate to demonstrate client requirements for compliance o Human Resources Specialist  Commended for keeping all records up to date on a weekly basis. o Training & Recruiting Specialist  Developed and implemented a production management system to maintain and track performance of more than 50 contractors which resulted in an increase of productivity and allowed the company to find contractors better suited for particular projects. o Administrative Assistant  Assisted in increasing the company client base by 100%.  Assisted in obtaining significantly more business with clients which resulted in increased company revenue. o Assistant Information Technology Specialist  Commended for timely troubleshooting and repair of contractor and in-house database and system failures. o Inspections Processor  Maintained a zero error rate of data processing within the Inspections Department. Professional References 1. Jimmy Paku – Supervisor at Colonial Property Group a. 757-713-0801 2. Marcus Evans – Colonial Property Group Contractor a. 757-779-7951 3. Timothy Kraus – Colonial Property Group Contractor a. 757-620-6166 4. Lyndsey O’Connell – Manager at Funnybone Comedy Club a. 757-773-1582 5. Courtney Evans – Information Technology Specialist at Colonial Property Group a. 757-692-3948 Personal References 1. Greg Davis – 14 years a. 757-589-6521 2. *Michael Phillips – 6 years (also worked directly with me as the office manager for one of my Contractors) a. 864-934-8222 3. Nikki Fregon – 8 years a. 757-818-1462