America\'s Best Cleaners presentation at Fabricare 2012
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Presentation given by Christopher White & Ed D\'Elicio at the California Cleaners Association convention Fabricare 2012 in Long Beach CA. How using certification and focusing on key financial and service scoring trends drycleaners can be regional leaders in quality and profitability.
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America\'s Best Cleaners presentation at Fabricare 2012
- 1. Quality 油the 油Key 油to 油Pro鍖tability 油
- 2. History 油of 油Americas 油Best 油Cleaners 油 ≒仰 Founded 油in 油2000 油 ≒仰 2006 油 Ini@ally 油a 油cost 油group 油of 油high 油end 油 Developed 油the 油only 油independent 油 drycleaners 油 cer@鍖ca@on 油process 油in 油conjunc@on 油 with 油the 油Hohenstein 油Ins@tutes 油 ≒仰 2002 油 ≒仰 2007 油 Formed 油into 油a 油coopera@ve 油group 油to 油 build 油rela@onships 油with 油the 油elite 油 Cer@鍖ed 油our 油50th 油A鍖liate 油 design 油houses 油 ≒仰 2008 油 ≒仰 2004 油 Developed 油a 油comprehensive 油 Worked 油with 油top 油execu@ves 油in 油 database 油of 油quality 油control 油 fashion 油to 油formulate 油a 油business 油 measures 油and 油repor@ng 油 strategy 油to 油provided 油an 油accredited 油 Received 油trademark 油and 油 support 油group 油 Cer@鍖ca@on 油mark 油for 油ABC 油 ≒仰 2005 油 Chris 油White 油departed 油from 油Madame 油 PauleKe 油to 油partner 油with 油Ed 油DElicio 油 to 油Incorporate 油ABC 油
- 3. History 油of 油Americas 油Best 油Cleaners 油 ≒仰 2009 油 油 ≒仰 2011 油 Developed 油the 油most 油comprehensive 油 Katherine 油McGraw 油PaKerson 油 independent 油Green 油Cer@鍖ca@on 油for 油 joined 油ABC 油team 油as 油Marke@ng 油 drycleaners 油with 油the 油Green 油Business 油 and 油Public 油Rela@ons 油Specialist 油 Bureau 油 油 Included 油Route 油Pickup 油and 油 Mark 油Josef 油Shapiro 油joined 油the 油team 油 Delivery 油Secret 油Shops 油to 油 to 油to 油provide 油E 油Myth 油and 油 cer@鍖ca@on 油mandate 油 management 油coaching 油services 油 ≒仰 2012 油 ≒仰 2010 油 Launched 油new 油consumer 油driven 油 Began 油par@cipa@on 油in 油closed 油Beta 油 website 油 tes@ng 油for 油SystemK4 油 Began 油Webinar 油Wednesday 油 Developed 油the 油鍖rst 油ever 油Secret 油Shop 油 Series 油 for 油Route 油pickup 油and 油delivery 油 Star@ng 油ABC 油Next 油Genera@on 油 service 油 Group 油for 油next 油genera@on 油 management 油and 油owners 油
- 6. Founder 油 Ed 油DElicio 油 ≒仰 Over 油40 油years 油in 油the 油Industry 油 ≒仰 Built 油and 油Owned 油1994 油American 油 Drycleaner 油Plant 油of 油the 油Future 油 ≒仰 Special@es: 油 3D 油CAD 油Design 油 Financial 油Analysis 油 Mergers 油and 油Acquisi@ons 油 Business 油Planning 油& 油Development 油
- 7. Execu@ve 油Director 油 Christopher 油White 油 ≒仰 Over 油25 油years 油in 油the 油Industry 油 ≒仰 Designed, 油Built 油& 油was 油Director 油of 油 Opera@ons 油of 油Madame 油PauleKe 油 ≒仰 Special@es: 油 Business 油Planning 油& 油Development 油 Technical 油Training 油 Plant 油Design 油 Team 油Training 油and 油Development 油 Financial 油Analysis 油 Execu@ve 油& 油Management 油Coaching 油
- 8. Marke@ng 油Specialist 油 Katherine 油Pa6erson 油 ≒仰 Over 油20 油years 油of 油Marke@ng 油 Experience 油 油 ≒仰 Worked 油in 油Interna@onal 油 marke@ng 油for 油10 油years 油 ≒仰 Special@es: 油 Marke@ng 油Strategies 油& 油Execu@on 油 Graphic 油Design 油 Email 油marke@ng 油 Public 油Rela@ons 油 Social 油Media 油
- 9. Execu@ve 油Coach 油 Josef 油Shapiro 油 ≒仰 Over 油20 油Years 油of 油Teaching 油and 油 Coaching 油 ≒仰 Cer@鍖ed 油E-足Myth 油Coach 油for 油鍖ve 油 years 油and 油recently 油reorganized 油 the 油E-足Myth 油Corporate 油Structure 油 ≒仰 Special@es: 油 Personal 油Development 油 Execu@ve 油Coaching 油 Management 油Development 油 Family 油Business 油Specialist 油
- 11. Marke@ng 油 Community 油 Retail 油 Involvement 油 Loca@ons 油 Sta鍖 油 Client 油 Quality 油 Development 油 Services 油 Management 油 Garment 油 Development 油 Quality 油 Pickup 油& 油 Delivery 油 Route 油Vehicle 油 Service 油
- 13. ≒仰 Developed 油in 油2005 油in 油conjunc@on 油with 油the 油 Hohenstein 油Ins@tutes 油(RAL 油990) 油 ≒仰 The 油Only 油Independent 油Cer@鍖ca@on 油 ≒仰 Trademarked 油Brand 油and 油Cer@鍖ca@on 油Mark 油 ≒仰 Open 油to 油all 油Drycleaners 油interested 油in 油available 油 markets 油 ≒仰 Annual 油one 油day 油On 油Site 油Inspec@on 油 ≒仰 Quarterly 油Secret 油Shops 油of 油Retail 油loca@ons 油 ≒仰 Quarterly 油Secret 油Shops 油of 油Route 油Services 油 ≒仰 Internal 油Monitoring 油 ≒仰 Mandatory 油par@cipa@on 油in 油Development 油 mee@ngs 油 ≒仰 Mandatory 油par@cipa@on 油in 油Educa@onal 油 Workshops 油
- 14. You 油can 油increase 油quality 油and 油produc?on 油at 油the 油same 油?me 油-足 油 you 油just 油have 油to 油know 油how. 油Its 油like 油driving 油at 油25mph 油versus 油 100mph. 油When 油you 油are 油driving 油slowly, 油you 油have 油?me 油to 油look 油 around 油and 油not 油pay 油a6en?on 油to 油what 油you 油are 油doing 油-足 油when 油 you 油are 油speeding, 油you 油HAVE 油TO 油pay 油a6en?on! 油 油 油 油 油 油 油 油 油 油 油Stan 油Kaplan 油
- 15. How 油 油 We 油 Work 油
- 16. Site 油 Secret 油 Inspec@on 油 Shopping 油 Consumer 油 Internal 油 Surveys 油 Financials 油
- 17. Typical 油Trend 油 Quality 油 Produc@on 油
- 18. ABC 油Trend 油 Quality 油 Produc@on 油
- 19. ≒仰 Proper 油P&L 油Structure 油 Internal 油 Direct 油to 油Sales 油Expense 油 Financials 油 Direct 油to 油Produc@ve 油Expense 油 G/S/A 油 ≒仰 Variable 油Produc@ve 油Labor 油 Cost 油per 油Piece 油 PPOH 油 Internal 油Percentages 油
- 20. ≒仰 Outside 油Structure 油 ≒仰 Call 油Area 油 Site 油 ≒仰 Client 油Transac@on 油 Inspec@on 油 ≒仰 Produc@on 油Work鍖ow 油 ≒仰 Equipment 油Opera@ons 油 ≒仰 Garment 油Quality 油 ≒仰 Produc@on 油Environment 油 ≒仰 Employee 油Training 油Programs 油 ≒仰 Marke@ng 油Calendar 油and 油 Materials 油
- 21. ≒仰 Outside 油Structure 油 ≒仰 Call 油Area 油 Secret 油 ≒仰 Client 油Transac@on 油 Shopping 油 ≒仰 Garment 油Intake 油 ≒仰 Garment 油Quality 油 ≒仰 Website 油& 油Social 油Media 油 ≒仰 Scheduling 油of 油Route 油PU 油& 油 Delivery 油 ≒仰 Delivery 油service 油 ≒仰 Overall 油opinion 油of 油the 油business 油
- 22. ≒仰 Call 油Area 油 Consumer 油 ≒仰 Client 油Transac@on 油 Surveys 油 ≒仰 Garment 油Quality 油 ≒仰 Overall 油opinion 油of 油the 油business 油 ≒仰 Scheduling 油of 油Route 油PU 油& 油Delivery 油 ≒仰 Delivery 油service 油
- 23. Now 油The 油Number$ 油 油
- 24. Benchmarks 油 ≒仰 P&L 油Categories 油and 油Percentages 油 Direct 油to 油Sales 油<25% 油 Produc@on 油Expenses 油<35% 油 Sales/General/Administra@on 油<20% 油 EBITDA 油<20% 油 油 ≒仰 Variable 油Labor 油Metrics 油 Cost 油per 油piece 油 PPOH 油(great 油Quality, 油Good 油pricing 油 ≒仰 8 油DC 油pieces 油per 油hour 油 ≒仰 12 油Shirts 油per 油hour 油 Internal 油Percentages 油 油
- 25. Gross 油Sales 油Trend 油 2007 2008 2009 2010 2011 2012 100% 82% 82% 85% 92% 100% Same Store Sales
- 26. Net 油Pro鍖t 油(EBIDTA) 油Trend 油 2007 2008 2009 2010 2011 2012 15% 16% 18% 19% 20% 21% Same Store Sales
- 27. Variable 油Labor 油Trend 油 2007 2008 2009 2010 2011 2012 30% 29% 26% 25% 23% 21% Same Store Sales
- 28. On 油Site 油Cer@鍖ca@on 油Scoring 油Trend 油 2012 油 2010 油 98% 油 96% 油 2007 油 89% 油
- 29. Secret 油Shopper 油Scoring 油Trend 油 Retail 油Loca@ons 油 2012 油 2010 油 93% 油 89% 油 2007 油 78% 油
- 30. Secret 油Shopper 油Scoring 油Trend 油 Pickup 油& 油Delivery 油 2012 油 2011 油 73% 油 66% 油
- 31. Quality 油= 油Pro鍖tability 油Trend 油 100% 油 90% 油 80% 油 70% 油 60% 油 Secret 油Shopping 油 50% 油 Onsite 油Inspec@on 油 Variable 油Labor 油 40% 油 EBITDA 油 30% 油 20% 油 10% 油 0% 油 2007 油 2008 油 2009 油 2010 油 2011 油 2012 油
- 32. Consul@ng 油Services 油 Plant 油Design 油 Financial 油analysis 油 Execu@ve 油coaching 油 Email 油marke@ng 油 Social 油media 油services 油 Direct 油mail 油 Graphic 油design 油 Management 油development 油 Technical 油training 油and 油support 油 Customer 油service 油training 油 Secret 油Shopping 油and 油analysis 油 of 油retail 油loca@ons 油 Secret 油Shopping 油and 油analysis 油 of 油routes 油