Amy Clare Smith CV
- 1. Amy Clare Smith 40 Cliffview Road, Lewisham, London SE13 7DD 07730790877 PERSONAL STATEMENT Nationality: British DOB: 3rd January 1986 I'm an enthusiastic, lively person interested in learning as much as possible about a job. I have excellent communicative skills and I'm looking for a role working with people in which I can have the opportunity to improve my customer service skills. When I complete my degree I would very much like to go into a museum, library or artefacts processing environment. I would love to work within an archive for finds processing post dig, scientific analysis post excavation or working with the public trying to make people as passionate about the past as I am. I'm competent and confident working alone or with other people. I believe that the skills I have obtained within these roles would translate well into an office and administration environment. Ideally I am looking for a role within an administration environment, or anything in which I can show that sales is not the only measure of success. EDUCATION 1997- 2002 Sydenham Girls School Qualifications earned: 10 GCSE: 9 A-C grades 2002- 2005 Hillsyde Sixth Form Consortium Qualifications earned: 3 A LEVEL: in Religious Education, English Literature and History (Grades A,C,D) respectively. 2005-2007 University of Nottingham Qualifications earned: Undergraduate certificate in Archaeology 2012-present Birkbeck College University of London BA Archaeology OBJECTIVES Currently Im employed in Sales Support, a role which has given me active experience of face to face sales and telesales, also has provided me with a fairly solid opportunity to
- 2. advance my customer service skills. My current role encompasses all areas of office work from accounts work, administration, customer service and product knowledge to sales and card processing. I suppose my main objective would be to still further the skills Ive gained in customer service building on my interpersonal skills and my communicative skills. Im interested in using my skills with people and technology. I would like to build up a bank of experience in customer service and although I believe I would suit retail and customer service as a career I have acquired skills through study that would translate well into an office or administration environment. Im studying to finish my degree part time at the moment and the skills Ive learnt through past study and the skills Im currently learning I feel would translate well into an office or customer service environment. WORK EXPERIENCE July 2013-PRESENT Dennys Uniforms Ltd, 14 Marina Point London Working under the title Sales Support Details of responsibilities: Processing orders for a range of different customers for the sales team Handling customer service including phones, appointment bookings, complaints, parcel tracking, product information Accounts duties Credit note processing Occasional days helping out in the shop Looking after administration of various customer accounts on an individual basis Maintaining customer stock Preparing orders for shipping October 2011-July 2013 Japanese Knife Company, 1c Kensington Church Walk London Working under the title Sales Assistant Details of responsibilities: Opening the store in the mornings and making it ready for customers, this includes cleaning duties Dealing with most enquiries, telephone sales and managing the store alone for lengthy periods
- 3. Liasing with my main office to order stock, better handle customer questions Better familiarising myself with the products we sell and the way theyre made Answering customer enquiries on the phone and in person Processing sales and preparing sales for shipping Explaining the manufacturing processes, different materials and technical details of the knives on sale Keeping shop stock up to date Currently learning knife cutting skills and how to sharpen blades Closing store at the end of the day, transferring the days batch figures over and cashing up the till November 2010-October 2011 Swinton Insurance co, 250 Lewisham High Street, London Working under the title Sales Executive Details of responsibilities: Salesroom duties such as dealing with customers face to face and on the phone, collecting information and sending across for quotes. Taking cash payments for policies. Administration work such as making sure documents get sent to customers on time, making any policy amendments and ensuring documents are replaced to show correct information, banking and handling the office post and faxes. Telephone duties such as helping customers without advising them of what to buy, to establish their needs in a policy and negotiating prices and content to offer the best deal possible. Also answering enquiries and solve problems within a policies lifespan, giving people accurate and helpful information. April 2008 - November 2010 Leon Jaeggi and Sons Ltd, 77 Shaftesbury Ave London Working under title: Sales Consultant Details of responsilibilities: Salesroom duties including banking, helping customers face to face and on the phone, maintaining the showroom, selling items via cash register and on account. Ordering items directly from suppliers for customers. All customer service issues. Stock maintenance. Personal customers including looking after the accounts that the company has with restaurants and bars etc. Looking after accounts. Ordering items, this could be machines for kitchens, parts for the machines, plates,
- 4. glasses or straws. Making sure that items get to the customers, I have even gone to customers placing large orders to ensure that the items are received in good condition. Talking to people of all levels within the businesses that use us to supply their equipment. Keeping up to date where we can get items from and keeping up to date with fashions in presentation ware for restaurants and bars. Assisting the Major Accounts Manager with some of the higher profile accounts including the Dorchester, Madarin Oriental, Claridges, Hix, the Firmdale Hotels and the kitchens at the Houses of Commons and Buckingham Palace. This included talking to certain contacts, ordering things for them and answering any questions my email of phone. Telephone duties including customer service, regular and one time callers. Speaking to head office. Speaking to suppliers. Booking couriers. Processing sales over the phone. October 2007- February 2008 WHSmith, 132-138 Bromley High Street London Working under title: Sales Assistant Details of responsibilities: Accepting deliveries in the morning, processing what we had and then distributing the stock onto the shelves before the store opened. Assisting customers including serving on the tills. Helping with customer ordering and working return and refunds on customer services. Shop floor assistance I was able to provide to customers in helping them to find products they were looking for. Refreshing my knowledge of the products we stocked, their prices and location on the shop floor. Till Serving gave me a chance to work on my skill with communicating with people. use my initiative as it was not always possible to get assistance from another member of staff. Cash handling. Customer Services including handling refunds and answering questions. Listening to and reporting customer complaints. Communication, Knowledge of our products and their placements and prices. Telephone duties including answering and redirecting customer calls. Answering queries over the phone and transferring calls to different departments or staff members. Speaking clearly and articulately.
- 5. Maintaining not only a high level of concentration but a polite and helpful manner at all times. VOLUNTEER EXPERIENCE Ive raised money on the street for various causes. Ive also helped with ideas for interesting ways to give information and raise awareness for the charities Ive worked with. In addition to ideas for fundraising and awareness in school including Red Nose Day and the Genes for Genes campaign, causes the school always encouraged us to come up with ideas for, I have helped to raise money for local charities, by running the bar at funded quiz nights. I believe the most memorable was the fundraiser for the local hospice. Some friends and I ran a charity fundraiser on Croydon high street for a charity that had helped one of our friends before she passed away and during my time as a world war 2 re-enactor we used to collect for charities like help for heroes and the poppy appeal. Raising money for charity has been a hobby as well as an extra-curricular activity. I find that theyre a rewarding way to spend time, as it challenges you to think creatively, hones your skills with talking to the public about certain issues and all the time youre raising funds and awareness for causes that deserve attention. HOBBIES As far as my interests are concerned, Im a bit of an all-rounder. Ive always had a keen interest in history and I keep my interest active by reading on various topics and working towards the rest of my degree part time. I read a lot of classical literature as well. As well as reading I also visit museums and places of historical and natural interest regularly. Ideally as a career Id like to work in a museum setting handling and cataloguing artefacts, although Id also like to be involved in the law practices that protect such sites. Im also very interested in music. At school I played violin in the orchestra and participated in many concerts. I was also very involved in the resident choir there and sang with them on various occasions, both in and out of the school setting. Since I left school, I have kept up my interest in the violin and incorporate it into the band I play in. Although I more commonly do vocals and guitar. Retro computer games Playing, composing and listening to music Visiting historical and natural sites Reading Socialising and meeting people Attending public lectures and occasionally volunteering on archaeological projects and digs Studying BA Archaeology REFERENCES Professional
- 6. Mr Stephen Blanchard Current Director- Dennys Uniforms, 14 Marina Point, E14 9QD 0207-510-0730 07866-716-174 Mr Jay Patel Company director- Japanese Knife Company, 1c Kensington church walk, London, W8 4NB 0208-968-6238 Miss Janine Duffell Ex manager- Swinton insurance, 250 Lewisham High Street, London SE13 6JU 020-8852-3327 Mr Shaun Pridmore Current Manager- Leon Jaeggi and Sons Ltd, 77 Shaftesbury Avenue, London, W1D 5DU 020-7434-4545 Mr Steven Jones Manager- WHSmith 132-138 Bromley High Street, Bromley, Kent 020-8464-5044 Mr Stephen Hamlet Former Supervisor- WHSmith 132-138 Bromley High Street, Bromley, Kent 020-8464-5044 Personal Miss Anita Belger Former Head of Year Sydenham School, Dartmouth Road, Forest Hill, London 020-8699-6731 Mr Joe Trewin Former Teacher and head of year Sydenham School, Dartmouth Road, Forest Hill, London 020-8699-6731 Miss S Appavoo Former Teacher and form tutor Sydenham School, Dartmouth Road, Forest Hill, London 020-8699-6731