CV CURRENT
- 1. Miss Stephanie Paula Wolf Stefwolf68@googlemail.com 38 Wells House Road, NW10 6EE Mobile: 07735477873 A passionate, hardworking and multi-lingual Politics graduate from the University of Westminster seeking employment as a Receptionist or a Personal assistant in order to build on my existing corporate and customer service skills. My ultimate career goal is to use my research skills to analyze social media in order to understand the impact social media has on the population. Education/Qualifications Harrop Fold School Manchester Sept 2005 June 2010 GCSE: 11 A*-C GSCE Salford City College, Manchester Sept 2010-June 2012 3 A-C University of Westminster Sept 2012 June 2016 Bachelor of Arts in Politics Expected 2:1 Work Experience Uni. Of Westminster Students Union/ Sales Assistant October 2015- Present In my work in the campus shop, I had to self-manage as I was the only member of staff in at any given time. I had to count the safe and the float at the end of each day, order stock and deal with multiple suppliers. I also had to delegate tasks to other members of staff and devised a unique system for everyone to use to keep track of our stock. I also had to devise a promotions campaign in order to increase our sales. This is while dealing with over a 1,000 students a day and making sure they receive excellent customer service. My other responsibilities include opening and closing the shop, promotion and maximizing sales and dealing with clothing orders. I also had to communicate between the other members of staff, our supervisor and our manager across different campuses. University of Westminster/ Senior Student Ambassador Sept 2013-Present This role involves me being a representative of my university at various internal or external events. I worked at a number of open days based at my university campus and Higher Education fairs at colleges across London. At these events I have to represent my university and also up sell it to potential students so that they want to come to my university. I also have to be able to articulate myself clearly to a number of potential students across different cultures and backgrounds. Since beginning my role, I have been promoted to a Senior in September 2014 which involves me creating training materials for new starters with a smaller team of 3 people. I also run training sessions and I am one of the main points of contact on big event days. It has taught me how to be professional and effective at providing training and also improved my interpersonal skills, both within my colleagues and me and my boss and me. Uni. Of Westminster Students Union/ Head Receptionist Sept 2015-Jan 2016 In my role as a head receptionist at one of the Universitys campuses, I supervised a team of two other staff and dealt with an array of requests from students, university staff and external bodies. As a head receptionist, I organized the rotas for the office to make sure it was always staffed and was responsible for their timesheets. It was my responsibility to order supplies, give out advice to students and deal with external requests appropriately.
- 2. I had to support my staff and help develop them so they knew what to do when I was not present. Primark Stores/ Retail & Cash Office Assistant June 2014-January 2016 This role is based at the flagship Primark store in Marble Arch and has taught me crucial skills as basic fashion retail skills but also has taught me what is expected of a retail assistant working in a flagship store for one of UKs biggest retailers. My main duty was to be on tills, serving possibly hundreds of customers everyday and being the main form of customer service in the store. Because of my excellent customer service and general skill, I was promoted and trained in Cash Office from October to December 2014. This taught me how to count cash lifts, prepare tills for the next day, and deal with lost and found and cash up the whole store at the end of the day. My cash office involved working in a team of 6 and a management/supervisor but also involved a lot of independence and initiative and required me to be on my best every day as the consequences of a little mistake were incredible. I am highly organized and I pay attention to every detail which made me ideal for this position. I have also received customer service training, which in my store means dealing exclusively with returns from customers. University of Westminster/ F.A.N Sept 2013 + Sept 2014+ Sept 2015 This role included me being a mentor for arriving new students for their first two weeks at university. I had to organize social activities and guide a group of around 30 students. I was their first point of contact whether their problem would be academic, technical or personal. Essentially, I was in charge of their social settlement into university. Further, after two years of doing this role I was promoted to being a SuperFan. This meant that I was supervising the other FANs so my role became more managerial. I had to ensure all the FANs were present, they were where they were meant to be and also provide support for them. If they were struggling I was their first point of contact and had to ensure that they were dealing with the role well, especially emotionally. I was also a point of contact for the academics so I had to make sure both the new and current students and the academics were well integrated. Home Fundraising/ Fundraiser July 2012 August 2012 I was part of a fun, professional team that challenged me to break outside my comfort zone and inspire people to make a difference through charity donations. It was also very physically demanding as it involved 5 hours of walking at a fast pace to make sure I hit my target of doors knocked a day, which were reviewed daily to make sure my performance was going above expectations. WH Smiths/ Sales Assistant Oct 2010 Nov 2011 In my role at WH Smith at Manchester Airport, my main responsibility was serving at the tills and dealing with stock from the main store and from others around the airport. I used my initiative to make the most of my time while at work, through helping customers or putting out stock while the store was quiet. This made me comfortable to work in a chaotic environment and through this experience I learnt to deal with language barriers and busy periods in a calm and productive manner. Next Retail/ Sales Assistant Oct 2009 - Nov 2009 References available upon request.