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Amy Schowalter 2015
- 1. Summary Amy G Schowalter 15000 West Cleveland Avenue Apt 15 New Berlin, WI 53151 Cell: 414-405-1266 amygschowalter@wi.rr.com Qualification Summary: A highly motivated individual with many years in a fast paced setting. Experience in all facets of an office setting to include Reception, Administration,AP and AR, Inside Sales. A team player, Self-motivated and a loyal individual looking for a career advancement within an office setting. Experience: 25 years of Customer Satisfaction, Telephone, Internet and personal sales experience in the Wholesale Distribution Industry. . Management of Customer accounts with Outside Sales, Inventory Management, Ability to acquire product for " just in time" delivery. Purchase material not in stock and work with buyers to acquire best pricing and delivery if needed. Core Strengths Energetic work attitude Active listening skills Strong organizational skills Courteous demeanor Seasoned in conflict resolution Sharp problem solver Event Planning Public and Professional relations Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance Assisted in the managing of the company database and verified, edited and modified member information. Computed Data Reports Micro soft, Windows 2010, Excel. Provided required weekly, monthly and quarterly reports listing sales figures and client track records through recording keeping files with use of office computer used on a daily basis Customer Assistance -Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Work Experience Inside Sales , Customer Support Representative July 1987 to April 2013 Midwest Sign & Screen Printing Supply - New Berlin, WI Assist customer order fulfillment, Telephone and email order, quote, and technical help with product questions. Assist Outside Sales Reps with quoting, pricing adjustment and Customer information.
- 2. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Sales Coordinator -June 2014 to December 2014 Mastip, Inc - Slinger WI Responsible for all sales documents. AP and AR, Customer Service and management of all orders from quote status to invoice. Abel software. Event Coordinator September 2010 to Current Brain Injury Resource Center of WI BIRC - Muskego WI Organized the store by returning all merchandise to its proper place. Set up and acquire items for Auctions at annual fund raiser's Fashion show. Will focus my time in the future to learn Grant writing skills for non profit agencies like the Brain Injury Resource Center of Wisconsin. This a volunteer roll. Server-Customer Service December 2013 to present Olive Garden Restaurant Brookfield WI - Responsible for guests to have best dining experience while at the Olive Garden. Assistant Manager December 1983 to June 1984 Lou's Supper Club - Franklin, WI Maintained adequate cash supply in cash drawers in multiple checkout stations.Guaranteed positive customer experiences and resolved all customer complaints.Expressed appreciation and invited customers to return to the store. Bar Manager July 1984 to September 1985 Ground Round Restaurant - Expressed appreciation and invited customers to return to the store.Worked as a team member performing cashier duties, product assistance and cleaning.Cross-trained and provided back-up for other customer service representatives when needed. Bar Manager November 1985 to June 1986 Steak Knife Restaurant - Worked as a team member performing cashier duties, product assistance and cleaning.Cross- trained and provided back-up for other customer service representatives when needed. Receptionist
- 3. August 1986 to May 1987 E. F. Hutton & Company - Responsible for inbound calls. Directing calls to requested Broker Secretary. Appointment management for Brokers Bar Tender October 1987 to August 1992 Bunkers' Main Street West Allis WI - Responsible for patron food and beverage order. Seasonal Server/Bartender December 1992 to April 1993 Gracious Catering Service - part-time position when needed to serve at wedding, golf outings or in home catering with required meal preparation. Educational Background Connecting Point-1989 WI Word Perfect 5.0 Intermediate Word 2000 June 1989 MBTI Business Training Institute, Milwaukee WI June 1986. Sixteen Week Secretarial Method Studio Program. : Word/Intermediate Word High School Diploma : General , 1981 Wauwatosa West High School - Wauwatosa, WI, Milwaukee