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- 1. Jeannie Geiger Sales & Customer Service Specialist Oklahoma City, OK 73162 jeanniegeiger35@gmail.com - 580-585-9118 In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service retail professional to represent you when assisting your valued customers. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I responded to customer calls and inquiries regarding product orders,skilled at anticipating and resolving problems, appropriately exercising independent judgment,ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process,received customer service excellency award,hardworking,learn fast,very outgoing,delivered world class customer service and built customer loyalty and exercised strong interpersonal communication skills with customers and department personnel, data entry, all the windows components, word, excel, open office org, very computer literate, strong sales skills,highly motivated and dependable. It would be a pleasure to interview with you and I look forward to hearing from you soon. Thank you for your time and consideration. Very Sincerely, Jeannie Geiger Authorized to work in the US for any employer WORK EXPERIENCE Administrative Assistant/Receptionist and Scheduling Manager Dave's Appliance - Commerce, TX - March 2013 to August 2015 Responsibilities Provided all scheduling needs. Answered the phones. Greeted customers. I handled all the incoming and outgoing emails for customers and business's. Invoicing, account ledgers, all billing. Performed all advertising and marketing campaigns. Inventory, handled 4 different business's with one phone system for all. Answered all customer service inquires. Completed all data entry on a daily basis. I was the scheduling and dispatching manager. I made the schedules for all the techs each day. All office duties. Accomplishments I started out at $8.80 and hour just answering the phone and doing advertising. With in my first year I was up to $12.50 an hour with additional daily duties as needed. I was a big asset to the company because of my office skills which included the dispatching of service trucks to the scheduled homes per each tech on a daily basis. I loved this job! Skills Used
- 2. Scheduling and dispatching, costumer service, sales, good phone etc., billing, filing, advertising, marketing, emails, looked up parts for customers, data entry, accounts receivable, dealt with warranty companies, manager, receptionist, secretarial & administrative assistance. Telemarketer/Appointment Setter (work from home) Direct Connect - Work at Home - October 2011 to February 2013 Outbound cold calling to set up appointments to businesses. Worked with a system dialer I was self supervised. Took notes and followed up with each one. Self supervised. Attended meetings once a week with a supervisor to be updated and answer questions for others. Classified Ad Sales Representative The Herald Banner Publications - Greenville, TX - October 2009 to February 2011 Representative Ad Consultant and provided customer service on the phone and in person, customers consult with me for the creation of their ads. Performed sales & up sells. Provided all office duties . Performed many functions such as data entry, emailing, faxing, creating, called on business's to fill ad space, taking & making phone calls, also sales were a very important part of my job as well as calling on a current customers, previous customers and new customers. Handled customer and business inquires. Multitasking & ability to meet deadlines daily were a huge part of my job. Telemarketer Babytobee.com - Work at Home - July 2006 to July 2007 Provided customer service, made outbound calls & took inbound calls, verified all data, entered data and updated as needed and performed up sells.. Property Management Assistant Sheryl Smith - Ardmore, OK - September 2003 to July 2007 Ran credit checks & back ground checks on perspective tenants, cleaned the properties, showed the units, filed and prepared all forms and contracts, prepared advertisement in paper and handled all inquires regarding the properties. Sales and Service Specialist 1800flowers.com - Ardmore, OK - December 2004 to July 2006 Provided customers with efficent service as a gift advisor, responded to customer inquiries, requests and resolved issues efficiently and professionally, handled escalated calls for others while mentoring on the floor, inbound and outbound calls, performed data entry to each account, tracked orders,team coordinator. Provided training for new agents Sent faxes and business emails, helped customers in all areas, handled 3 other brands of business, up sold, negotiated a lot, responded to customer inquires threw email and return calling. Was efficient in handling an issue and got along well with all of my team mates. I was the 3rd top sales person of over 500 sales agents. EDUCATION High School Diploma in General Dale High School - Dale, OK
- 3. SKILLS Customer Service, Sales, Office Duties, Telephone Etc, Internet Savvy, Internet Marketer, Communication Skills and much more ADDITIONAL INFORMATION Extensive experience in dealing with customer service in many different situations, hard worker, caring, self-starter, people oriented, enjoy working directly with customers and the general public via phone or in person.