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ANIL BISHT
mr.anil_bisht@rediffmail.com, Mob. No.: 09212153180
Software Support Engineer
OBJECTIVE
To be parts of an organization of Hi-tech environment that will help me realize the numerous
applications of my theoretical knowledge and to be able to provide my best to the organization in
return.
SUMMARY
• A proactive learner with a flair for adopting emerging trends & addressing industry
requirements to achieve organizational objectives & profitability norms.
• Highly motivated, positive and goal-oriented professional.
• Looking forward to be associated with a progressive organization through a responsible
position where my ability and experience will have valuable application.
• An effective communicator with excellent relationship building & interpersonal skills, strong
analytical, problem solving & organizational abilities.
• Skilled Customer Engineer with 7+ years of extensive experience in the IT Field.
• Monitored servers, all applications and services (FTP, Mail) continuously.
• Experience in installation, configuration of SQL Server 2005/ 2008 /2008R2, testing the
scenarios, maintaining SQL Server database and query handling.
• Experience in Database Backup, Recovery and Disaster Recovery Procedures.
• Experience with monitoring, troubleshooting related issues.
• Experience with FTP, Ammyy admin, Team Viewer, putty and others remote tools
• Knowledge of Client/Server, IIS 6.0/7.0.
• Worked closely and efficiently with all levels of management to satisfy project and
productivity requirements, offered logical, forthright thinking and is able to provide effective
solutions to solve difficult problems.
STRENGTHS
• Ability to deliver excellent result under odd conditions.
• Sincere and hard working.
• Quick learner and flexible to adopt challenging environment.
• Ability to work with minimum/no supervision once trained.
EDUCATIONAL QUALIFICATION
Professional Profile Page 1

• Bachelor of Computer Application-,IIMS Management College, Bareilly affiliated to C.S.S.
University, Meerut, approved by AICTE
• 10+2 from K.V. No.1,J.R.C, BAREILLY (C.B.S.E Board), 2002
• Matriculation from K.V. No.1,J.R.C, BAREILLY (C.B.S.E Board), 2000
COURSES / CERTIFICATION
DOTNET-Programming-Certified
WORK EXPERIENCE
Employer: Indocon Micro Engineers Ltd. (A PREMIER IT ORGANIZATION MANAGEMENT)
Project Name: Accounting Package, Payroll Management, HR Management, Admission Process,
and ERP Solutions and on other various software’s run on Online and offline Platform.
Duration: August 2009 to Till Date
Title: Sr. Software Support Engineer and Manual Tester
Roles and Responsibilities: -
• Team Lead (S/W and ERP Testing, ERP Implementation, Technical Support on MS SQL
SERVER 2008R2/2008/2005, to the Clients.)
• Installation SQL Server 2008R2/2008/2005 on Windows 2003, 2008R2, applied service and
application on server.
• Setting up backups for the newly created databases.
• Scheduling transfer of backups and log files to different servers.
• Responsible to Install, Upgrade and Implementation of SQL Server 2003/2005/2008
Enterprise database environment for multiple clients sites
• Implemented the recovery process to restore lost data caused by users or system failure.
• Testing the scenarios and maintaining SQL Server database.
• Giving Database support to the clients by creating and executing SQL queries
• Providing Training to the clients as well as new trainees
• Handling all Major and corporate customers.
• Critical service calls supports for above products.
• Increasing overall customer’s satisfaction and collection of satisfaction letters.
• Coordinating and handling the team for all activities.
• Conducting Training programs for all Engineer and office staff.
• Demo and presentations.
• Diagnosing Hardware problems and installation which may affect software services.

• Good experience in Project Documents, Installation Documents and User Manuals.
Key Achievements:
• Making new S/W clients for the company and generating business from them.
• Coordination with team and heads for effective implementation new as well as existing
products.
• Providing online as well as offline support to our customers.
• Involved in recruitment process of support team.
• Solving Technical Problems of customer on initial basis.
Employer: Account Leader Academy Pvt. Ltd.
Project Name: Worked on Accounting Package, Payroll Management, and HR Management and
other various software’s.
Duration: August 2006 – 2009
Title: Academy Trainer and Marketing Executive for H.P, Punjab, Haryana, Rajasthan, UP and
Other States
Roles and Responsibilities: -
• Team Lead (Software and Technical Support)
• Providing Training to the clients and our new trainees.
Key Achievements:
• Responsible to provide training for our educational academies, handling there examination
in Delhi NCR, H.P, Punjab, U.P, Haryana and other states.
• Making new S/W clients for the company and generating business from them.
• Coordination with team and heads for effective implementation new as well as
existing products.
• To generate enquiry for making new academies & software Dealers.
• Providing online as well as offline support to our customers.
• Involved in recruitment process of support and trainees team.
TECHNICAL SKILLS
• SQL SERVER 2005, 2008 , 2008R2
• Operating System –Window Server 2003, 2008R2 ,Window XP
• DOT NET , HTML

• Coral Draw 6
• Photo Shop
• Dream Viewer
TRAINING PROFILE /WORKSHOPS ATTENDED
SOFTWARE PROJECTS UNDERTAKEN:
Employee Payroll Management System
Organization: Mgt & Engg Tec Institute [(IIMS & IIET BLY (U.P)]
Team Size : 2
Duration : 2 Month
PROJECTS:
Employer: Hollywood Multimedia Ltd. (Sister Concern of Indocon Micro Engineers Ltd.)
Project Name: COLLEGE ERP (Aug 2010 –Till now)
Title: Software and Database Implementation Engineer
Description:
It is an application in which administration manages all the college related information or details
related to the students, faculties and admin. Working on different modules- Admission module
(Enrollment, Admission, Internal Assessment and all the related Reports etc.), Class and Examination
Time Table Management, Library Management, Hostel Management, Account module, Payroll and
HR module (Employee salary structure, Allowances, Deductions etc.), TDS Module, Transportation
Module, Vendor management, Visitor management, Placement module and their related reports
Environment: MS SQL Server 2005, 2008R2, HTML, WPF, Windows XP, 7 and 8, Windows Cloud
Server.
Employer: Hollywood Multimedia Ltd. (Sister Concern of Indocon Micro Engineers Ltd.)
Project Name: Online Internal Assignment (July 2011 –Till now)
Title: Software Implementation Engineer
Description:
It is an application in which we provide different panels for users i.e. Faculty Panel, Student Panel
and Admin Panel by admin panel administration manages all the information or details related to

the students, faculties (i.e. data freezing, student promotion, student and faculty password manage
and manage various master and reports).
In faculty panel faculty can entered the details related to students (i.e. student attendance and
assignment marks and view the related reports)
In Student Panel student can only view there profile, attendance report and there marks details
Responsibilities:
• Give product presentation to the newly generated enquiries
• Gathering requirements from the client
• Maintain & create appropriate documentation (Prepared DFD and design flow chart ) as per
requirements
• Discuss the requirements and others specification with management and developers
• Prepared test plans, test data documents depending on the Business and Technical
requirements.
• Involved in support team(as a team leader)
• Advisory role for product lifecycle and additional development of the landscape
• Monitoring, change and patch management of the MS SQL server environment
• Configure and publish the application on local server at client side
• Interacting with client for issues and solve their issues with the help of remotes tools.
• Ensure to log the defects in Software and proper software functioning.
• Involved in database testing and support (for the issue which is time taken from developer ends)
• Involved in basic report designing (sap crystal report designer)
Environment: MS SQL Server 2005, 2008R2, HTML, ASP.Net, Windows XP, 7 and 8, Windows Cloud
Server.
OTHERS PROJECTS:
Employer: Hollywood Multimedia Ltd.
Project Name:
• High Court Application (prisoner case filing)
• HRM (Human Resource Management System) for CWC
• Inventory Management System
• File tracking system
• Multi-level marketing (MLM)
• CMS for dynamic website
• Server Management (Hosting of application and database management)
EXTRACURRICULAR ACTIVITIES
• Active involvement in games and cultural events (NATIONAL LEVEL 3 Times)
• Activities during school and college level
• Won 2nd position in painting competition held among 15 Management Institutions

PERSONAL INFORMATION
Date of Birth
Father’s Name
: 23 Sep 1984
Sub Maj. Jeet Singh Bisht
Nationality : Indian
Marital Status : Married
Sex : Male
Language known : English, Hindi
Place: (Anil Bisht)
Date:

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