Sr.Application Support Engg(having 4.11 years of EXP) 2
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This document contains a resume for Hitesh Kumar Kushwaha. It summarizes his professional experience in application support and networking roles over 4+ years, including roles providing support for ERP, e-commerce, and media applications. It also lists his technical skills, qualifications which include a diploma in computer science, and personal details.
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Sr.Application Support Engg(having 4.11 years of EXP) 2
- 1. HITESH KUMAR KUSHWAHA Ph.: +91-9015228369 Sector-49 Noida U.P.201301 Email: hiteshkushwaha@gmail.com Objective: To secure a challenging position where I can effectively contribute my skills Networking and Software professional, possessing competent technical skills. Personal Skills: Comprehensive problem solving abilities, Attitude to understand and module as per competitive environment, deal with people and willingness to learn,facechallenges and actas a team member. Professional Summary:  Having overall 4.11+ years of experience in diversified field of Application Support Domain and Also with NetworkingHardware skill emphasison the following:  3+ years of experience in Application Support Engineer using Microsoft technologies. And experience in working with various domains which includes E-Commerce ,ERP and Media. Technologies.  Experience in working with Business Analysts, Tech Archs, Solution Archs, developers and testers for complex projects duringthe complete Software Development Life Cycle (SDLC).  Experience in effective defect tracking(Mantis) and reporting to improve communications and reducedelay.  Workingwith IT-Operation team and provided L1 & L2 supportusingSQL queries and support Databaseactivities  Willing to learn, accept the challenging environment and confidence in delivering the results at the said duration's by constantly motivatingthe concerned teams to provide the best solutions to the clients.  Experience in giving presentation on the completed modules of the project and also to update the stake holders on project progress.  Experienced in conductingUser Acceptance Testing at both company and client’s premises.  Experience in providingtrainingto the junior resources and clientEmployee. Academic Qualifications: Diploma in Computer Science (DTE) Bangalore (Karnataka) in 2011 with65% XIIth from UP Board in 2006 with 62.2 % Xth from UP Board in 2004 with 55.55% Technical Skill: OS : Win XP, Win 7,Win 8, Win 10, Linux Server OS : Windows Server 2008 Database : MS SQL server 2008, SQL Server 2014(ReportingusingSQL) Application : MS- Office, ERP, E-Commerce as per all company standard
- 2. Network Protocols : LAN/WAN, TCP/IP, DHCP, DNS,SMTP,POP3, FTP Mail Client : MS Outlook Remote Desktop : VNC, Team Viewer, Remote Desktop Roles and Responsibilities: ï‚· Responsibility for providing application support, committing the time-lines to the end users and ensures timely completion of the tasks.All the upcoming issues and communicate/ transfer the knowledge to the team mates. ï‚· Responsibility for handling the escalation part and act as an intermediate to avoid wrong escalations to the engineering team. ï‚· Responsiblefor ensuringthat escalates rightissues to ITSupport Team. ï‚· Summary of essential duties and responsibilities ï‚· ProvidingApplication Supportto the clients. ï‚· To handleall Front-end and Back-end issues fromend Users. ï‚· Writingqueries for analyzingand fetching data form SQL database. ï‚· Create and managingweekly & monthly reports , Resource and Project based activity. ï‚· Interaction with Projectmanagers as well as End Users for their various needs aboutdata. ï‚· Involved in knowledge transfer of the Applications. ï‚· Investigating/Reviewingthe Applications supportissues thatneeds further escalation. ï‚· Mentoring new joiners for Application Supportwork-flowprocess. ï‚· Analyzingand PreparingMatrix. ï‚· Reviewing Escalations. ï‚· Creating Knowledge-base for App Support issues. ï‚· Monitoringon IKANDI network infrastructure. ï‚· Understandingthe Business Requirements and Functional Specification Application SupportMaintenance: ï‚· Create database,drop database,Backup of database,Restore of database. ï‚· UsingSELECT, INSERT ,DELETE ,UPDATE COMMANDS to handleand update database ï‚· Providing support for installingimplementation ,issueand maintenanceat clientend or in house users. ï‚· Management of Ticket creation and closingtickets in time by resolvingthe issues. ï‚· Coordinatingwith Software developer in caseof nay amendments in software required ï‚· Providing remote support to clients for their issuein software ï‚· Resetting the licensingrecords for clients and internal users(through SQL server). ï‚· Management of Customer account(Creation, Deletion). ï‚· Resolvingportal Issues. ï‚· MaintainingProductthrough SQL server databasetools through queries.
- 3. ï‚· Knowledge transition for new joiners of the team. ï‚· Preparingdaily status mail for reportingdaily activities and issues of Workbench team. Planetcast media services Ltd August 2016 to Present (Formally known as Essel Shyam Communication Ltd.) Description: PLANETCAST Provides comprehensive customized solution across content management operation(including content storage ,enrichment and automated play-out)and distribution(including satellite broadcasting/up-linking digital streaming and cloud distribution) Designation :Sr. Application supportEngineer Organization :Planetcast media services Ltd Project :Star India , Fox India,Viacomand AsianetPlayoutSystems Responsibilities: ï‚· Installation and and maintenanceof all Applications. ï‚· Trainingand help all the operation team to smooth operations ï‚· Report issueto concerned department if required. ï‚· Installation and maintenanceof software (MAM.C,MEDIA.X.PMS,MBPLAYES) ï‚· Check all NAS-media spaceby Linux machines and shell scriptingcommand to running melted services. Projects Handled: Description: It is an ERP project of a leading UK based Fashion & Design Company IKANDI. The ERP software manages the entire fashion product life-cycle,from design creation,order management to billing,and fromproduction planningto inventory control. Project 1: December 2013 to Aug 2016 Designation : Application supportEngineer Organization : Boutique International PvtLtd. Project :XNY E-Commerce Application (www.xny.in) Role: Played the role of Application supportengineer for an E commerce projectfor Boutique International Pvt. Ltd to develop their full featured e commerce portal www.xny.in Responsibilities: ï‚· Defect Management (Bug Reporting and Trackingusingbug report). ï‚· Performed Positive& Negative Testing ï‚· Writingand execution of SQL Statements to retrieve data from back-end. ï‚· Creating technical documentation of databasemappingand functional flowof the system. ï‚· Creating reports as per stakeholder requirement.
- 4. Project 2: Designation : Application supportEngineer Organization : Boutique International Pvt. Ltd. Project : IKANDI /Boutique ERP application (Ikandi.org.uk/www.boutique.in) Responsibilities  Executed Test Cases manually to verify the expected Results.  Performed Functional,Regression testing & smoke testing.  Defect Management (Bug Reporting and Trackingusingbug report).  Writingand execution of SQL Statements to retrieve data from back-end.  Working as bridge between developers, project team member ,clients ,other engineers and other department to ensure the task resolution of the problem  Test the patches before delivery to customer to reassurethe quality of product.  Mappingand tracingdata from module to module in order to solvea given business or system problem.  Creating reports as per stakeholder requirement.  ProvideKnowledge Transfer on the existingsystem to New Employee.  Specifyingbug fixes and software enhancement request raised by client.  Find and analyzebugs in the system & escalateto team with logs or exception for permanent fix.  System analyzeto find application bug.  HardwareNetworking Support Experience:  ProgressiveInfo-tech Pvt Ltd as System Engineer From April 2013 - Dec 2013 Client: Gail Gas authority of India Ltd), NEC technology India Ltd.  Evision InfoTech Pvt Ltd as System Engineer From Aug 2011 - April 2013 Client: Fertilizer Association of India Ltd Nature of Job:  Installation of Win XP, Win7.Create Profileand Reset Password for user account.  Troubleshooting,installingand configuringMail Clients likeMS-Outlook.  Solve internet related problem.  Remote management through Team Viewer,Remote Desktop to solveWindows & Software issue.  Managingthe installation and configuration partof all standard softwareas per the company policy.  Take careof all the internal officesoftware’s support.  Working in Domain Level. Familiar with the Active Directory and Uses the Group Policy. Software Support (MS-Office, ERP) or all softwareas per the company standard.
- 5. Summer Training: From June 2011- July 2011 Organization : HINDALCO INDUSTRIES LIMITED RENUKOOT, SONEBHADRA (U.P) Area : Simulator Computer Project : Telephone Directory (C Language) Personal details: Date of Birth : 28 NOV, 1989 Father’s Name : Shree Heera Lal Kushwaha Marital Status: Single Language known : English,Hindi Personality & Hobbies:  Curious about new ideas, and believe the task-oriented nature of the work in an organization will keep my interest and motivation high.  PlayingChess Match & Net suffering. Declaration: The above statements are true to the best of my Knowledge &belief. Location: Noida Hitesh Kumar Kushwaha Date: / /2016