Area General Manager v2
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The Area General Manager (AGM) oversees multiple Smashburger locations to achieve sales and profitability goals. The AGM leads restaurant managers and ensures focus on finances and operations excellence through regular store visits and coaching. Key responsibilities include setting district goals aligned with company objectives, developing high-performing teams, and demonstrating Smashburger's values of delighting guests, food quality, cleanliness, accountability, and community support.
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Jeffrey Caruso is an experienced culinary professional with over 20 years of experience in upscale hotels and restaurants. He has a unique blend of creative skills and passion for food combined with strong business and interpersonal skills. Caruso has a track record of streamlining operations, improving service quality, and negotiating contracts to reduce food costs. His roles have included executive chef positions at several Marriott hotels as well as owning his own restaurant. He has numerous certifications in food safety, event planning, and culinary training.Area General Manager v2
- 1. Area General Manager, Smashburger <people. passion. purpose.> February 2015 – Present (Feb 2016) Phoenix, Arizona The Smashburger Area General Manager (AGM) is also known as the Multi-Unit Operator. The AGM delivers Smashburger’s brand promise by developing General Managers and their teams to achieve maximum sales, profitability and guest satisfaction. Profile of a High Performing Multi-Unit Operator (AGM) Set district/region goals that drive company goals, scorecard performance and P&L success  lead Restaurant General Managers to demonstrate the High Fives each day Ensure restaurant level P&L focus and understanding  achieve financial goals Demonstrate mastery of operations, tools, systems and processes through execution of restaurant visits and follow-up  provide outstanding guest service, measured by exemplary shopper scores and InMoment results Select and develop great people Demonstrate passion for the business and people through actions and thought processes  influence and inspire individuals up and down the chain Have perseverance and resolve  be accountable for the performance of district/region Be an excellent learner and exhibit exemplary coaching skills  establish a career path for team members and their management teams Smashburger High Five Values 1) Excite and Delight Smile, impress and look after our guests with every visit 2) Perfect Food Delivering the best tasting burger and our SMASHING sides 3) Pride in Place Keep our restaurant and restrooms clean at all times 4) It Starts With Me Choose your attitude, be accountable and have fun! 5) Do Well, do Good Volunteer and support your community