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Ashima Amar
Portfolio
ashima.amar@gmail.com
Ashima portfolio
Brand Stories, Communication and role of Design Thinking

 The word brand has become very popular in recent years. Everyone talks about brands they like. Why these brands are
becoming popular? Wally Olins in one of the guest lectures gave a simple answer to that; according to him brands are the
  cultures people want to belong. People get emotionally attached to the stories related to these brands which in-turn
makes them brand loyal. Laurence Vincent said in his book, ‘Legendary brands’, that a brand becomes legendary only if it
                                 can communicate its stories successfully to its consumers.
My research starts from here. So far it’s clear that every brand needs a story and it has to be told nicely to the consumers.
 But does it happen with every brand all the time? Through much literature review I got to know about many successful
  stories of great brands like macho image of Harley Davidson, Kodak moments, McDonald’s I’m loving it etc. There are
  innumerable popular brand stories in the market, but the salient fact prevailed on surface with few case studies that,
there are as many negative brand stories as positive. KFC stuck in PETA chicken cruelty allegations for over a decade now
 and still losing valuable consumers worldwide because of that. There are many stories like this where brands have paid
   hefty amount to recover goodwill from stories against them. Very often many brands get trapped in negative stories.
 Taking in consideration of few more in-depth case studies the way to come over negative story is to tell consumers the
better, believable and favourable brand stories. So how brands can create favourable stories and how these stories could
 be effectively communicated to the consumers? There are many communication models which explain how a message
     could be delivered utmost successfully. But none of them are appropriate for brands stories. Even though Brands
    communicate through mass media models designed for mass communication could not be applied to brand stories
   because brand stories never say generalised message rather they always communicate with the consumer on inter-
personal level. Even most popular inter-personal Shannon-Weaver communication model could not be applied as it is for
 brand stories because it doesn’t cover the risks of mass media as a medium. Basically there is no communication model
                            which could be utilised by brands to create fruitful favourable stories.
    In second stage of research with the tools like comparative case studies, story boarding, expert opinions, consumer
  surveys and focus group a set of management strategies were proposed to help brands to overcome negative stories
                                                   through design process.

                                                       ~Ashima Amar
Ashima portfolio
Ashima portfolio
Personal project
Artwork on how Starbucks could get into Indian market.
Ashima portfolio
Ashima portfolio
Ashima portfolio
Ashima portfolio
Leonardo-da-Vinci : Scientist and artist.
Amaze me.




        Hindu Prayer. My strength.




                      London, here I am.




                                 Jamini Roy : Indian contemporary artist.
                                 Colours I relate to.




                                  A rule still true; to my knowledge.


            Branding strategy, I am interested in.




                                                          - Ashima Amar
Every colour
                        in between
                        white and
                        black lives in

           Thank you!   harmony. All
                        you need to

ashima.amar@gmail.com   look for a
                        balance.
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Ashima portfolio

  • 3. Brand Stories, Communication and role of Design Thinking The word brand has become very popular in recent years. Everyone talks about brands they like. Why these brands are becoming popular? Wally Olins in one of the guest lectures gave a simple answer to that; according to him brands are the cultures people want to belong. People get emotionally attached to the stories related to these brands which in-turn makes them brand loyal. Laurence Vincent said in his book, ‘Legendary brands’, that a brand becomes legendary only if it can communicate its stories successfully to its consumers. My research starts from here. So far it’s clear that every brand needs a story and it has to be told nicely to the consumers. But does it happen with every brand all the time? Through much literature review I got to know about many successful stories of great brands like macho image of Harley Davidson, Kodak moments, McDonald’s I’m loving it etc. There are innumerable popular brand stories in the market, but the salient fact prevailed on surface with few case studies that, there are as many negative brand stories as positive. KFC stuck in PETA chicken cruelty allegations for over a decade now and still losing valuable consumers worldwide because of that. There are many stories like this where brands have paid hefty amount to recover goodwill from stories against them. Very often many brands get trapped in negative stories. Taking in consideration of few more in-depth case studies the way to come over negative story is to tell consumers the better, believable and favourable brand stories. So how brands can create favourable stories and how these stories could be effectively communicated to the consumers? There are many communication models which explain how a message could be delivered utmost successfully. But none of them are appropriate for brands stories. Even though Brands communicate through mass media models designed for mass communication could not be applied to brand stories because brand stories never say generalised message rather they always communicate with the consumer on inter- personal level. Even most popular inter-personal Shannon-Weaver communication model could not be applied as it is for brand stories because it doesn’t cover the risks of mass media as a medium. Basically there is no communication model which could be utilised by brands to create fruitful favourable stories. In second stage of research with the tools like comparative case studies, story boarding, expert opinions, consumer surveys and focus group a set of management strategies were proposed to help brands to overcome negative stories through design process. ~Ashima Amar
  • 6. Personal project Artwork on how Starbucks could get into Indian market.
  • 11. Leonardo-da-Vinci : Scientist and artist. Amaze me. Hindu Prayer. My strength. London, here I am. Jamini Roy : Indian contemporary artist. Colours I relate to. A rule still true; to my knowledge. Branding strategy, I am interested in. - Ashima Amar
  • 12. Every colour in between white and black lives in Thank you! harmony. All you need to ashima.amar@gmail.com look for a balance.