The document discusses how brands develop stories that emotionally connect with consumers and build loyalty. It notes that while some brands like Harley Davidson and Kodak have created positive brand stories, many brands also face negative stories that damage their reputation, like KFC's issues with allegations of chicken cruelty. The author proposes researching how brands can overcome negative stories by developing new, believable and favorable stories for consumers. Through case studies and design thinking strategies, the author aims to provide management approaches for brands to address negative brand narratives.