BILLBOARD ADMINSTRATIVE ASSISTANT RESUME
- 1. 1 Connie Rankin 1040 Grandeur St. SE, Palm Bay, FL 32909 ConnieRankin0214@gmail.com * 321-210-4058 Administrative Assistant Bachelors of Science in Business Administration Efficient, Detail-oriented, Masterful PowerPoint Presentations, Excellent Customer Service. Extensive experience in office administration supporting all levels of management. Skills Administration and Management Personnel and Human Resources Research & Data Gathering Time Management Microsoft products Word, Windows 7 & 8, PowerPoint, Outlook, and Excel Articulate Communicator Active Listening Skills __________________________________________________________________________________________________ Experience CUSTOMER SERVICE REPRESENTATIVE Adecco USA Seasonal Ebay Enterprise 2014 2015 Melbourne, FL Provided inbound customer support relating to website orders for 9 global companies. (Including,Adidas, Calvin Klein, Tommy Hilfiger, Kipling, Nautica, Quiksilver and DC Shoes). Executed online purchases. Increased revenue through cross-selling. Delivered conflict mediation and resolution in a fast pace, high-volume call center. STUDENT/CAREGIVER 2009 2014 Palm Bay, FL Attained Bachelor Degree simultaneously being the fulltime live-in caregiver for two elderly parents. BOOKSELLER/CASHIER Barnes & Noble 2003 2007 West Palm Beach, FL Assisted with management in facilitating new store launch. Received corporate recognition with grand opening. Utilized excellent customer service skills in person and via phone recommending, locating and ordering books; and efficientlycross-sold storeproductsincluding theBarnesand Noblemembershipdiscountcard. Facilitated and coordinated, in conjunction with management, story time and other local store events. Consistently top sales producer among part-time employees. Received perfect scores on Secret Shopper evaluations. Trained new employees as needed.
- 2. 2 Connie Rankin HOUSEHOLD MANAGEMENT 1993 2003 Focused on fulltime parenting and community involvement during multiple moves as a military family. __________________________________________________________________________________________________ LOAN COORDINATOR AND LEGAL ASSISTANT Talbot Bank of Easton 1991 1993 Easton, MD Prepared outgoing correspondence, loan modification documents, and supporting legal documents. Daily customer contact by assisting four loan officers, in setting up calendar appointments and calculated closing settlements. Filed court documents with the County Circuit Clerks Office. __________________________________________________________________________________________________ Education B.S. Business Administration, Summa cum laude Kaplan University 2014 Ft Lauderdale, FL Relevant Coursework Human Resource Management Operations Management Corporate Finance Business Law Organizational Behavior Management Policy and Strategy _____________________________________________________________________________________________ Additional Information Prepared litigation documents and conducted in-house research at Department of Natural Resources in Annapolis Maryland. Community volunteer for over 20 years in public and private school systems. Volunteer Coordinator in 2002-2004 in a schoolwith 1,600pupils. Coordinated events,tracking and reporting parentvolunteerhourstothePalmBeach County School District, with results contributing to the Five Star School standing.