Blueprint
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The document outlines the physical evidence, membership welcome pack displays, and customer actions for a loan granting process. It details the front stage interactions such as greeting clients, introducing services, and seating clients. It also describes the back stage interactions like announcing services, setting up sign-in desks, filing requirements, and preparing money for loans. Finally, it mentions the internal interactions needed to support the process, including creating a marketing plan.
Blueprint
- 1. Physical Evidence Posts Membership Welcome Pack Displays Customer Action Fill up forms for membership. Go to the branch and ask for inquiries. Participate for credit/client investigation Loan granting confirmation Receive money from hand to hand. Line of Interaction Front of Stage Interaction Greet the clients Introduce the service Seats for clients Credit Investigation Evaluation Of Investigation Line of Visibility Back of Stage Interaction Announcing the service Set up sign-in desk with voluntary staffs Filing the requirements Preparing the money for the loan granted Line of Internal Interaction Support Processes Create a marketing plan