brandon resume 2016 most up to date
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Brandon Maddux is seeking a position utilizing his 8 years of experience in office management and sales. He has experience answering phones, marketing products, answering customer queries, and data entry. His professional experience includes positions in education advising, marketing, sales management, operations management, and customer service for various companies.
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This document is a resume for James A. Clough IV. It summarizes his qualifications which include over 12 years of call center and customer service leadership experience. He is experienced in implementing strategies for continuous improvement and operational efficiencies. His professional experience includes industries such as medical, training, and customer service. He holds education from Collin County Community College and Cisco Junior College. His most recent and relevant experience includes leading call center operations at UnitedHealth Group/Optum from 2011 to present and various roles at CitiFinancial/One Main Financial from 2009 to 2011 and Experian Credit Bureau from 2006 to 2008.brandon resume 2016 most up to date
- 1. Brandon Maddux 3968 Journey CT Cassleberry, FL 32707 727-300-9810 Madduxbrandon@gmail.com Objective: I am looking to utilize My 8 years of Office management and Sales experience to increase revenue and overall productivity in a company. Summary: I’m an experienced professional responsible for answering phones, marketing products and answering customer queries. Wide spread exposure to a fast paced work environments. Excellent data entry skills with speed while maintaining data accuracy. Great convincing powers and leading ability developed through complete knowledge of product and related fields. Professional experience Soft Rock – Education advisor/ Career planner (May 2015 – Present) As a Soft Rock Education AdvisorI assist individuals in determining their best education options and introducing them to schools that best suit their needs.The majority of people I speak with are adults looking to go back to school and they range from wanting to get a trade certificate to potential PhD candidates. With over 2,000 colleges to choose from, I typically considerlocation, if the candidate is interested in attending schoolonline or at a traditional campus, the candidate’s schedule,the education program they are interested in, if they require financial assistance,and the degree they are seeking. Take Over Marketing – Owner operator (Jan 2014- April 2015) As the owner operator I was responsible for Hiring, firing and processing employee paperwork. I established new relations with campaign brokers/ suppliers and Ensured sales quotas /QA standards where met on a daily basis. Any new training material scripts, rebuttals, supplier info was made and maintained by me. Energy justification/ JCS Group – Sales manager / Operations Manager (June 2013 - Jan 2014) Supervised a 45 seat call center including admin staff, Ensured daily and weekly sales targets where achieved. Monitored budgets and adjusted sales staff accordingly ( hire, fire, retrained) In charge of leads and dialing system insuring proper call distribution and low wait times Magic Puff Electronic cigarettes – Operations Manager / Newclient sales (June 2012 – June 2013) Ensured team members met daily and weekly sales objectives and production goals. I Created and implemented sales tracking tools and theft prevention systems.
- 2. I was personally in charge of customer relations and new customer recruiting. Established 550 new accounts including Colonial Warehouse Distribution Diversified energy partners - Sales manager / Training Manager (October 2011 – June 2012) Ensured team members meet daily and weekly sales objectives. I monitored and coached sales agents on sales technique and procedural compliance. I was responsible for Hiring, Firing, Training and Ad Placement. Provided first level system and hardware related troubleshooting and escalate to network service provider if needed. Citi Bank – Premier Client services (Citi Gold) (January 2011 – October 2011) Answer customer enquiries on account balance, ATM card related issues, and other Citibank products. Responsible for wire transfer operations for premier account clients. Live Ops - Advanced Sales Agent (June 2010 – January 2011) Take calls from customers who viewed infomercials, radio advertisement and Internet media and answer queries about products, pricing and payment structures. Process customer orders and include up sells to generate more revenue. Online yellow pages – Team lead / level 1 tech support (September 2008 – May 2010) Ensured team members meet daily and weekly sales objective. I Monitored and coached sales agents on sales technique and procedural compliance. Provided first level system and hardware related trouble shooting and escalate to network service provider if needed. Operated call center dialer while optimizing leads and ensured that dropped call rates were in compliance with FTC regulation Qualifications Languages: - Fluent in both English & Spanish. Computer Skill - - Full working knowledge ofMicrosoft Office Application (Word, Excel, PowerPoint, etc.) - Operational knowledge of Hosted Predictive Dialer used in Call Center - Vici and X-lite Education: - High school diploma