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Christina Francois
- 1. Christina Francois Fawzy Address: Egypt, Cairo, Maadi district Telephone: +2 0100 526 5602 Email: Christina.francois.86@gmail.com Christina Francois Business analysis and MIS Phone: (+2)010 052 656 02| Email: christina.francois.86@gmail.com Address: Egypt, Cairo, Maadi district Objective Obtain an opportunity to work in another bank that can task me projects and assignments to hone my skills and show my talent in business development to achieve successful business. Executive profile A highly motivated and compassionate professional who has gained both respect and recognition as a leading analyst for retail branches in Arab African International Bank. Display exceptional interpersonal, leading and research skills that have contribute in building and maintaining of relationships at all levels. Work Experience From March 2008 until Now - Arab African International Bank AAIB: 10/2015 - Current Business analysis and MIS, Head Office, Cairo. Reporting directly to Head of Retail line of business division. Duties: Analyze monthly and yearly retail LOB performance; in terms of income, expenses, market share, volume of amount and transaction, and the impact of them all on the bank. Analysis scope cove: Retail branches performance. POS machines department. Click-2-shop department. Dynamic currency conversion activity. ATM business department. Western union department. Payroll department. 8/2011 10/2015 Retail Channels Analyst, Head Office, Cairo. Newly created department, reporting to Head of Retail Channels. Duties: Design and analyze branches performance indicators from financial prospect along with employees performance. Preparing daily & monthly report on basis of all the items, we delivered to Customer. To review daily MIS (ACD) to do retail evaluation for performance improvement. Produced a variety of financial reports. 2/2011 8/2011 Sales & Customer Services officer, Branch, Mansoura. Reporting to Head of Customer Services. Duties: Handling customers and helping them in order to sell the banks products and meet Banks target. To update customer data and other relevant information. Maintain good relationship with the customers. Skilled in improving customer retention levels within highly competitive markets. Achieve PMS (Performance Management System) targets. Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner.
- 2. Christina Francois Fawzy Address: Egypt, Cairo, Maadi district Telephone: +2 0100 526 5602 Email: Christina.francois.86@gmail.com Demonstrate customer service skills by responding professionally and effectively to questions and issues. Calm and diffuse irate customers by following procedures and using interpersonal skills, obtaining assistance when needed. Demonstrate empathy and understanding. Respond to incoming e-mail messages. 3/2008 2/2011 Teller, Branch, Tanta. Reporting to Head of Cash. Duties: Handling customers and perform daily cash transactions. Training Summer 2004 Training in Miser International Bank for 2 Months. Summer 2005 Training in Miser Bank for 1 Month. Main Achievements - Creating new reports, working as a contact point between budget and actual numbers, and providing suggestions for achieving budget figures. - Amend customer services form for making the business process more secure and simple. - Gained significant reputation for carrying out key roles within the bank. - Privileged to have worked alongside with the head of retail channels. - Working extensively in more than one department within the bank. - Received positive feedback from customers. - My customer services team enjoyed success especially that it was the first time in a new branch within new area. Skills and abilities - Display strong Interpersonal skills, through the ability to gain the trust and respect of others, being sensitive to peoples needs and feelings, and enjoying and bonding of teams. - Listens very effectively, is able to write in concise manner, and speaks in a persuasive style. - Work effectively under pressure - Priorities to ensure that the needs of both client and business fulfilled. - Professional expertise and learning, displayed through personal development to maintain up-to-date knowledge on policies and procedures. - Think in a strategic manner and sees the bigger picture at all times, which contributes to the establishing of achievable objectives. - Develops an innovative and effective solution to complex problems, and is able to diagnose an issue by getting to the root cause. - When carrying through detailed research and analysis possesses a keen eye for the attention to small details and is able to interpret underlying themes from complex information. - Being able to build and maintain both internal and external relationships at all levels. - Readily accepts change, and adapts quickly by recognizing the benefits and promotes change to other in a positive manner. Customer service - In all my jobs, I have had to provide high levels of customer service. - Have excellent sales & marketing, customer service, public relations & influencing skills. - To convert opportunities of sales to enhance and strengthen customer relation. - Monitor the performance of clients. - Ensuring daily level targets are meet. - Coordinating with branches and other units of the bank to resolve complaints at the earliest. - Motivated to work efficiently without direct supervision in busy environment. - Handling many tasks simultaneously, consistently "get the job done" and exceed expectations. - Interact positively with a wide range of people on phone, and establish relationships based on respect. - Use active listening skills in order to fully comprehend and document questions/issues.
- 3. Christina Francois Fawzy Address: Egypt, Cairo, Maadi district Telephone: +2 0100 526 5602 Email: Christina.francois.86@gmail.com Communication - Successfully maintained close working relationships with business customers at Arab African International Bank by paying attention to their requirements - Strong analytical skills and Communication skills. - Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds. - Effective communication / interpersonal skills and a team player Business Awareness - As a Small Business Adviser, I had to assess business plans and lending proposals from new businesses. This required me to make judgments about the likely success of proposed business ventures. - Quick learner and high level of adoption to new systems. Organizational - As for a full time job and family commitments, that require me to plan my time thoroughly to ensure that deadlines met and that quality of work maintained. - Well organized, detail oriented & willingness to assist others. - Ability to plan, organize, and reliably complete projects with minimal or no supervision. Teamwork - In team assignments, I have encouraged all group members to contribute to decision-making and production of work plans, by asking open-ended questions, using brainstorming and summarizing interim group decisions to check for agreement. Technical skills - Operating System: Microsoft Windows. - Application Software: Microsoft Office, Outlook Express & call center software packages. Language proficiency - Arabic: Mother Tongue. - English: Fluent (written and spoken). - French: Good. Education Educational background: 2003 - 2007 Mansoura University. BSc of Commerce, English Program, Accounting Department. Very good degree. International Certificates: 2004 International Computer Driving License "ICDL" from Mansoura University. 2005 Basics of capital Market from Mansoura University. Courses: 2015 Decision Making and Problem Solving in Egyptian Banking Institution. 2010 Customer Service Primary Skills from Quest. 2008 Counterfeiting and forgery from Arab African International Bank. 2008 Retail Product Awareness from Arab African International Bank. 2008 Corporate Product Awareness from Arab African International Bank.