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Brian Johnson Curriculum Vitae March 2016
- 1. Brian Johnson Curriculum Vitae 5 Jubilee Mews, Prinsted. West Sussex. PO10 8EA Mobile +44 (0) 7595 341439 / LinkedIn & Email: Johnsonsolutions@mac.com Profile Performance focused with experience and exceptional knowledge within Operational Service Delivery and Change/Transformation/Transition. Specialising in a number of key components within these areas such as strategic and operational Change (Transition & Transformation), Programme & Project Management, Commercial, 3rd Party & Vendor Management, Contract and Finance Management, Incident (including Major Incident), Service Introduction, Problem and Release Management. Excellent communication and consultancy skills gained from relating to people at all levels, combined with 18 years hands on experience of working in outsourcing, consultancy, operational, people and team management, lead, project and technical orientated roles. I have a strong problem solving ability and an aptitude for identifying and implementing better operational working practices and procedures whilst supporting operational business as usual. Completely flexible with work location having previously held positions from Portsmouth to Ireland and many locations in between. Career History Service Transition Manager, Vitality Health & Life (Bournemouth) July 2015 to present Vitality Health & Life (formerly Pru Health) is the UKs fourth largest private & corporate medical insurance provider and is part of the South African Discovery Group, one of the leading providers of insurance solutions in the world covering over 4.4 million lives globally. My main role is ownership and delivery of Service Transition for the End User Computing services based out the Discovery headquarters in South African into an outsource provider, in this case Atos, and a Vitality UK base operational model for Service Delivery & Service Support for 1,700 UK based employees. From contract signature my role was to design, plan and operationalise all aspects of the Service Delivery & Support functions including people, process and tools, to enable a smooth transition and operation into steady state. This included design and implementation of Support Models, tools, extending core Service Hours and implementing a 24x7 operation, operationalizing joint operating models between the outsource provider, Discovery and the in house IT Operations Group. Operational Service Centre Manager, Point to Point (UK Locations) August 2013 to April 2015. Point to Point have been specialising in the support of Desktop and Application environments since the mid 1990s. Responsible for all aspects of the service including achieving contract signature through to operational business as usual Service Support, encompassing the core Service Support and Service Delivery Management principles as well as the financial management & reporting of the comprehensive Service Levels, associated contractual agreements and supporting 3rd Parties & Vendors. After successfully Project Managing the one of Point to Points major contracts into a steady state, I was then given increased responsibility to ensure the Transition & Service Readiness processes were delivered across the company and promoted to Operational Support Manager. My main focus was to manage the internal and supporting eternal/customer operational systems, processes & policies and staff to support Point to Point customers. Ownership of business process and organisational planning to achieve and improve contractual service levels and customer satisfaction; Instill and promote a proactive and continual service improvement culture within Technical Operations and Service Management Teams; Work with Point to Point Senior Management to understand and help set strategy around effective and efficient delivery of Operations; Continually review commercial versus actual operation to ensure effective and efficient delivery of Operational services; Continue to promote early engagement from Sales team to agree strategy for new opportunities and existing Managed Service Customers; Ensure priorities are known, communicated and delivered working with Service Manager, Service Delivery Manager(s) and Technical Team Leader and track progress as appropriate; Ensure that process around quality are in place for transitioning new and additional services into business as usual Operations; Supervise and coach direct reports on an ongoing basis.
- 2. Deployment/Transition Manager, Virgin Atlantic Airlines (Crawley) November 2012 to July 2013. Virgin Atlantic Airways is Britains second largest airline serving the worlds major cities across thirty international destinations. Deployment and Transition Manager for their Payment Card Industry Data Security Standard (PCI DSS) programme the purpose of which is to stop the cause of financial theft by increasing controls around card holder data and ensuring the systems which process, store and transmit customer card data are secure. My main areas of responsibility were around the multiple Customer Service Desk engagement and Readiness activity such as owning the delivery stage of the multi component programme to ensure the Business community are engaged, have bought in, have fully tested and are on board with both system plus processes changes through to post implementation support and business as usual. Change Manager & Transition Manager, Thales/Dell (Crawley) December 2011 to August 2012. The UKs second largest defence electronics supplier, Thales employs approximately 9000 people in more than 40 locations across the country. Working again with Thales but this time as part of 贈6m IT Transformation Programme. The main aim of the programme was to move 9000+ UK wide users from a number of disparate legacy IT domain and email systems onto a single Active Directory and one Microsoft Outlook platform. My role as Business Change /Transition Manager included user readiness communication & training, business impact & scheduling plus programme reporting & tracking. Business Change/Contract Manager, Reliance (UK locations) November 2010 to September 2011. Reliance works with a range of customers helping them reduce their costs, improve efficiency, increase performance and deliver safe and secure quality services in Security Solutions, Facilities Management and Government Services. Reporting directly to the Reliance Board Business Development Director, working on both the Change/Transformation Programme and supporting new business development initiatives. My main focus was a 贈20m business development initiative outsourcing project for the Cleveland Police Authority, for which I led the bid, the commercial and financial management negotiations. When Reliance won I mobilised the commercial contract schedules through operational readiness into business as usual. I was also a part of the Reliance Change/Transformation Programme which was set up to ready the Reliance organisation for major changes in the company, including a split from the parent organisation, changes to the main contracts/cash flow, the shift in the Reliance strategic direction and kick off activities to implement the future target operating model. Service Transition Manager, Royal & Sun Alliance (RSA) (Horsham) - July 2009 to June 2010. RSA is a FTSE 100 company that run general insurance businesses with a strong market position both UK and abroad. Reporting to RSA Live Service Manager, my responsibilities covered ownership of Change Management, Vendor Management, Service Transition/Introduction, Release Management and Configuration Management. I assessed the current state of the Change & Service Introduction process, the effectiveness of department members, governance and tool sets. I Project Managed the implementation of a number of quick wins and longer term proposals, managing how RSA best moved forward from current state to a more mature model, aligned to ITIL V3. Additionally, I picked up operational and line management responsibilities for the in house teams. Programme Office Manager: Airwave Solutions London 2012 Programme (London) - October 2008 to June 2009. Airwave design, build and operate the largest public safety radio communications network in the world, delivering critical voice and data communications to organisations that provide vital public services. Reporting to the Programme Director for Airwave Solutions on the London 2012 Olympic Programme, delivering the TETRA Secure Radio Network and associated secure services. My main areas of responsibility were in the delivery of the Programme Office functions around Change, Risk, Vendor, Financial and Commercial Management. I implemented the associated processes, mechanics, governance and reporting structure, plus the tools that ensured effective and efficient processes were adhered to. I was also the Airwave point of contact for LOCOG and liaised with Airwave Communications team to ensure effective and consistent communications both internal and externally.
- 3. Interim Change Manager: Thales Enterprise Solutions (Doncaster)- March 2008 to June 2008. The UKs second largest defense electronics supplier, Thales employs approximately 8,500 people in more than 40 locations across the country. I picked up two key outsourcing accounts as Operational Change Manager on a short- term basis, plus reviewed additional client processes around Service Management. I also helped recruit two new Change Managers to pick up the Change Management operation. Service Transition, Change, Major Incident, Business Continuity & Disaster Recovery Planning Manager: Sony Information Systems Europe (Basingstoke) - October 2006 to February 2008. Sony UK employs around 4,500 people in functions including Manufacturing, Sales and Marketing and is the hub for all European operations. I managed the Sarbanes Oxley compliant Change Management process, from scope definition to delivery, ensuring standardised methods and procedures were used for the efficient management and introduction of all SAP and supporting infrastructure changes. I also had ownership of the Business Continuity Plan and delivered the Major Incident Process, including undertaking the role of 24x7 Duty Manager for operational support and the categorisation and management of key critical services. I managed a team of four onshore and two offshore resources, BCP Manager, Change Analysts and Database Administrators and a number of 3rd Party/Vendor Management relationships. Senior Change Manager: Thales Services Delivery Division (Crawley) - March 2006 to October 2006 Problem and Major Incident Manager: Allen and Overy (London) - November 2005 to March 2006. Service Transition, Change, Problem, Service Introduction & Major Incident Manager: Royal & Sun Alliance - Shared Financial Services (Dublin, Southern Ireland) - April 2005 to November 2005. Contract Change Management Consultant: Glaxo Smith Kline (Uxbridge) - May 2004 to March 2005. Change Management: Network Rail, Information Management (London) - March 2003 to May 2004. Contract Change Manager: Crown Prosecution Service(London) - March 2002 to October 2002. Business Change Manager: IBM Global Services (various UK locations) - June 2000 to August 2001. Change Manager: Computer Sciences Corporation (various UK locations) - March 1999 to June 2000. Change, Qualification, Integration & Test Lead: Lockheed Martin (Portsmouth) - March 1996 to March 1999. Accreditations Current SC (Security Cleared) held until 16/01/2019 & NPPV (Non Police Personnel Vetting) until 26/11/2013; ITIL Configuration, Change & Release Management Practitioner 2003; ITIL Service & Support Essentials Service Management; Prince 2 Guidelines for Projects and Programmes Foundation; Dynamic Solutions Development Methodology (DSDM), Rapid Application Development (RAD); Computacenter USPSD/AHD, HP Openview, Assyst, Remedy, PVCS, ServiceNow. Full clean driving licence. References Available on Request