Brijesh- Jan '17
- 1. BRIJESH Chandapura Bangalore C 560099 ?: +919008009867 ?:Bijju.storms@gmail.com CAREER OBJECTIVES: To pursue a strong career and knowledge into the field of a Finance C Accounts C Banking C Human resource management, customer service operations, willing to work in an organization which gives opportunity to explore one's talents, recognize capabilities and believes in teamwork and continual development. Professional over all Experience: 4.5-Years Company: Oracle India Pvt. Ltd. Designation: Senior Financial Analyst (Sales & Application support) Department: GFIC (Global Finance Information Centre) Duration: 16-Aug-2012 C Till Date Roles and Responsibilities: ? Booking new orders and generating of contract renewalpackage for Sales/operations. ? Maintaining up to date database of Software, Hardware License and Cloud License details in Oracle database for global customers (License management). ? Manage projects like License Assignments, License Migrations, Credit Memo Re-bill, Consulting & Internal Database Management through the use of Oracle ERP / CRM / OM / IB / SC applications such as Installed Base, OKS ( Service Contract Administrator ) & Order Management (For both HW & SW) ? Handling various applications like OM/OKS, CRM-OD through Oracle E-business suite (ERP) ? Handling external end-user¨s of Oracle hardware on Global Warranty Registration and Tech refresh process. ? Helping end-users/sales reps to know the post booking changes that has occurred in our database. This results in smooth renewals of the contract, leaving no reason for customer dissatisfaction. ? Educating the customers/sales reps to know the procedure and standard process of IB. It helps them to make their work efficient and to customize the data according to their needs. ? Worked on OKS ( Oracle Service Contracts ) for Contract invoicing & Contract renewal. ? Responsible for post booking changes in IB & OKS for the countries that comes under APAC, EMEA region. ? Interacting with various teams like Customer Data Desk, Contract Specialists, Collection, Customer data management and Integration. ? Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided. ? Involved in Training the new joiners, assigning issues to team members. ? Auditing service requests processed in Install Base and OKS to ensure quality.
- 2. Projects Handled: ? Tekelec - Service Contract and new order booked for the support for new acquired Company ? True down deletes, Surcharges and End of service life (EOSL) updates. ? Customer Data Clean UP- Licenses cleansing and real time update to IB and Order application ? CMRB(Credit Memo Re-bill) C handled the order dispute Management from AR to OA ? ACME to Oracle (Migration & acquisition) C Interface Order booked for ACME Projects ? Oracle cloud subscription C SaaS Termination project Key Tasks ? Solely represented GFIC (OA,IB,OKS) on Front Porch Digital migrations C UAT testing. ? Handled complete ｀GWR¨ process for the entire hardware in the year 2013-14, it is solely related to platinum external customers of Oracle. ? Worked for collections in managing cloud projects, Access restriction/termination in particular. ? Processing and validating customer requests for ＾Technology refresh￣ on Oracle hardware Awards and Recognition ? Won 6 ＾YAR￣ (You Are Recognized) awards till date. ? Won the ＾Shining Star Award￣ for exhibiting excellence in quality, performance and internal trainings for FY 2015. ? Recognized for the best quality performer from the Global director in the month of July & December 2014 ? Known for Presentation Skills, presented several teams the complete process updates regularly. ? Well known for supporting various LOB¨s during criticality and on quarter ends. Education Qualification: Course Name of the Institution University Percentage (aggregate) Bachelor of Business Management (BBM) New Horizon College Bangalore University 68.69% Pre University Reddy Janasanga PU college, Bangalore Bangalore University 68.16% SSLC St. Philomena¨s English High School , Bangalore Bangalore University 74.88% Technical Skills: ? Database : Oracle R11i & R12 Application, : Oracle Service contracts (Oracle OKS applications).
- 3. : Global Order Management Application. : Install Base. : Oracle CRMOD : Oracle Service portal : Sun, Acme legacy tools ? Operating systems : Windows 98 to Windows 8 ? Ms-Office C Excel, Word and PowerPoint 2007 Personal Attributes: ? Ability to work & deliver in demanding environment. ? Excellent interpersonal, writing and verbal communication. ? Ability to handle phone calls and emails during high-level escalations. ? Highly flexible, adaptable, efficient & reliable. ? Attention to details resulting in high degree of accuracy. Hobbies: ? PC gaming, Trekking and Volleyball Personal Details Name : Brijesh Y Father¨s Name : Yella Reddy G Date of Birth : 28-Dec- 1989. Language Known : Ability to converse - English, Kannada,Hindi, Telugu, and Tamil. Ability to read - English, Kannada, Hindi, Telugu. Ability to write - English, Kannada, Hindi. Declaration: I hereby declare that the above information about me is true to the best of my knowledge and belief. Date: Place: Bangalore (Brijesh) Mob-9008009867