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Jeremy R. Brown
(405) 714-2148 揃 willhamhouse@okstate.edu 揃 LinkedIn profile
Professional Profile
 20+ years of resort, F&B, lodging and special event experience
 9 years of hospitality management & leadershipexperience
 Driven to provide outstanding customer service
 Focused and detailedorganizer enabling improved efficiency and productivity
 Established consultant for restaurant and golf clubhouse management
Hospitality Experience
Oklahoma State University - Stillwater, OK | Jan 2010 - present
Special Event Planner for Presidents Office / University Club Manager
 Plannedreceptions, dinners andVIP events.
 Managedhousekeeping andmaintenance staff for OSU presidents residence.
 Coordinatedandprovidedconcierge service for the Presidents Suite during home football games.
 Developed& implementedprogramming for the University Club, featuring weekly andannual
activities, such as spirit/beer tastings, live entertainment,andprivate dinners.
 Increased University Club membershipby over 50% and added five new corporate sponsors.
Special projects:
 Coordinatedandimplemented special amenity for sale andgiveaway in collaboration with OSUs
First Cowgirl. Proceeds benefit a scholarshipprogram of the College of Hotel Restaurant
Administration.
 Evaluatedwait staff andoverall service for The Ranchers Club. Provideddetailedrecommendations
for improvement. Creatednew hire employee handbook and phone etiquette dialogue. Established
Steps of Service training certification for all restaurant server positions.
Ritz-Carlton - Amelia Island, FL |Nov 1999  Dec 2009
Destination Services Manager / Caf辿 Captain / Fine & Casual Dining Certified Waiter
 Nominatedfor Employee of the Quarter twice.
 Rated Outstanding in employee evaluations for customer interaction andsatisfaction.
 Special event sales coordinator for all groupandsocial business at the Ritz-Carlton.
 Regularly exceededquarterly sales quotas.
 Cross-trainedandservedin all F&B departments.
Amelia Island Plantation - Amelia Island, FL | May 1995  Oct 1999
Front Office Manager
 Employee of the Year: 1998 and 1999
 Led a staff of 50 customer service personnel, including Front Desk,Valet, Bellman, andDoorman
across resort andhotel operations.
 Overhauledandimplementedtraining programs for all Front Office departments.
 Revisedtraining resultedin improvedcomprehensive customer service & overall guest satisfaction.
 Conductedhiring, budgeting, training andcoaching of the departmental staff.
Education
Oklahoma State University, Stillwater | Anticipatedgraduation: Dec 2018
B.S.  Hotel & Restaurant Administration ~ Cumulative GPA: 3.86
 College of Human Sciences Academic Scholarships: Fall 2015 - present
 Coach Kurt Budke Scholarship (inaugural recipient): Fall 2015 - present
 National Society of Collegiate Scholars: Fall 2015  present

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BROWN.Jeremy - resume.rev

  • 1. Jeremy R. Brown (405) 714-2148 揃 willhamhouse@okstate.edu 揃 LinkedIn profile Professional Profile 20+ years of resort, F&B, lodging and special event experience 9 years of hospitality management & leadershipexperience Driven to provide outstanding customer service Focused and detailedorganizer enabling improved efficiency and productivity Established consultant for restaurant and golf clubhouse management Hospitality Experience Oklahoma State University - Stillwater, OK | Jan 2010 - present Special Event Planner for Presidents Office / University Club Manager Plannedreceptions, dinners andVIP events. Managedhousekeeping andmaintenance staff for OSU presidents residence. Coordinatedandprovidedconcierge service for the Presidents Suite during home football games. Developed& implementedprogramming for the University Club, featuring weekly andannual activities, such as spirit/beer tastings, live entertainment,andprivate dinners. Increased University Club membershipby over 50% and added five new corporate sponsors. Special projects: Coordinatedandimplemented special amenity for sale andgiveaway in collaboration with OSUs First Cowgirl. Proceeds benefit a scholarshipprogram of the College of Hotel Restaurant Administration. Evaluatedwait staff andoverall service for The Ranchers Club. Provideddetailedrecommendations for improvement. Creatednew hire employee handbook and phone etiquette dialogue. Established Steps of Service training certification for all restaurant server positions. Ritz-Carlton - Amelia Island, FL |Nov 1999 Dec 2009 Destination Services Manager / Caf辿 Captain / Fine & Casual Dining Certified Waiter Nominatedfor Employee of the Quarter twice. Rated Outstanding in employee evaluations for customer interaction andsatisfaction. Special event sales coordinator for all groupandsocial business at the Ritz-Carlton. Regularly exceededquarterly sales quotas. Cross-trainedandservedin all F&B departments. Amelia Island Plantation - Amelia Island, FL | May 1995 Oct 1999 Front Office Manager Employee of the Year: 1998 and 1999 Led a staff of 50 customer service personnel, including Front Desk,Valet, Bellman, andDoorman across resort andhotel operations. Overhauledandimplementedtraining programs for all Front Office departments. Revisedtraining resultedin improvedcomprehensive customer service & overall guest satisfaction. Conductedhiring, budgeting, training andcoaching of the departmental staff. Education Oklahoma State University, Stillwater | Anticipatedgraduation: Dec 2018 B.S. Hotel & Restaurant Administration ~ Cumulative GPA: 3.86 College of Human Sciences Academic Scholarships: Fall 2015 - present Coach Kurt Budke Scholarship (inaugural recipient): Fall 2015 - present National Society of Collegiate Scholars: Fall 2015 present