BRYAN M HAYES - Resume 2016
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Bryan Hayes is an experienced IT manager seeking a new leadership position. He has over 15 years of experience managing IT teams and staff who support customer needs. Hayes has a proven track record of exceeding performance expectations and received his company's Distinguished Service Award. He is skilled in project coordination, recruiting, managing technicians, and ensuring compliance with service level agreements.
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This document is a resume for Robby Christensen summarizing his experience as an IT professional specializing in technical project management, system integration, and network performance analysis. He has over 20 years of experience in IT roles at Capital One, HSBC, Household International, and Specialized Card Services, where he has managed technical implementations, systems upgrades, and support teams. His areas of expertise include software integration, personnel management, and application performance improvement.Dowdle.Brent.Resume
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This document summarizes the skills and experience of Brent R. Dowdle as an IT professional. It outlines his 20 years of experience in various roles providing technical support, project management, and customer service to organizations like The Coca-Cola Company. His core competencies include technical support, project deployment, communication skills, and troubleshooting. Recent roles have involved building partnerships to support IT initiatives, executing project deployments and training users, and mentoring colleagues.NicGalanffy_Resume
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This document provides a summary of Nicolaus Galanffy's qualifications, education, skills, and work experience. It highlights over 10 years of experience in Windows network administration and security certifications like CCNA, MCSA, and Network+. Recent work experience includes roles as a Senior Desktop Support Engineer at eLoyalty and a Tier 2 NOC Engineer at Cisco, where responsibilities included responding to support tickets, troubleshooting issues, and documenting resolutions. Education includes general studies and computer science courses. Open availability and references are provided upon request.Brian K. Welch Resume 2016
Brian K. Welch Resume 2016Brian Welch
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Brian K. Welch is an experienced IT Director and CIO seeking a new position. He has over 15 years of experience managing and implementing complex IT solutions. He has strong leadership, project management, communication, and problem-solving skills. Currently he is the Technical Support Manager at Provider Services, where he oversees network upgrades and manages a team providing IT support across 120 offices. He holds several technical certifications and a Bachelor's degree in Information Technology Engineering.Copyright of leeza n. singh
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Leeza Singh has over 15 years of experience in IT with an emphasis on networking, VOIP support, systems administration, and technical writing. She has extensive skills in Cisco Call Manager, Unity, and other VOIP systems as well as Windows, Linux, and networking protocols. Her background includes roles as a Network Engineer, VOIP Administrator, Help Desk Analyst, and Project Manager.Carlos jimenez 015 2016_resume (4)
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Carlos Jimenez has over 20 years of experience in telecommunications, information technology, and construction project management. He has a proven track record of managing technical teams and vendor relationships to deliver complex solutions on time and within budget. His areas of expertise include managing Cisco router networks, optical networks, call centers, and incident/problem management.Robert Ng Resume 2016
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Robert Ng is an experienced IT and telecommunications professional with over 20 years of experience at Verizon Wireline leading teams in network engineering, field management, and quality analysis. He has a proven track record of managing teams and projects to ensure optimal customer service, technical support, and meeting budgets and deadlines. He holds a Bachelor's degree in Economics from Binghamton University and certifications in web technologies and process improvement.Stein_Tim_Resume
Stein_Tim_ResumeTimothy Stein
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Tim Stein has over 10 years of experience in IT knowledge management and customer service roles. He currently works as an IT Knowledge Manager for Chevron Global IT Service Desk, where he manages a knowledgebase of over 7,000 articles used by 250 agents and 10,000 IT personnel. Previously, he held roles as an IT Business Analyst and Special Project Lead at Chevron, and has experience in helpdesk support, website development, and independent tech consulting. He has strong technical skills across various software, operating systems, and networking tools.2015 Resume
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Richard Di Girolamo is a desktop support technician with over 20 years of experience in technical support roles. He has a demonstrated ability to prioritize tasks, delegate responsibilities, and motivate teams. His experience includes desktop support positions at D&B and Acxiom Corporation, as well as supervisory roles providing technical support to over 600 employees. He has strong communication, analytical, and problem-solving skills.2015 Resume
2015 ResumeRich DiGirolamo
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Richard Di Girolamo is a desktop support technician with over 20 years of experience in technical support and management. He has a track record of successfully managing teams and projects, including the rollout of over 1,000 laptops ahead of schedule. Di Girolamo provides desktop, file, and application server support with strong communication, problem-solving, and technical skills. He has experience in asset management, domain administration, and business continuity planning. Di Girolamo also has a background in auditing and holds an Associate's degree in Telecommunications Management.BRYAN M HAYES - Resume 2016
- 1. BRYAN M. HAYES 17431 Wellborne Rd • Pearland, Texas 77584 832-455-4763 • brmh1022@outlook.com OBJECTIVE Seeking an IT position with an organization where leadership and a proven track record of success are needed. CAREER SUMMARY Highly motivated, creative and versatile technical manager with multiple years in the IT industry. Experienced in project coordination, recruiting and managing technicians to support customer needs. Managed IT staff where SLA compliance was critical to the success of the team. These, combined with strong leadership and customer service skills, have led to a track record of exceeding performance expectations. Recognized for delivering outstanding service and being a team player. PROFESSIONAL EXPERIENCE DISH, LLC Alvin, TX 2008 - Present IT Manager  Manage a team of IT professionals that support the DISH Call Center in Alvin, TX.  Ensured the team is focused on providing World Class customer service during every customer interaction  Strategically develop positive relationships with site leadership to ensure there is consistent two way communication regarding all facets of IT  Partnered with site to rollout corporate initiatives to maintain proper functionality of infrastructure and PC equipment within the call center  The Alvin IT team has exceeded the expectations for annual Field IT Customer Satisfaction surveys since the team came under my direction  Received the DISH Distinguished Service Award in 2011 for exceptional performance and commitment COMPUCOM SYSTEMS (FORMERLYGE IT SOLUTIONS) Houston,TX 2004 – 2008 Systems Integration Team Lead  Provided project management and technical support for the Wachovia Bank account  Managed CRE (Corporate RealEstate) relocation activities nationwide  Key member of the project team supporting the IT integration of South Trust Bank, Western Financial Bank and Golden West into the Wachovia infrastructure  Responsibilities included the recruiting, coordination and support of technicians to perform branch conversions that require multiple revisits  Worked with Wachovia ProjectManagers to develop and reviewprocessesasnecessary to ensure successful projects  Primary backup for the Program Manager for the Projects group of the Wachovia account
- 2. GE IT SOLUTIONS (FORMERLY AMERIDATA,INC) Houston,TX 1996-2004  Service Delivery Leader (2001-2004) Managed a team of technicians supporting 1,250 users for the GE Power Systems account in Houston, Texas  Performed warranty and non-warranty services for servers,desktops, laptops and printers at local sites  Supported troubleshooting of Office 2000,Outlook 2000,VPNand wireless network connectivity as wellas provided phone support to remote users  Management duties included salary planning, time tracking approval, management of local projects and ensuring SLA compliance  Met weekly with customer IT staff regarding new problem concerns or trends Systems Integration Manager (1996-2001)  Manager for special projects group providing configuration and installation of custom builds for customers such as Texas Workforce Commission, Pennzoil, and Comerica Bank.  Met with customer IT staff regarding custom image installation and setup  Developed process to image multiple PCs across the network using Image Blaster software.  Provided technicians to support the field services group as necessary to meet customer requirements. AMERIDATA, INC (FORMERLY MICROCOMPUTER POWER) Houston,TX 1994 – 1996  Customer Support Engineer Performed customer hardware/software IT support for Chevron Natural Gas Business Unit  Duties included support of OS/2 workstations running both Novell client and the IBM LAN Server Program running on a 16Mb Token Ring network  Supported proprietary bulletin board software  Performed warranty and non-warranty service for servers,desktops, laptops and printers  Nominated Logistic Project Manager – Chevron Lifecycle Management Project for the Mid Continent Business Unit  Assisted in managing the configuration, deployment and installation of 3000 systems in Texas, Wyoming, Utah and Colorado MICROCOMPUTER POWER Houston,TX 1992 – 1994 Customer Service Engineer Performed customer hardware/software IT services for contract customers in the local area  Performed warranty and non-warranty service for servers,desktops, laptops and printers  Provided backfill support for other on-site technicians  Supported the configuration center and depot repair as necessary EDUCATION Microcomputer Technology Institute, Friendswood, TX 1991-1992 Associates of Occupational Studies in Computer Systems Technology 4.0 GPA Perfect Attendance References Available Upon Request