btrresall2017
- 1. Benjamin T. Ruzic Saint Louis, MO 63109 314-276-7226 btruzic@gmail.com Summary I have a strong background in sales/customer service, and administrative/clerical roles related to various medium/high-end value consumer product lines. I have experience with electronic media associated with electronic news gathering, with knowledge of videography techniques, video editing, and writing and editing news/promotional copy for air. I also have extensive experience in childcare with an emphasis in special needs and medical needs children. Skills Twenty plus years of customer service and sales experience. Five years ENG videography experience. Special needs/medical needs childcare. Microsoft Word, Outlook, and Excel, various proprietary software Billing and service systems associated with telecommunications/cable companies and pest control. Mechanical aptitude, hand tools, basic engine mechanics, computer hardware and software. Effective multi-tasking and problem solving abilities. Experience Customer Service Providing customer service to weight loss patients, cable, cellular phone, high-end jewelry and watch, pest control, and new and used car and truck customers. Operating a pc with various proprietary telecommunications software interpreting multi-level/multi-screen billing and service information for each customer in a virtual call center. Greeting new and returning customers in person at retail establishments. Retrieving missing information to complete customer profiles. Scheduling, routing, and dispatching for customers and technicians of pest control company. Taking in, cataloging, and servicing fine jewelry and watches. Performing minor repairs on jewelry and watches. Performing minor repair on hand held electronic devices and cell phones. Keeping detailed records regarding issues and incident resolution in customer profiles. Successful in making wide ranges of people feel comfortable in front of a television camera for the purposes of interview or general news gathering. Sales Sales of weight loss programs including minimally invasive cosmetic procedures. Sales of cable telephone, television, and high speed internet services and equipment. Sales of new and used cars, trucks, and vans, as well as add on services and products. Sales of cellular phones and service packages. Sales of satellite television services and equipment. Sales of fine and exclusive jewelry and watches. Office Coordination/Site Management Inventory control including merchandise counts and ordering. Training new and existing employees regarding company procedures, product and service knowledge, and sales and service presentation. Acting as manager in supervisor’s absence Responsible for opening and closing of retail locations. Performing minor repairs on office equipment and displays Store security and loss prevention and cash drawer management. Maintaining log for incoming and outgoing repairs for fine jewelry and watches. Display merchandising, design, and building.
- 2. Benjamin T. Ruzic Saint Louis, MO 63109 314-276-7226 btruzic@gmail.com ENG Videography Shooting and editing news, sports, advertising, and promotional video for air. Use of digital video cameras in various formats. Use of linear and non-linear digital editing equipment. Writing and editing news copy for air. Operating live truck for remote shows and breaking news. Teaching shooting and editing video, writing and editing news copy, and general presentation to new videographers, reporters and interns. Childcare/Special Needs Childcare Provide care for three special needs children (8, 5, and 3 years of age) including seizure disorder, cortical visual impairment, developmental delays, reactive attachment disorder, anxiety disorder, and PTSD. Conduct daily activities to meet children’s physical, emotional, and developmental needs/goals. Administer medications and tube feedings for 3 year old; medications and meals for 5 and 8 year olds. Employment History Oct. 2012 – Sept. 2015 Caregiver Durphy Residence, St. Louis, MO Jul. 2012 - Nov. 2012 CSR, Tech Assistant, Administrative Assistant, Temp Holper’s Pest & Animal Solutions, St. Louis, MO Aug. 2009 - Jan. 2011 Jewelry Sales Associate Clarkson Jewelers, Lake St. Louis, MO Mar. 2008 - Oct. 2008 Jewelry Sales Consultant Zales Outlet, Hazelwood, MO Jun. 2007 - Sept. 2007 Patient Communications Center Associate Go fig. Inc., St. Louis, MO Apr. 2006 - Nov. 2006 Telephone Sales Specialist Charter Communications, Town & Country, MO Sept. 2005 - Nov. 2005 Sales Consultant ELCO Chevrolet, Ballwin, MO May 2003 - Apr. 2005 Sales Associate Custom Cellular, Manchester, MO Aug. 2000 - Apr. 2003 Sales Associate Bailey, Banks, & Biddle Jewelers, Richmond Heights, MO Feb. 1995 - May 2000 Senior ENG Videographer Quincy Broadcasting Co./WGEM-TV, Quincy, IL Apr. 1994 - Feb. 1995 Production Assistant/Paid Intern Continental Cablevision, Quincy, IL Mar. 1990 - Jan. 1995 DJ, Production Assistant, Sales Sound Explosion DJ, Sound & Lighting Service, Belvidere, IL Jun. 1990 - Jan. 1994 Sales Associate Fox’s Jewelers, Rockford, IL Education Bachelor of Arts, Broadcast Communications Quincy University, Quincy, IL - Dec. 1994 References Available upon request