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Lying
 Commission lying; creating a perception
or belief by words that intentionally
deceive the receiver of the message.
 Intentional ‘noise’ within the communication
that knowingly confuses the receivers.
 Noise; technical explanations, legal terms,
unfamiliar process or system.
 Omission lying; intentionally not
informing the channel member of any
differences, problems, safety warnings, or
negative issues relating to product/service
that significantly affects awareness,
intention, or behaviour.

Conflict of Interest
 An individual must choose whether
to advance his/her own interests ,
organization’s, or those of some
other groups.
 To avoid;
 Employees must separate their private
interests from their business dealings.

Bribery
 Practice of offering something in
order to gain an illicit advantage.
 Active bribery
 Passive bribery
 Facilitation payments

Corporate Intelligence
 Collection and analysis of information on
markets, technologies, customers, and
competitors, as well as on socioeconomic
and external political trends.
 Legitimate inquiry into meaningful
information that can be used in staying
competitive.
 Physically removing material, copying
information, hacking & whacking,
dumpster diving, social engineering
(shoulder surfing, Password guessing),
bribery, hiring key employee.

Discrimination
 On basis of race, colour, religion,
sex, marital status, sexual
orientation, public assistance status,
disability, age, national origin etc.

Sexual Harassment
 Repeated & unwanted behaviour of sexual nature
 Verbal, visual, written, physical
 Unwanted; touching, feeling, groping
 Repeated; degrading remarks, employment status, promotion
 By one individual to another – Opposite gender and/or
same
 Workplace ? - sexually explicit material
 Hostile Work Environment
 Unwelcome
 Severe, pervasive
 Hostile / Offensive
 Liability of proofing
 Employee
 Not psychological well-being
 Not injury
 But Performance

Sexual Harassment (cntd.)
 Law
 Impact of behaviour
 Not the intent
 Key issues within;
 Dual relationship
 Unethical dual relationships
 Steps to avoid such SH issues
 Policy statement
 Defining SH in your org
 Non-retaliation policy
 Specific procedures for prevention
 Establish, enforce and encourage
 Establish reporting procedure
 Co. timely reporting to authorities
 Training to show How?

Environmental Issues
 Kyoto protocol; world’s growing concern
about global warming
 International treaty on climate change
committed to reducing emissions of carbon
dioxide and five other greenhouse gases and
to engage in emission’s trading if they
maintain or increase emissions of these gases.
 Water pollution;
 Raw sewage, toxic chemicals, fertilizers and
pesticides (Algae growth encouragement)
 Waste management

Fraud
 Condition for charges of fraud;
 Deceptive practices to advance his/her
interests over those of organizational or some
other group.
 Any purposeful communication that
deceives, manipulates, or conceals facts
in order to create a false impression.
 Accounting frauds
 Marketing frauds
 Puffery
 Implied falsity
 Literal falsity

Consumer Fraud
 Consumers’ attempt to deceive
businesses for their own gain.
 Price tag switching
 Item switching
 Lying for age discounts etc.
 Return policies misuse
 Collusion; employee assisting in fraud
 Duplicity; staging an accident
 Guile; understand right/wrong behaviour
but uses tricks to obtain an unfair
advantage

Insider trading
 Illegal and legal
 Illegal; buying or selling of stocks
by insiders who possess material
that is still not public.
 Legal; buying and selling stock in an
insider’s own company.

Intellectual property rights
 Legal protection of intellectual properties.
 Privacy Issues
 Consumers having threat to their privacy.
 Internet, health-care
 Employee privacy
 Consumer being aware of information colletion
 Consumer control over usage of their personal
information collected by companies

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Business Ethic

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