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Business Systems Analyst Resume
- 1. ROSE ANN L. REYES Dutch Harbor, AK 99692 907.359.1558 roselorinreyes@yahoo.com ITPROFESSIONAL BUSINESS ANALYST ~ SYSTEM ANALYST Business Analysis System Analysis Web Development Quality Assurance Technical Support Project Management Software Troubleshooting Hardware Maintenance Analytical business professional with over five years of experience in a Business Systems Analysis role. Successfully act as a liaison between departmental end-users, consultants, other technical analysts and IT project groups. Ability to analyze and develop new systems and enhancements of existing systems to ensure system designs and programs meet client needs. Skilled at reading and interpreting case management systems and other technical information and translating in terms understandable to end users. Effective leader with strong communication skills who is capable of training developers and users on new and existing technology and support systems. CAREER PROGRESSION WESUPPORT, INC. Paseo De Roxas, Makati City 2013 2015 BUSINESS ANALYST Managed IT support for Philippine Long Distance Telecommunications (PLDT). Evaluated all Customer Requirement Specifications (CRS) for the client while providing Business Requirement Specifications (BRS), and Technical Specification documents (TS) for detailed, functional, and technical translation of specifications presented in CRS. Client Service: Delivered elite customer service through responsive interfacing and problem assessment, prompt determination of corrective actions, and comprehensive follow-up. Acted as a liaison between the IT group and Business System Analyst on all system-related issues. Involved in technical reviews, System Acceptance Testing (SAT), Integration Acceptance Testing (IAT), Operational Acceptance Testing (OAT), User Acceptance Testing (UAT), production release, and post-implementation testing. Project Management: Integral participant in cross-functional troubleshooting, software, applications, and programs; delivered recommendations for solutions and improvement by providing timelines and test case plans with scenarios for Quality Assurance. Ensured all applications met functional and / or technical specification requirements. Delivered all projects on time and within budget. Monitored CRS staging via CRS Ticket Monitoring Tool, timeline deliverables, and future work assignments. Create CRS for IT initiatives projects. Projects Completed: CPMS (Contractors Performance Monitoring Systems) System for contractors to view their install service orders assigned to them for dispatch by Opsim Group. Created test case scenarios and conducted End to End with Regression testing for the following modules: Assignment of SOs & SMS Notification to Installers & Grouped/Ordered View/Printing Capabilities, Assigned SO approval and removal process, Reports and Dashboard SO status real-time update, SMS Notification to subscribers, contractors and FSS, Status & Progress Update via Mobile Device. Usage of various SMS syntax and delivery time, Alignment of CPMS data types with the main system Clarity. Availability of the SO information to mobile device, Cycle time of Installers/Contractors dispatch in correspondence to their Service Level of Agreement policies, Auto-scheduling, CPMS auto update back to the main system Clarity. Successfully performed basic SQL queries using Toad to generate data and create validations using excel spreadsheets for analysis and reporting discrepancies from the contractors manual records. Allowed the IT team to quickly identify and isolate the source of system errors and retain data integrity. Regularly performed quick and accurate response to system support for both technical and non-technical users in system performance, data accuracy, data migration and back-up. Effectively transfer knowledge to new QA test engineer of the systems specification, functions, objectives and relevance to the Contractors business operations. I-RMIS (Install-Repair Materials Inventory System): A web application (internet and intranet) which monitored inventory stocks, replenishment, and return of materials. Implemented the business process of required CPE / materials stock once inventory replenishment was needed. Process allowed quicker dispatch of contractors in repair of Alpha and SME customers. Created scheduled job process to capture data / fields in main system clarity to identify fault tickets and Service Orders to be used in I-RMIS. It allowed Logistics Coordinators,
- 2. ROSE ANN L. REYES CAREER PROGRESSION (CONT.) Supervisors, and CSZ Heads identify bottlenecks in the process. Spearheaded analyzation of manual input of SAP RO business process in Contractors warehouse to create SAP finance module and I-RMIS system integration. Conducted warehouse site visits providing level 1 and 2 system support. Managed technical and business process analysis, design and testing. Repair and SO Fixed Rate Monthly Billing and Inspection: Initiated and completed the SDLC of the IT and Consrestore group directive to consolidate Service Orders and repair tickets billing. Developed process flow with logical solutions for front and back end functionalities of entire systems modules. Created system business process to avoid contractors sub-standard inspection and recurring customer complaints. Simplified invoice / billing approval process. Conducted training of systems with cascade materials and visual presentations. Coordinated and supporting and billing team contractor leads on a daily basis with system queries, new business process requests, and billing validations. 24/7 INTERNATIONAL Mandaluyong City, Manila 2011 2012 SYSTEMS ANALYST Conceptualized, oversee development, and integrated new systems processes, design report lay-outs, data cycles, Entity Relational Diagram, infrastructure and software components, and platform integrations for client United Laboratories, Inc. Spearheaded team in creation and implementation of system training manuals to make company more efficient in business operations. Operations Management: Created Enterprise Resource Planning System (ERP) and Sales Report Systems. Developed stored procedures using logical inputs for data driven applications. Processed and maintained confidential data report for technical and business users. Analyzed impact and risks for clients change of request during and after system implementation. Troubleshot all system application issues. Defined programming, database, and infrastructure requirements while recommending equipment modifications when needed. Systems Management: Data and Analytics system with Full SDLC, 6 Data / Document Management System Support. Project Implemented: Electronic Organized Climate Survey: An analytical report from employees to gauge overall performance of company. Implemented ground-up development to upgrade programming language from ASP classic to ASP.net. Designed cube structure for data storage and retrieval, Database Table-Relation design to aid on report accuracy, and effective computing of statistical report generation. Prepared and created documents from System Requirement List, Project Plan, BRD, FSD, TSD, EUT, UAT, data for unit testing, and QA testing. HROD Dashboard: Management information system which displays charts and graphs that indicate KPI process. Designed database, front-end interface, and stored procedures. Designed 3 Workflow with ERD for technical team to crease prototype using programming tools of asp.net, SharePoint, Microsoft Excel Analysis Service, SQL Reporting Service, and cube to test flexibility and limitations of each technology. Corporate Scorecard: Used for tracking reporting, and display of performance metrics growth of UNILAB. Provided logical inputs in development of end-user requirements and metrics regrouping, scorecard computing, recording of scripts, and recoding and redesign of scorecard.net page display and interface for users data input. Created workflow and diagrams, and reviewed script. Innovitelle Online Books Reservation, Enterprise Content, and Document Management System: Utilized e- documents, media portfolios, reservation, and monitoring applications. Analyzed and created workflow for web development, interface, reports, reservation, training modules, magazines, and necessary documents for use in product sales. Monitored system development and identified logic solutions for bug fixes. Performed all end-user testing and training. Unilab Sent IT: Application that enabled internal and external users of Unilab to send files, create accounts, and monitor system usage. Analyzed and aligned modules with end users expected output. NRP/ROR: Application to monitor new product registration of Unilab. Resolved system issues, proposed new business processes, and performed system upgrades for future expansion. PRIME OUTSOURCE CORPORATION Makati City, Manila 2010 2011
- 3. ROSE ANN L. REYES CAREER PROGRESSION (CONT.) SYSTEMS ANALYST Provided onsite monitoring of systems performance, investigation of discrepancies, and bug fixes as well as installation of software updates with clients administrator approval. Analyzed new business processes with IT project leads, Development Team, and clients based on business operations, budget, and timeline. Efficiency & Quality Improvements: Designed and developed business processes for both functional and technical specifications. Streamlined payroll process system by designing and providing inputs and tests of the systems basic pay, gross pay, deduction, additions, incentives, 13th month pay, and allowances. Developer Support: Effectively trained developers on new and existing projects contributing knowledge on system support and development techniques. Highly involved in SDLC phase. Managed development and testing teams. Conducted training for users. Systems Management: 5 System Projects. Responsible for Payroll, HRIS, and Manager Dashboard Projects to various clients including Sutherland Global Services and Eperformax, LG Electronics, Alcatel-Lucent, CASAS Architects, and Philippines Pacific Strategies and Assessment. ACTIV8 SOLUTIONS Pasig City, Manila 2009 2010 WEB DEVELOPER Developed efficient and dynamic codes for money remittance website module such as registration, remittance, computation, and content manager (administrator page) using ASP classic language, JavaScript, and CSS for websites GUI. Designed Database Schema using MS SQL 2005 and developed stored procedures for database transactions modules. Systems Management: Installed, configured, and maintained database server using 3rd party hosting and Microsoft SQL Studio Management Express version 2005. Developed simple PHP database maintenance page with exposure to Zend framework. TECHNOLOGY PROFICIENCIES Operating Systems / Software / Hardware: System Application Expertise includes: Inventory, Billing/ Payroll, Ticket Assignment, HRIS, MIS, Mobile Applications, CMS or Document Management System in SharePoint (intranet/internet), Medical Data and Registration System, Dashboards, ERP. Sales and Order Entry System, Diagrams and Documents include: FSD, ERD, TSD, BRD, CRS, Data Flow Diagram, Procedural Flow Diagram, Use Case, Test Cases, testing documents, and Sign-Off Documents. Quality Assurance: Functional, integration, Regression, Acceptance, Load, and Stress Testing. Database query and report generation: Microsoft SQL 2005-2012, MySQL. Microsoft Office Suite: Word, Excel, Visio, PowerPoint, Outlook, and Access. LAN Networking, Internet Troubleshooting, and Hardware Maintenance. EDUCATION AND CERTIFICATIONS UNIVERSITY OF PERPETUAL HELP SYSTEM - DALTA, Las Pinas City, Philippines BACHELOR OF SCIENCE, COMPUTER SCIENCE ROGATIONIST COLLEGE, Silang Cavite, Philippines JOB TRAINING IT Application Support with Hardware Maintenance Hardware and Software Maintenance