This document provides guidance on structuring responses for a business case study exam worth 60 marks over 75 minutes. It is divided into 3 sections. Section A is worth 20 marks and involves short answer questions testing definitions, calculations, explanations, and interpretations. Section B involves two 15-mark questions analyzing and evaluating issues in the case study. Responses should define key concepts, develop causal chains, and argue both sides of an issue with conclusions justifying judgments. The document advises using a SWOT analysis box to develop thoughts and carefully reading the case study to identify relevant details.