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- 1. BEATRICE E. VAUGHN bvaughn61@aol.com 703.587.7805 PROFESSIONAL SUMMARY Versatile, customer-oriented professional, with over 15 years of experience, in federal government, military, and private office settings. A motivated team member accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients and problems. Committed to adding value to an organization, with my adaptability & grasping power, to enhance my professional skill set in accordance with organizational objectives. Willing to relocate and travel. Current Clearance - Secret Expertise in: Intelligent Data Analysis Customer Relations/Service Interpersonal Communications Office Management/Training Administration Information Technology (Entry-level) Intelligent Data Analysis Researched, analyzed, and evaluated data from commercial, financial, and law enforcement databases and linked together information to map a comprehensive case profile. Compiled detailed reports of financial data, linkage charts, and other personal information used by law enforcement in criminal/civil investigations. Organized interactive training classes, seminars, and conferences to promote memorandum of understandings between Department of Treasury and law enforcement community. Educated law enforcement community about protocols for sharing and disseminating financial data; answered questions and provided resolutions. Received favorable feedback, written and verbal, on how depth of analysis resulted in resolution of cases, as well as, provide money laundering trends and methods. Customer Service/Administrative Market insurance products, sell policies, and provide excellent customer service to policyholders. Managed work allocation and schedule coordination for office of 4-10 staff. Trained staff on front-end operations, including emergency security procedures; enforced protocols. Resolved system-level identity disputes and visitor requests. Conducted military personal transitioning classes, resolved payroll or travel concerns or issues, reviewed/approved payroll and travel disbursements. Information Technology Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, and other authorized information technology systems. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Familiar with Internet Protocol version 6 (IPv6), Virtual Local Area Network (VLAN), and Virtual Private Network (VPN)
- 2. EMPLOYMENT HISTORY Farmers Insurance Group February 2014-present As an Insurance Agent, specializing in auto, commercial, health, home, & life sales Trinity Protective Services-Department of Defense April 2004-September 2013 As a Contract Security Officer, trained staff on front-end operations and emergency security protocol Department of Treasury-Financial Crimes Enforcement Network (FinCEN) July 1991-February 2002 As an Intelligence Support Analyst, became a skillful user of intelligence databases United States Army November 1982-May 1990 As a Finance Specialist, completed Non-Commissioned Officer training & provided leadership and staff training AWARDS Received Sustained Superior Performance, FinCENtive, and Special Act awards for high quality deliverables/projects and impeccable customer service between 1994 & 2000. Received Army Commendation Medals, for exemplary service, between 1984 & 1990. EDUCATION Northern Virginia Community College Associate Degree, Business Administration, estimated graduation date, June 2015 LICENSES/CERTIFICATIONS Commonwealth of Virginia-State Corporation Commission Producer License for Health, Life, Property, & Casualty Insurance Fairfax County Public Schools, Office of Adult and Community Education Accounting Assistant Certificate The Veterans Enterprise Training & Services Group, Inc. IT Essentials - CompTIA A+ Certification Program VOLUNTEER Actively involved in charitable organizations including American Legion Post 194 & Arlington Neighborhood Village