Call center application documents-new-en-2010
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This document outlines the application process and requirements for call centers in Lebanon. It details the 14 documents required in the application, including commercial documents, financial documents, real estate documents, and technical specifications. It describes the 5-step application procedure. It provides additional clarification requested from applicant companies regarding clearance, ownership, IDs, services, and customers. Binding and photocopy requirements are also specified.
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Call center application documents-new-en-2010
- 1. Call Centers www.mpt.gov.lb/call-centers.htm Application, required documents Application for call centers shall be submitted on the letter-head of the applicant company to the Ministry of Telecommunications secretariat, along with the filled application form (i.e. cover letter and application form) and the following documents: 1. Commercial memorandum (愆惘悸 悋惠悴悋惘悸 )悋悒悵悋惺悸 2. Commercial register (鏈鏤鏈鏈鏈鏈鏤奄 )鏈鏤鏈器 3. Company establishing contract (鏤鏤鏈醐梱鏤鏈 鏈鏤鏈鏈鏈器惨鏈器参 )鏈鏤鏤鏤鏈 4. Financial Disclaimer (鏤わ鏤鏤器 鏈鏤わ )鏈鏈鏈鏈鏈 5. Companys financial statement for the last 2 years (鏤鏤鏈醐梱鏤鏈 鏈器雑鏈鏤器札 鏈鏈鏈 鏤鏤モ 鏈鏤鏤わ鏤鏤霞 )鏈鏤鏈鏤器鏤モ 6. Certified copy of real estate lease or ownership )鏈鏤鏤わ鏤鏤器 鏈器雑鏈 鏤鏤モ 鏤鏈器恨鏈 鏈鏤 鏐謂鏤獅鏈鏈種鮫 鏤わ瑳鏈鏤 鏈鏤刻惨鏈鏈鏈 鏤鏤鏈 鏤鏤モ 鏤鏈器恨鏈( 7. Company owners ID, a copy (悋愆惘悸 悖惶忰悋惡 攵悸 惺 )惶惘悸 8. Address of the locations of the Lebanese end and foreign end where the International Leased Line would terminate. 9. Required International Leased Line Bandwidth, with justification of Bandwidth requirement. 10. Number of seats in the Call center, a minimum of 35 seats. 11. Schematic diagram of the Call center layout with complete equipment details, technical specifications and configuration. 12. Name of the foreign clients (in case the company has not tied up with any foreign client this can be provided later, before the start of the service). 13. Description of the nature of the business. Application procedure 1. Application is to be submitted to the Secretariat of the Ministry of Telecommunications, in the MoT central building at Riad El Solh, 3rd floor. 2. The MoT shall study the application and inform in writing the company of the ministrys decision within 15 days of the application registration date. 3. The dead line could be extended for another period of 15 days for technical or other valid reasons. 4. An agreement is signed between MoT and the company. 5. Company will communicate with the General Directorate of Operations and Maintenance, International Operations to fill the forms of International bandwidth as stated in the application form.
- 2. Call Centers www.mpt.gov.lb/call-centers.htm Technical and administrative clarifications Call center network and systems (*) Detailed logical network diagram (e.g. Network architecture and design, addressing scheme, ). Detailed physical network diagram (e.g. physical links, bandwidth, server role, location of devices i.e. switches, routers, ). Detailed list of equipments and software (operating systems, applications) and their interconnection. Remote monitoring (*) System/applications software and licenses. Computer and communications equipments. Leased line capacity. The above requirements shall allow the remote monitoring of the call center, including but not limited to: A comprehensive view of the whole call center (VOIP PBX, ACD, recorder, IVR, agent stations) logical architecture regardless of site physical locations. A real time statistics monitoring of traffic flow and distribution, starting from traffic arrival to traffic termination or overflow. A read-only access to the traffic routing and distribution configuration. Storing of real time statistics on storage medium located at the monitoring facility. Generating of statistical reports based on time period, traffic distribution, traffic flowetc. Training (**) Courses outline. Courses prerequisites. Other requirements (**) Estimate volume and type of traffic (VOIP, data). List of the call center's clients and addresses. Description of the services provided by the call center to each of its clients. List of the call center's employees as well as their nationalities and positions. International points of presence (POPs) if applicable. (*): indicates mandatory requirements in the stage of application analysis, and before reaching an Agreement (**): is mandatory but shall be provided on a later stage, after Agreement signature, to the coordination committee
- 3. Call Centers www.mpt.gov.lb/call-centers.htm Clarifications requested from the companies: a. Clearance from the Ministry of Telecommunication - Department of Finance for the company's owners and authorized to sign, b. If the company was newly established, a statement is required from the Ministry of Finance that company holds no financial burdens, c. A copy of the ID of the Authorized to sign, d. The copies of the IDs of the Company owner/s and of the authorized to sign, shall be clear and valid, e. Description of the nature of offered services at the Call Center, f. A copy of the real estate lease document, officially certified, or a copy of ownership deed with a new official statement on the real estate. 鏤鏤鏈鏈鏤器 鏈鏤鏈鏈鏈 g. The document on the names of customers is a detail of the statement in the application form, where applicant should include the names of international customers and their addresses, The Original application shall be presented with proper binding and separation, along with 12 photocopy of the original application, which should be also bind and separated A 1000 LL stamp shall be put on the cover letter Binding Note: According to Circular No. 2 / 1 / ET dated July 21,2010 issued by the Ministry of Economy and Trade, stating that foreign companies shall apply for an official Statement that they comply with the law of the boycott of Israel issued on 06.23.1955, annexation of this Statement is required to each application for the establishment and operation of Call Centers in addition to the documents mentioned above.