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- 1. Personal details Date of Birth: 27 of October, 1976 Marital Status: marred Military Service: Exempted Sex: Male Nationality: Egyptian Religion: Moslem Address: Emerets St. Al Wakf, Qenna, Egypt Objective: Career Objective: I would like to express my strong interest to be in your team. After 11 years of work experience. I’m sure my education, practical knowledge and experience with all contacts will be surely beneficial to your company. My strong analytical, technical skills and my ability to work with people in any urgency and demanding tasks should enable me to start achieving results in the shortest possible time. Also the ability to use my own initiative and work as an individual or part of a team, including managing and motivating other staff to achieve client/company objectives. An effective communicator at all levels within an organization. . OTHER REQUIRMENTS: Ability to deal with the public in a professional and courteous manner. Ability to communicate with all managers and fellow associates. Knowledge of English and local language, ability to handle conflict situations in a professional manner. Experience: Email: aburaslanamico_76@hotmail.com Cell phone: +971(0) 561209651
- 2. Sheraton Sharm Hotel, Resort & Villas.(Egypt) From Jan 2003 till Jan 2005 • Guest service employee • GSA Trainee • Airport Representative. Sheraton Sharm Hotel, Resort & Villas.(Egypt) From Feb 2005till NOV 2008. • Chief concierge Charming Tours (Sharm El Shikh)(Egypt) From Feb 2009 till January 2010. • Executive customer services Sheraton khalidiya ABU DHABI ( UAE) From JAN 2010 till December 2012 • Chief Concierge. From January 2012 till April 2014 • senior Chief Concierge • Sheraton khalidiya ABU DHABI ( UAE) From April 2014 till Jan 2016 Night manager Essential Duties &responsibilities • Mange the front office team to ensure that team members are prepared and well-informed to deliver our guest an exceptional experience from check-in through check-out. • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities . • Ensure the department meets it is quantitative and qualitative target. • Ensure associates are up-to-date with current room types ,rates, relative features and facilities ,food and beverage outlets& promotion ,spa and health club and other services and facilities. • Develop clos relationships with guests throughout their stay with the aim of gaining their loyalty ,serve as appoint of contact for regular and VIP guests. • Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping ,room service and guest relations where necessary to complete the action
- 3. • Conduct room and floor inspections to ensure quality standards . • Manage .record and promptly resolve issues or emergencies that arise .handle guest complain if they have not been deal with by team members and provide a rapid solution. • Greet VIP guest upon their arrival and escort them to their room and offer assistance for the duration of their stay • During sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of the guest inconvenienced by the situation as low as possible • Patrol the hotel at least twice per shift to ensure that the hotel is clean ,tidy ,safe and that all is in proper order and take corrective action if necessary • Sheraton khalidiya ABU DHABI ( UAE) • From Jan2016 Till Now • Assistant Front Office manager POSITION SUMMARY: In the absence of Front Office manager or Resident Manger take charge of the operations of Front office Department. Primarily reporting to Front office manager or EAM Rooms. Ensures guests have a smooth running stay at the hotel. As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay. DUTIES AND RESPONSIBILITIES: • Customer Satisfaction (Guest Feedback, Social Media Review). • Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office team in order to provide a high standard of service for customers. • Welcomes guests and fosters customer loyalty through his/her friendly manner. • Develops high quality relationships with guests throughout their stay. • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. • Oversee and supervises guest arrivals and departures with the front office executive and duty managers. • Provide high level of customer service and maintain a high profile in the day to day front office operations. • Ensure that personalized service is offered to each and every guest. • Ensures that the pricing policy and internal audit procedures are duly applied. • Supervises the management of debtors, group and individual guest invoicing and cash operations.
- 4. • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. • Prepare monthly and daily revenue report and circulate to all HOD's. • Prepare Room revenue and occupancy forecast take action on rate strategies. • Is involved in recruitment of new team members for front office. • Integrates and trains employees, providing support for skills development. • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. • Ensures that the workplace remains clean and tidy • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. • Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR • Have a good knowledge of all systems and standard operating procedures of front office. • Ensures that guest documentation and information is available and up-to-date. . • Skills: • *Training: 1. Fidelio 6.20. System literacy training. 2. S.P.G ( STARWOOD PREFERRED GUEST ) 3. "Welcome" - Orientation program. 4. Safety and Health program. 5. Fire training. 6. Front Office Up selling. By ( TSA). (in Sheraton & Intercontinental) 7. Handling Guest Complains. 8. Customer care. 9. Windows XP. Vista 10. Microsoft office applications. 11 ICDL from(emirates college of technology) 12- HR cross training *Languages Literacy: Arabic Mother tongue
- 5. English Fluently spoken and written Italian good Spoken and written. Russian Good spoken. *Personal:  Wide experience of dealing with the first class VIPs from all over the world with multicultural backgrounds.  Excel in meeting objectives through use of prioritization, persistence, and leadership.  Able to perform multi-task effectively.  Self motivated, responsible and experience in a fast paced and dynamic environment..  Dedicated, reliable, and hard working team player.  Accept challenges and deadlines.  Build positive and productive working relationship with business partners and customers. Education: Bachelor Of Commerce , Sohag University: License degree 1999. Relevant courses: English, Italian, Computer
- 6. English Fluently spoken and written Italian good Spoken and written. Russian Good spoken. *Personal:  Wide experience of dealing with the first class VIPs from all over the world with multicultural backgrounds.  Excel in meeting objectives through use of prioritization, persistence, and leadership.  Able to perform multi-task effectively.  Self motivated, responsible and experience in a fast paced and dynamic environment..  Dedicated, reliable, and hard working team player.  Accept challenges and deadlines.  Build positive and productive working relationship with business partners and customers. Education: Bachelor Of Commerce , Sohag University: License degree 1999. Relevant courses: English, Italian, Computer