Catriona Dickson CV 1
- 1. SKILLS WORK HISTORY CATRIONA DICKSON 6 FARBURN TERRACE , DYCE AB21 7DT H: 01224 54777801224 547778 | C: 0775390515907753905159 | kneanahdickson@hotmail.comkneanahdickson@hotmail.com Excellent communication skills Excellent customer service skills Team player skills Attention to detail Enthusiasm and personal drive Ability to handle pressure and meet deadlines Flexibility Microsoft Office Data entry Problem solving skills Excellent telephone manner Punctuality and time keeping Quick learner, keen to learn and improve skills PENTAGON FREIGHT SERVICES Export Clerk | Kirkhill Place, Dyce, Aberdeen | May 2008 - Current Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes; Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security. Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination. Negotiating contracts, transportation and handling costs; Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes. Arranging air transport for urgent and high-value freight and managing the risk door to door. Arranging courier and specialist hand-carry services. Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight. NHS GRAMPIAN IT Helpdesk | Aberdeen Royal Infirmary | April 1998 - April 2008 Help co-workers with little to no technical know-how. Solve problems over the phone where possible and if not, assign to the correct engineer.
- 2. EDUCATION Check on recurring issues. Solve problems remotely. EXPRO NORTH SEA LTD Temp Receptionist | Dyce, Aberdeen | August 1997 - January 1998 Meeting and greeting clients. Booking meetings. Arranging couriers. Keeping the reception area tidy. Answering and forwarding phone calls. Sorting and distributing post. PETROLINE Logistics Co-ordinator | Bridge of Don, Aberdeen | June 1996 - July 1997 Provided completed booking confirmations for orders and emailed final documents to account upper management, customer, and warehouse team. Determined the most cost efficient carrier to deliver animal products and non-hazardous chemicals. Alerted all parties under account of shipment delays, cancelled orders, changes in route, freight technical issues, commodity change and all issues regarding orders. Offer special services such as expedient delivery and cheaper cost through same carriers but with company discounts in order to gain account profits. Answered emails and phone calls in a timely and professional manner. GCSE Bridge of Don Academy Bridge of Don, Aberdeen Standard Grades Maths - 2 English - 2 Biology - 2 Chemistry - 3 OIS - 2 PE - 3 French - 3 Modern Studies - 2