Dave-Denbigh (2) (1)THIS ONE
- 1. Dave Denbigh Manchester dave.denbigh@experian.com - 0750 8045489 WORK EXPERIENCE Assistent team manager Aegis global outsourcing company for Experian credit expert - Manchester - September 2014 to Present Helping customers to understand there credit report and score, Cancelling accounts at the request of customers calling in, Ascertaining customer past and future needs for credit and there report Tailoring a cheaper and alternative product around customers needs. Coaching/providing support to other agents should they need help at the request of team managers. Managing teams as stand in for a manager, checking stats and QC and ensurig that Agent performance is high. Sales assistant Unicom - March 2014 to April 2014 Utilising data sheets to contact existing customers to offer products at a cheaper price. Keeping paperwork in a organised manner. Keeping a professional and polite phone manner. Voluntary Teaching Assistant St Barnabas C of E Academy - 2012 to 2013 Helped in setting up classrooms at the start of the day. • Worked with teachers to help children during lessons. • Worked 1-1 with students to individually read and practice key words and spelling. • Taken own session of small groups of children to teach music. • Supervising children in different activities when working outside of classroom. Machine operator/Line leader Bensons components - Manchester - August 2011 to February 2012 Operating 3-4 different machines of various types for certain criteria. • Worked in a 2-3 man team of which was often supervising. • Worked to specific deadlines and criteria depending on job type and customer preference. • Ensuring correct figures and amounts done to each job type. Machine Operator/ Labourer Easeserve Ltd - March 2006 to May 2011 Operating industrial machines cutting metals for fabrication. • Ensuring a high level of accuracy. • Accurately following instructions to minimise waste. • Delegating tasks to team of 2- 4 labourers. • Operating fork lift trucks and distributing pallets in workplace. • Maintaining a safe working environment. Warehouse Operative
- 2. Greggs the bakery - Manchester - March 2005 to March 2006 Sorting waste returning from retail units. • Cleaning of bakery. • Responsible for maintaining a hygienic working environment and equipment. • Warehouse work including sorting stock and picking orders. Sorting items for sending out to the Greggs stores i, e cleaning products. Machine operator K2 Direct - Manchester - October 2002 to February 2005 Sorting mail by postal code and bagging accordingly. • Moving stock around warehouse for distribution. Ensuring machines are working and keeping them filled with correct mail EDUCATION NVQ LVL 1 - 2 in Hospitality and catering City and Guilds/Spring skills - Manchester 2000 to 2002 GCSE in Maths C Wright Robinson Sports College - Manchester 1996 to 2000 GCSE in English Lit B Wright Robinson Sports College - Manchester 1995 to 2000 GCSE in Engliah Language C Wright Robinson Sports College - Manchester 1995 to 2000 GCSE in Science double foundation B,B Wright Robinson Sports College - Manchester 1995 to 2000 ADDITIONAL INFORMATION SKILLS Trained FLT driver, Inventory Management, Teaching assistant, Customer friendly, Supervisory/People skills, Machine operator. Key skills Proficient operator of Industrial Bow Saw, Hydraulic Punch and Industrial Pillar Drill. Excellent communication skills developed by supervising team of labourers and call centre work. Accurately cutting materials to precise tolerances. Fork Lift Truck Operator. Trained Computer Programmer. Voluntary Teaching Assistant of different age groups.
- 3. Call centre experience both inbound and outbound. Coaching and training on the job of other team members Supervisory and team leader experience.