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Caylen N. Brough
20 Pinewood Drive
Topsham, ME 04086
(207) 441-6706
OBJECTIVE:
To apply my exceptional communication skills and personal drive to any challenge that is placed
before me.
WORK EXPERIENCE:
(08/09-present)- General Store Manager, Petco Animal Supplies, Inc.
Basic responsibilities included, but not limited to, associate development and running a total store
business. Insuring that all associates within the store are productive and have progressive
planning goals in place to move forward within the company; creating relationships and
partnerships with other General Managers within my district; and creating a positive impact on
the community all while overseeing a successful business. Within this position, I have trained and
developed two Assistant Managers into General Managers; two department managers into
Assistant Managers; and several store associates into department managers throughout my store’s
district. I have developed my personal store’s team into next level status, insuring that if I became
promoted within the company that my team would be ready to run the business successfully in
my absence. Currently I have been requested by my District Manager to hold training meetings
and sessions throughout Maine, New Hampshire, and Vermont to develop department managers
for their own stores. More information available upon request.
(02/07 – 08/09) - Assistant Manager, Petco Animal Supplies, Inc.
At this level of management I was in charge of various aspects of running the business. I was
responsible for reviewing job applications, interviewing, hiring, training and development of
associates; I planned work assignments for associates; do payroll management and maintained a
monthly budget. I was responsible for proper health care, appearance and maintenance of
animals in the store; coordinated canine education classes and sales, and ensured the grooming
salon was properly maintained. I was responsible for coordination and completion of all physical
inventory, directing and supporting ordering, unloading, pricing and stocking of merchandise and
creating in-store events to promote sales. I prepared reports and participated in frequent
conference calls with corporate management. I handled all customer service issues in a
professional and understanding manner, all while providing award winning customer service.
(10/03-1/07) - Team Leader for Petco Animal Supplies, Inc.
Responsibilities included opening and closing duties, planning work assignments, prioritizing and
delegating tasks to associates. I supervised, managed and developed store personnel with proper
training. I ensured the business was service-oriented, properly staffed and well stocked through
management of cashiers, sales associates and grooming department personnel. I strived for a
positive and uplifting work environment for staff and customers alike.
(10/02-9/03) - Sales Associate for PETCO Animal Supplies, Inc.
I was hired as a part-time sales associate and quickly became full-time due to my dedication to
my job and impeccable attendance record. I was responsible for cleanliness of register and
entrance areas, caring for animals, and maintaining positive customer relations. I communicated
to management store related issues, stocking, cleaning, and labeling. I ensured a hazard free
access to all aspects of the store and completed store layout changes (planograms).
EDUCATION:
(09/01-Present)
I have been working at general courses relating to Business Management at the University of
Maine in Augusta.
RELATED SKILLS/EXPERIENCE:
Through PETCO, I have received many training certifications and have been responsible for
district training events for department managers. I have won awards for public speaking contests
and thoroughly enjoy speaking in large groups. My interpersonal communication skills have
helped rebuild relationships with our Local Humane Society, creating successful adoption events
on a regular basis.
Training transcript available upon request.
INTERESTS:
I enjoy spending time with family, friends and my pets. I love being outside and traveling.
REFERENCES:
Mark White
262 Dinsmore Road
Sidney, ME 04330
(207) 485-0242
Sharon Lovejoy
12 Edgewood Avenue
Merrimac, NH 03054
(207) 416-4636
Deborah Maillet
179 Cony Road
Augusta, ME 04330
(207) 480-1091

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Caylen resume

  • 1. Caylen N. Brough 20 Pinewood Drive Topsham, ME 04086 (207) 441-6706 OBJECTIVE: To apply my exceptional communication skills and personal drive to any challenge that is placed before me. WORK EXPERIENCE: (08/09-present)- General Store Manager, Petco Animal Supplies, Inc. Basic responsibilities included, but not limited to, associate development and running a total store business. Insuring that all associates within the store are productive and have progressive planning goals in place to move forward within the company; creating relationships and partnerships with other General Managers within my district; and creating a positive impact on the community all while overseeing a successful business. Within this position, I have trained and developed two Assistant Managers into General Managers; two department managers into Assistant Managers; and several store associates into department managers throughout my store’s district. I have developed my personal store’s team into next level status, insuring that if I became promoted within the company that my team would be ready to run the business successfully in my absence. Currently I have been requested by my District Manager to hold training meetings and sessions throughout Maine, New Hampshire, and Vermont to develop department managers for their own stores. More information available upon request. (02/07 – 08/09) - Assistant Manager, Petco Animal Supplies, Inc. At this level of management I was in charge of various aspects of running the business. I was responsible for reviewing job applications, interviewing, hiring, training and development of associates; I planned work assignments for associates; do payroll management and maintained a monthly budget. I was responsible for proper health care, appearance and maintenance of animals in the store; coordinated canine education classes and sales, and ensured the grooming salon was properly maintained. I was responsible for coordination and completion of all physical inventory, directing and supporting ordering, unloading, pricing and stocking of merchandise and creating in-store events to promote sales. I prepared reports and participated in frequent conference calls with corporate management. I handled all customer service issues in a professional and understanding manner, all while providing award winning customer service. (10/03-1/07) - Team Leader for Petco Animal Supplies, Inc. Responsibilities included opening and closing duties, planning work assignments, prioritizing and delegating tasks to associates. I supervised, managed and developed store personnel with proper training. I ensured the business was service-oriented, properly staffed and well stocked through management of cashiers, sales associates and grooming department personnel. I strived for a positive and uplifting work environment for staff and customers alike. (10/02-9/03) - Sales Associate for PETCO Animal Supplies, Inc. I was hired as a part-time sales associate and quickly became full-time due to my dedication to my job and impeccable attendance record. I was responsible for cleanliness of register and entrance areas, caring for animals, and maintaining positive customer relations. I communicated
  • 2. to management store related issues, stocking, cleaning, and labeling. I ensured a hazard free access to all aspects of the store and completed store layout changes (planograms). EDUCATION: (09/01-Present) I have been working at general courses relating to Business Management at the University of Maine in Augusta. RELATED SKILLS/EXPERIENCE: Through PETCO, I have received many training certifications and have been responsible for district training events for department managers. I have won awards for public speaking contests and thoroughly enjoy speaking in large groups. My interpersonal communication skills have helped rebuild relationships with our Local Humane Society, creating successful adoption events on a regular basis. Training transcript available upon request. INTERESTS: I enjoy spending time with family, friends and my pets. I love being outside and traveling. REFERENCES: Mark White 262 Dinsmore Road Sidney, ME 04330 (207) 485-0242 Sharon Lovejoy 12 Edgewood Avenue Merrimac, NH 03054 (207) 416-4636 Deborah Maillet 179 Cony Road Augusta, ME 04330 (207) 480-1091