![Shaikh Naimuddin[1]2015 (5)](https://cdn.slidesharecdn.com/ss_thumbnails/74a66fe2-187b-497c-aa6e-db618177e086-160824150523-thumbnail.jpg?width=560&fit=bounds)
More Related Content
What's hot (19)
Viewers also liked (12)
Similar to Dominique-Delucchi (20)
![Hannah%20CV[1][1]](https://cdn.slidesharecdn.com/ss_thumbnails/5a9c4448-69fa-41ed-a97a-338ef3baefe4-150908160654-lva1-app6892-thumbnail.jpg?width=560&fit=bounds)
Dominique-Delucchi
- 1. Dominique Delucchi Department Manager Pocatello, ID 83204 dominiquedelucchi@gmail.com - 12087600080 Authorized to work in the US for any employer WORK EXPERIENCE Laborer Simplot - Pocatello, ID - May 2016 to August 2016 this job experience was very satisfying. i was able to learn new skills and use tools and equipment. heavy lifting, standing long period times, use of PPE, clean up, fire watch, and metering hazardous gas, safety watches and follow up on all sites for safety maintenance. Kitchen Department Manager McDonald's - Pocatello, ID - December 2005 to February 2015 Responsibilities I was responsible for ensuring that the food served at our restaurant was safe to serve our customers daily, keep time recorded entries of the product temps, and take corrective actions when needed. Verify that all the equipment being used were maintained and cleaned to the gold standard set by the company. Train all new shift managers on food safety practices, knowledge of state and federal laws, and company procedures for maintaining those laws. Assigned and verified weekly, daily, monthly, quarterly and yearly tasks to my crew, managers, and maintenance team for all parts of the kitchen operations. Weekly and monthly product inventory, food cost analysis, reports on the food cost, create an action plan for improving food cost, and communicate the action plan to all employees by printed and verbal instructions in the restaurant. I had to maintain a good relation and communication with our distributors and vendors to ensure that our team is handling, receiving, storing, and cooking the product properly to the gold quality standard set by the company. Order all food and non-food supplies for the restaurant twice a week. Train shift managers on the ordering process, procedures and follow up on their ability and knowledge. Responsible for the training and execution of all new menu items, kitchen layout or equipment maintenance, the use of all cleaning or sanitizing products, and all other procedures that would change to improve the quality of service provided. Analyzing, training, and maintaining labor cost through hourly, daily, and monthly reports. Instruct the crew and managers of their shift duties, positions, and set goals to increase guest counts, service times and build sales while providing quality customer service and food. Accomplishments My knowledge of restaurant operations and 10+ years of experience in customer service lead the team to be better at setting realistic goals, established better communication behaviors between all shift managers, and made all training materials easily accessible to crew. Assisted in the development of a new standard test for all new crew trainers to provide better knowledge of responsibilities, procedures, guest expectations and coaching skills to help new crew feel less uncomfortable during the training process which could take up to at least 3 days for crew with no prior experience working in customer service. Skills Used
- 2. My ability to effectively communicate and educate the team about procedures and standards of quality throughout the restaurant. Coached crew how the expectations of our guest to receive quality service with a smile and the value of every customers complaint good or bad. Motivate my team with my positive energy, attentiveness to the needs of the team and always recognized the teams success for achieving targets set for the shift. Also my ability to multitask and stay calm under pressure during high/peak hours. Food Server Sizzler - Sparks, NV - August 2003 to November 2005 Responsibilities I would prepare some food items. Duties included closing and opening of the restaurant. Stocking all stations with condiments, brew tea and coffee, checking the restrooms were cleaned and stocked. Cleaning the tables, chairs, and all other surfaces throughout the store. Accomplishments Exceptional customer service, participated in team achievement goals and learned to be attentive to the needs of our guest and appreciate the managers ability to handle complaints. Skills Used Providing quality standards of customer service and teamwork are necessary when working in a restaurant. My ability to communicate with the guests and coworkers to resolve problems, answer questions or concerns are important and simple expectations of quality in the workplace. Dispatch Cage Cashier Reno Hilton Hotel and Casino - Reno, NV - January 1997 to August 2003 Responsibilities Dispatch of cashiers cash drawers, second counts on any discrepancy, and randomly audit the cashiers cash drawer to ensure cash is accounted for throughout the month. Record all cash deposits and verify the transactions are equal to the report. Handle large amounts of cash and accurately count cash. Accomplishments Knowledge of cash reports and how to explain them to all cashiers when a discrepancy is found. The ability to handle multiple tasks, under pressure and be accurate during the cash changeover transactions. Skills Used Communicate with all employees and managers the procedures that are set in place for the security of the employee and safe delivery of cash deposits. Professionalism was necessary between me, all cashiers, and department managers in case of discrepancies in cash allowances, deposits, or exchange. Show my ability to maintain accurate cash counts through cash audits. AWARDS outstanding citizenship award from pocatello July 2009 I was nominated by the owner operator of the McDonalds restaurants of Pocatello, Idaho. I was awarded the citizenship award due to may volunteer work with the local boy scouts of America pack 777, which I participated in from 2006 to 2010. I was a single mother raising 4 children by myself, worked full time for McDonalds, and had lots of community volunteering through scouts. I enjoyed my time with my kids and feel it was important to do volunteer work in our community if we want our community to be a place to raise a family, even during my struggles I always smiled and looked forward for our future here in Pocatello.
- 3. ADDITIONAL INFORMATION As one of the department manager for McDonald's restaurant and able to attend four of the five college business management and professional development courses, through extensive educational training and classes, hands on business management, and leadership skills. Working with my coach to utilize the skills taught in the class. furthermore if i had the opportunity to complete the final course, Hamburger University, i would have received a degree in business management after completion. Unfortunately, the last course was not available for me to attend during my time with this company. However I did learn so much from the team at McDonald's that will carry through to all other areas of management and beyond.