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Chris Delaney Telecoms CV
- 1. Chris Delaney chrisdelaney6@outlook.com 07779342198 Page1 Chris Delaney 537 Hagley Road West, Birmingham, B32 1HP chrisdelaney6@outlook.com 07779 342 198 uk.linkedin.com/in/chrisdelaney1981 A dynamic, dedicated & innovative individual previously employed by APM formerly PPDG in Business Development & Supply Chain co-ordination supporting Partners & potential Partners. This required excellent customer focus & an eye for detail. Proactively identified areas for improvement, designed/updated & implemented efficient, effective supply chain processes ensuring adherence to Merlin Standard & DWP Code of Conduct. Made redundant in October 2015 re APM acquisition & restructure of PPDG. The skill-set & experience for this role based at Head Office was gained whilst an Engineer with Orange/EE & Nokia/Siemens: Where I also gained experience in project co-ordination, technical authoring & training. I was entrusted with major multi-million pound projects such as the London 2012 Olympics mobile sites integration. Supporting the transition ahead of departmental off-shoring, training Portuguese replacement Engineers. Being the first to trial new products, I would then deliver training regarding to colleagues from Apprentices to Senior Engineers across the Midlands in-person & internationally via webinar/video-teleconference/IM/email. Provided on-going support through handling escalations & providing thorough working guides/procedures which were rolled out internationally. Following redundancy in 2012 I gained qualifications in training/assessing to back up a decades experience prior to my role at APM/PPDG in which I also operated as Executive & Professional clients Trainer/Employment Coach, designing & delivering training on professional networking via social media, professional branding & modern employability skills. Regularly represented PPDG/APM to high profile visitors such as Members of Parliament, potential partner CEO's & Directors. Key Strengths PTLLS & A1 Assessor Awards (since renamed Level 3 Award in Education & Training) Strong organisational abilities in managing priorities to adhere to strict deadlines Experienced in Merlin Partner Selection standards guidance & quality frameworks process. Familiar with SLA targets & KPIs as well as statistical analysis, observation, diagnostics Production of reports/recommendations to ensure optimal performance post upgrade/audit Experienced writing/updating technical training guides & procedures Excellent presentation, interpersonal, communication skills with strategic & analytical thinking Improved company processes & procedures at every company employed within Proven ability to encourage & motivate learners; strong negotiation & influencing skills Proactive initiating discussions, with excellent networking skills to support business growth Can manage self & others, assist in the identification & facilitation of continuous development. Strong ability to identify with & work alongside colleagues at all levels from Trainee to CEO Experienced systems & processes trainer, face-to-face/remotely via Webinar/email/phone Proven ability to tailor training delivery to groups according to expertise / learning pace Experience June 2014 October 2015: Business Development & Partnership Support, APM formerly PPDG Manage Supply Chain procurement via Partner Expression of Interest process Issue NDAs & Sub Contractor Declarations via liaison with the Bids department, Business Development & key internal stakeholders in undertaking the Merlin Partner Selection process Develop & facilitate an effective communication structure ensuring all Partners regularly updated Develop SharePoint, CRM, & the Partner Framework to aid business development Establish & develop effective links with both existing & prospective Partners
- 2. Chris Delaney chrisdelaney6@outlook.com 07779342198 Page2 Liaison with external organisations CEOs & Directors re potential partnership opportunities Provide constructive & professional feedback to prospective Partner organisations re: Pre Approved Supplier due diligence & Contract specific applications Liaison with Marketing department re Partner announcements & ensure website relevance Identify areas for continuous improvement through creativity & flexibility to ensure operational systems & end to end processes are integrated, efficient, robust, & innovative inc. best practice Manage Expressions of Interest from potential partners via Merlin Standard website Sent contracts | Respond to website enquiries | Issue NDAs Achievements: Implemented & maintained Supply Chain Management / Partner Framework SharePoint / Intranet Contributed to & implemented many parts of new overall supply chain procurement procedure Co-ordinate supply chain management ensuring Partner submissions by awarding body deadlines Processed 168 Pre-Approved Supplier applications, welcomed 66 Pre-Approved Suppliers Supported Research & Development with bid-writing process Scores of instances of positive feedback received from Partners for prompt/efficient support. Designed, implemented & maintained: o Pre-Approved Supplier (PAS) & PAS applicants Due Diligence (DD) Tracker o Contractual Paperwork/Policy Tracker o Partner Communication Log & Templates o Business Development tracking documents, DD Checklist, RoI & Mini Tender on intranet o Partner on-boarding/Contract Implementation task/forms re prompt mobilization o Designed several web-pages re supply chain procurement & Partners area of website o Web-based PAS Annual Update & Registration of Interest (RoI) survey using SurveyMonkey software. October 2013 2015: Executives & Professionals Mentor/Trainer/Coach, APM formerly PPDG Asked to become Mentor/Trainer/Coach of executive & professional clients. Designed & delivered training on professional networking via Social Media, professional branding, presentation & networking skills. Coaching general employability skills & modernised employability practices including online CV, video-conference interviews, video-CV, video-profile, Smartphone apps etc. increasing clients confidence to aid return to work. Achievements: 90% success rate as opposed to 30% success rate of other Welfare to Work industry initiatives Course being rolled out nationwide & online within the PPDG/APM network Microsoft filming re future advert in the use of IT / How IT aids our roles & client support Requested by PPDG Managers/Directors to present to potential partner CEO's/Directors Dozens of instances of positive feedback from clients re appreciation for re-launching careers. December 2000 August 2012: Telecommunications Engineer, Orange/EE & Nokia Siemens Responsible for maintenance & upgrading the network. This involved all aspects from carrying out hardware upgrades (BSC rehosts, transceiver upgrades, transcoder upgrades, ET cards, Jumpering/cabling co-axial & fibre optic etc.) to meet capacity requirements & implement configuration changes to increase network coverage via mobile site integration/rollouts, re-hosts, transmission re-hosts, decommissions to maintenance, both scheduled & emergency so as to ensure peak efficiency. Identify, analyse & rectify faults on the network to meet defined SLAs. Liaison with internal & external customers maintaining contractual relationships with regard to servicing the network via contractors, subcontractors, commissioning teams, field operatives & leased line providers. 2, 3 & 4G trained. Achievements: Responsible for multi million pound projects such as London 2012 Olympics BTS integrations Supported transition, training replacement engineers ahead of department off-shoring. Developed multi re-host tool enabling task completion five times quicker - rolled out internationally.
- 3. Chris Delaney chrisdelaney6@outlook.com 07779342198 Page3 (2003 2005: Secondment to Orange Network Performance Department) Abided by SLA & KPI targets. Statistical analysis, observation, diagnostics, audits post network software upgrades. Produced reports & recommendations to ensure optimal mobile network performance & increase signal coverage. Previous Employment History 1998-2000 July 99 February 00: Vodafone - Customer Service Adviser Based in the National call centre taking calls from Vodafone Pay As You Talk customers for general enquiries & assigning customer requests for action to various departments. Created a successful system & trained team members which reduced our after call work times. The improvement in statistics alerted the Development team in Newbury who implemented nationwide. November 98 - June 99: Birmingham Cable / Telewest / Virgin - Customer Service Adviser Regional call centre - first point of contact to cable television & cable telephone customers with a whole range of enquiries: products, accounts, credit card payments & faults, etc. Resolved via liaison with credit control, tele-marketing, debt collection, relocation, accounts & telephony. British Telecom - Customer Service Adviser handling PC for Teachers telephone queries/orders Royal & Sun Alliance - Claims Handler The Automobile Association - Call Handler Status Windows - Telesales Representative / Field Canvasser / Assistant Team Manager Sandwell Insurance - Administration Assistant Central Staff Insurance Recruitment Ltd - Administration Assistant Education & Training PTLLS (now L3 Award in Education & Training) Sutton Coldfield Training Ltd, August 2013 A1 Assessors Award (previously known as D32/33) Sutton Coldfield Training Ltd, August 2013 BTEC ONC/HNC in Telecommunications Engineering Coventry Technical College, 2001 2003 AS Levels in Engineering, Psychology & Sports Studies Halesowen College, 2000 GCSEs: 7 grade C & above Inc. Maths, English & Science - Windsor High GM 1998 Completed various Microsoft Word, Excel, PowerPoint & Access training courses 1998to date Completed various courses: Manual Handling, Laser/Fire safety, Fire Marshall, Data Protection Completed various technical telecoms training courses at Orange, Nokia, Huawei, 2000 2012 including: 2g, 3g, 4g, BSS/NSS, GPRS, WCDMA, LTE, RAN, Transcoder, PSAX/Lucent, Tellabs, MSSR, SDH, PDH, SCC7, IP, VOIP. Full detailed list available on request. Activities & Interests I have played Sunday League football since 1992. I am Club Secretary of Bearwood FC: recruit, manage & coach a squad of 30 players. Locating & maintaining relationships with Sponsors. Arranging annual community events. I am also a season ticket-holder for a Barclays Premier League Football Club & enjoy a variety of other sports inc. basketball, boxing, tennis. I enjoy travel, fashion, model-management, photography, live music concerts, comedy clubs & theatre.