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Patrice_LaBillois_Resume June2014 anglais
- 1. Patrice LaBillois Office: (514) 964-0452, Cellular: (514) 943-1921 patricel@ca.ibm.com plabillois@eastlink.ca Formal Education Masters Certificate in Project Management, George Washington University November 2000 Project Management Fundamentals Applied Planning and Scheduling using Planner and Microsoft Project 98 Managing Projects in e-business Solutions Leadership in a Project Team Environment Contracting for Project Managers Internal courses Selling Signature Method October 2009 Opportunity and Account Planning November 2007 Presenting with confidence and impact March 2005 Customer conflict and confrontation June 2001 Financial Analysis June 2006 Current Skills Project Management, Client Relationship Management, knowledge of information technology and associated solutions related to the Client's business. Lead team members to understand and anticipate customer needs. Influence team members, clients and other IBM functions towards accomplishing the team goals. Negotiate effectively account planning; demonstrate creativity and good judgement calls. Supervise the adequate implementation of clients solutions. Engage in building, negotiate and sell solutions for customer in the Small Medium Business market. Last five years worked on international accounts. Work with Switzerland, Hungary, Germany, France, Australia and other delivery team in Argentina and India. Professional Experience Project Executive, January 2005 present IBM Global Services, International Business Machines (IBM), Montreal, Quebec; Working as a member of the IBM Global Services Small Medium Business (SMB) team as a Project Executive. Highly motivated and focused thriving in a fast paced customer-facing environment. Dedicated professional with the drive to succeed, be it as an individual or as part of a team. Proficient in establishing and maintaining an IBM relationship with four Customers. In- depth marketing, business, technical and professional skills and have primary responsibility for the success of the relationship and profitability. This involves identifying and qualifying IBM opportunities, gaining client commitment to IBM solutions and ensuring overall client satisfaction. Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for these customer's accounts and projects. Overall responsibility for revenue and profit objectives of the accounts or projects. Accountable for thirteen Millions $ revenue per year. Conduct the proposal, negotiation, contract and closing of new business for these accounts. Professional knowledge of market segment / industry / technology / discipline trends. Manage outsourcing contracts of Equifax, Michelin, Novartis, Uniboard, Rio Tinto Alcan and Montreal Gateway Terminal.
- 2. ITMS Sales Specialist, Eastern region April 2003 January 2005 IBM Global Services, International Business Machines (IBM), Montreal, Quebec; Working as a member of the IBM Global Services team as a Sales Specialist for IT managed Services(ITMS). Understand customer requirements, develop and build the solution. Negotiate and contract the Statement of Work with the customer. Successfully contracted new customers for different services, like Cirque du Soleil, ESI Canada, Black & Decker, Jewish Hospital, Ste-Justine Hospital, Holcim Canada, Abbot Laboratories, to name a few. Project Executive, January 1997 April 2003 IBM Global Services, International Business Machines (IBM), Montreal, Quebec; Working as a member of the IBM Global Services Small Medium Business (SMB) team as a Project Executive. Highly motivated and focussed thriving in a fast paced customer-facing environment. Dedicated professional with the drive to succeed, be it as an individual or as part of a team. Proficient in establishing and maintaining an IBM relationship with eight Customers. The accounts are in the industry of Manufacturing, Retail, Distribution and Pulp and Paper. In-depth marketing, business, technical and professional skills and have primary responsibility for the success of the relationship and profitability. This involves identifying and qualifying IBM opportunities, gaining client commitment to IBM solutions and ensuring overall client satisfaction. Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for these customer's accounts and projects. Overall responsibility for revenue and profit objectives of the accounts or projects. Accountable for eleven Millions $ revenue per year for a Total Contract Value (TCV) of 26.5M. Conduct the proposal, negotiation, contract and closing of new business for these accounts. Professional knowledge of market segment / industry / technology / discipline trends.
- 3. Major achievements: IBM PE for Michelin, Rio Tinto, Novartis, Pergo, Uniboard, Nordx/CDT, Racine Terminal, Esprit, Aldo, Barry Callebaut, Black & Decker, Holcim, Hospira, Astra Zeneca and Equifax. Negotiate and implement a 20M contract for Rio Tinto including France and Canada. Provide Customer Site Services for Jewish and Ste-Justine Hospital. Won and contracted a Server Management project for Cirque du Soleil, ESI Canada and Black & Decker including the operations and maintenance for 3 years for TCV of 5M. Won and contracted a SAP project for Barry Callebaut including the operations and maintenance for 10 years for TCV of 10M. Managed and delivered the first MRExpress service in Canada to Bowater in June 1999 for TCV of 1,2M over three years. Managed and delivered a High System Availability projects, using MIMIX, for Racine Terminal. Increased the Customer Satisfaction for Nordx/CDT from 25% to 85% in two years by implementing new processes delivery at the Help Desk and changing ways to deliver the technical services Implemented a High System Availability project for Medis. Renewal of expiring contracts under my responsibility. Other Professional Experience Project Executive, 1996 - 1997 Information System Management (ISM), Dorval, Quebec Managed three accounts for a budget of 3M per year. Accountable for profit, cost, revenue, performance, Customer satisfaction and growth. Achieved a Gross Profit of 25% the first year. Lead a group of two technical account representatives and six business groups to deliver the services in the Business Recovery, AS400 support, Mainframe support, Telecommunication support, tape management and print management. Successfully managed a sub-contractor to deliver the telecommunication. Account Manager, 1994 - 1996 Bell Canada, Dorval, Quebec; Managed a 1,7M per year Outsourcing contract for Avenor. Achieved to relocate the customer Data Centre within a three-day weekend to Bell Sygma Data Centre without impact on customer operations including telecommunications. Outsourced 14 technical customer resources within the deal. The environment consisted of one Mainframe and one AS400 with telecommunication across Canada and the US. Accountable for profit, cost, revenue, performance, billing, customer satisfaction and growth. Increased the annual revenue after the second year to 2,2M, 2,5M after the third year. Achieved a customer satisfaction of 95% the first year. Implemented a new application for scheduling to increase the effectiveness of the customer job schedule and to gain in productivity while reducing costs. Merged the 14 resources into the operations after eight months to gain productivity and trained new employees to support the environment to implement a transfer of knowledge.
- 4. Recent Achievements Passed PMI BKA exam IBM PE Confirmed in February 2002 Meet my business objectives of revenue, profit and customer sat in 2001. Bell Canada Awards: 1994,1995,1996, Performance Award, P1 IBM Awards and achievements: 1994, PM, Avenor Outsourcing contract, 12.5M 1998, PE, Medis High System Availability Project, .3M 1998, PE, Bowater MRExpress Implementation, 1.2M 1998, Top Contributor Award, Project Executive Excellence 1999, PE, Barry Callebaut Outsourcing contract, 10M 1999, Top Contributor Award, Outsourcing Excellence 2000, Top Contributor Award, BCNG Project 2000, PE, BCNG Project implementation, 1M 2000, PE, Racine Terminal Outsourcing renewal, 2,1M 2000, PE, Racine Terminal High System Availability Project .5M 2001, PE, Nordx Renewal outsourcing contract, 1,5M 2002, PE, Bowater Renewal outsourcing contract, 1,6M 2003, 2005, 2007, 2009, 2010, 2011, IBM 100% Club 2008, IBM Gold Circle Patents, Presentations & Publications Journal des affaires, March 2000, IBM Outsourcing Campaign. Revue lActualit辿, April 2000, IBM Outsourcing Campaign. Outside Activities PMI Member, Golf, Outdoor activities. Personal Details Project Executive IBM Global Services ITMS Quebec & Maritimes Sales Specialist 1360 Rene Levesque W 11 th floor, Montreal, Quebec, H3G 2W6 Tel: (514) 964 4608, Cellular: (514) 943-1921 e-mail: plabillo@ca.ibm.com References Available on request