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Christopher Craig Chew resume 2016
- 1. ChristopherCraigChew 810 Joree Lane San RamonCalifornia94582 (415)412-5775 Purpose :To finda managementpositioninacompanyto endmycareer with. I have spentmostof my careerin the telecommunicationsindustrybutamopento anymanagementpositionwithinyour company. Education:BishopO’DowdHighSchool graduated1970 Universityof SanFranciscograduated1974 with a BA in PublicAdministrationUniversityof SanFranciscograduatedMBA inBusinessOperationsand ProjectManagement EmploymentHistory July1974 – November1980 – PacificBell Business Office Supervisor–Managed18 service representativesinaresidential businessoffice that tookcare of billingandordersforresidential customers.Dutiesinclude handlingcustomercomplaints and inquiriesforresidentialservice.Tookcare of billingdisputesandnegotiatedlate paymentsand restorationof service.Tookcare of trainingthe service representativesinadministrative issuessuchas attendance andqualityof service tothe customers November1980 – December1985 – Compath InstallationManager–Managed 19 techniciansoutinthe field.We installedRohmtelephone systems and otherPBXsystems.Designingeachsystemandbackbone jobstomake sure the estimate tothe customerwasrealistic.Trainedthe techniciansinRohmtechnology.Qualifiedeach jobandmade sure the installationmade companyandRohmstandardsandthe customer’swishes. Tookcare of all administrativefunctionsincludingqualitiesattendanceandotheradministrative duties.Auditedeach jobfor qualityandreconciliationof each installation. December1985 – June 1990 – NorthernTelecom InstallationManager–Managed 21 techniciansoutinthe fieldwiththe SanFranciscoRegion.Installed large installationsof NorthernTelecomPBXsystemsincludingprojectslike the Federal Reserve Bankin San Franciscoand KaiserHospital inBerkeleyCalifornia.Designedandbackbonedeachjobandmade sure the jobscame inunderbudgetand complete percompanystandardsandcustomer’swishes. TrainedtechniciansonNorthernTelecomstandards.Tookcare of all of the administrativefunctions includingqualityof workattendance andotheradministrative dutiesAuditedjobsforqualityand reconciliationof eachinstallation.
- 2. June 1990 – June 1995 – UnitedTechnologies Communications InstallationandOperationsManager– Managed3 supervisorsand45 techniciansforthe San Francisco Regionoffice.Tookcare of twoinstallationcrewsandone MovesandChangescrew . We installedPBX telephonesystemsandsmall telephonecommunicationssystemsforbusinessesinNorthernCalifornia. Designedandbackbonedeachjobandmade sure the jobscame inunderbudgetand complete per companystandardsand customer’swishes.TrainedtechniciansonUnitedTechnologystandards.Took care of all administrative functions includingpersonnelandqualityof workandattendance standards. Auditedall jobsforqualityandreconciliationof eachinstallationandaddition. June 1995 – June 2001 PacificBell Central Office Supervisor– Supervised18-20 techniciansin10 differentcentral officesinSanFrancisco. Responsible forthe FramesandSwitchfrom1995-1996 at SNFC01 and21 central officesThenin1196 thru 2004 tookresponsibilityof the NTECinthe outlyingofficesinSanFranciscoCa.SNC 04, 05, 06, 12,13, 14,17,54,64 and Colma01. Was responsible forschedulingforce balancing,payroll,and attendance duringmytenure.The NTECinvolvedall the transportelementswithinthe central offices.It alsoincludesthe fiberandCLECequipmentineachoffice.Responsibleforall MOP(methodsof procedure) andvendormeetings.Developedtrainingprogramsforhybridtrainingof COMTECHsfor bothswitchand NTEC technicians.Wasthe safetymanagerandERIC managerfor the SNFCLFO. June 2001-June 2004 – AT & T IT Engineering–ImplementationEngineer–Responsible forengineeringDSLinstallationof equipment indifferentcentral officesfromSunnyvaleCaliforniatoBigSur, California.Workedwithvendorsto insure thatthe jobswere completedanddone underbudget.Dutiesinclude orderingthe equipment, puttingoutthe bid sothat the vendorscanbidon eachinstallation.Choose the propervendorforthe jobwhetheraDSL systemoran ATM and thenoversee theminstallingthe equipmentinthe central office. Beingaformercentral office supervisorIwasable to make sure the vendorswere installingthe equipmentproperlyinthe central offices.Workingwiththe maintenance engineersandvendor managerswe wouldthencheckforqualityandreliabilityandthenauditthe inventoryandclose the budgetof each job.Everyjobwas expectedtobe completedunderbudgetandturnedupontime withoutanydeviations. June 2004-August 2007 – AT & T InstallationandRepairManager– Manager one eveningcrew inSanFranciscoof 15 technicianswith POT and DSL repair.TransferredtoBerkeleyCaliforniainDecember204 and manager24 techniciansin the BerkeleyCaliforniayard.Wasresponsibleforall installationandrepairandcable crewsinthe BerkeleyyardincludingPOTS,HighCapsDSL andcable maintenance includingcable failures.Tookcare of payroll attendance andall otherpersonnel matters.Handledall customerescalationsinthe Berkeley/ Richmondregion.
- 3. August2007 – January 2015 – AT & T Tier2 Tech SupportManager - Supervised18 tier2 technical supportstaff agents.We offeredtechnical supportfor DSL and Uverse servicestocustomersandinterdepartmental teams.We were the escalation departmentformissedLFOappointmentsforinstallationandmaintenance.We offered technical supportto customerswhenthe Tier1 teamcould notaddressthe customer’sissues.Ihandled attendance,payroll scheduling,andcustomerescalations.IwasBET trainedaswell asCRM and Call Tracker trainedinMSOC and AcceleratedService Promise Performance. Iwasthe safetymanagerfor the departmentandI completedthe yearlyCompliance safetyreview aswell astookcare of Fire Drills and Safetyinvestigations. January2015 – PresentAT&T IPGNACManager – Currentlysuperviseover23Uverse IPGNACTechnical Supportagents.We offer technical supportforcustomersandinterdepartmental technical supportforUverse atAT&T Internet Services.We alsoact as the escalationdepartmentformissedLFOappointmentswithDSLin installationsandmaintenance.Ourmainfunctionis tocorrect incorrectordersinUverse and change the provisioning assignmenttoonesthatwill work.Thisrequiresresearchingthe customer’sarealooking for available assignments.Ihandle attendance,payroll,schedulingandcustomerescalations.IamBERT trainedas well asCRMand call tracker TrainedinMSOC and AcceleratedService Promise Performance . I was the safetymanagerforthe departmentandI tookcare of the fire drills,accidentinvestigationsand yearlycompliance safetyreviewforthe district.