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CINDY MELBY
204 County Road 624, Dayton, Texas 77535
(M) 832- 549- 6590
Cindymelby65@gmail.com
Continuous Improvement / Business Excellence and Compliance
 Professional with solid experience in accounting, process improvement and quality assurance
 A superior track record in domestic and international logistics management.
Career goal: With an extensive 15-year background in supply chain logistics, I am seeking a position where my knowledge,
experience and skills can contribute towards the success of the organization.
 Business/Operational Excellence
 Customer Implementation
 Invoicing/Quoting/Collecting
 Budget Control
 Project Management
 Vendor Management
 Compliance
CORE QUALIFICATIONS
 Air & Ocean Freight Import
 Direct supervision of employees (7)
 Performance evaluations to develop personnel and to control and improve service quality
 Prepare periodic productivity and performance reports and analysis
 Coordinate with sales and customer service teams to develop potential new business and to devise strategic market plans
 Nationwide harmonized approach to market, working with other divisions
 Effective vendor management tools
 International compliance
 Excel
 AS400
 ITS/Impax
 Cargowise
 Customs Compliance
 Proficient in Microsoft Office applications
PROFESSIONAL EXPERIENCE
BDP International
Team Lead, Air & Ocean Imports, Houston, TX
2012 - 2015
Key account managing to include quotes, rates, invoicing, and posting. Ensure efficient planning, direction and coordination of the
activities of employees engaged in the movement of international air and ocean freight into the US. Implement process
improvements both internally and externally for operations and compliance. Employee engagement, open door policy, coaching,
and mentoring.
Mid-America Overseas Inc
Air & Ocean Imports, Houston, TX
2007- 2012
Oversee the operations involved in cargo movement via ocean, air and domestic. Quote, rate, invoice, post and collect charges.
Create and initiate improvement of processes to ensure efficiencies as well as SOPs, tracking exposures, and customer service
skills. Managing customer performance through direct communications with operations and the customer to understand their
needs and ensure complete compliance. Encourage open dialogue with all employees, sales force and management to achieve
best practice performance. Motivate through clear leadership, guidance and honest dialogue.
DHL Global Forwarding
Import Coordinator, Houston, TX
2005  2007
Quote, rate, invoice, post and collect charges. Key account management. Ensure continuous improvement and support in
customer service through clearly communicating customer expectations and maintaining the implementation of necessary
operational and customer service practices.
Exel Global Logistics
Entry Writer, Houston, TX
2003  2005
Quote, rate, invoice, post, and collect charges. US Customs entry writing. Key account management. Ensure continuous
improvement and support in customer service through clearly communicating customer expectations and maintaining the
implementation of necessary operational and customer service practices.
EDUCATION & TRAINING
Professional Development & Certifications
 Hazardous Certified
Kingwood College
University of Houston
References
Julie Christenson
18911 Culross Court
Humble, Texas 77346
Jchristenson20@gmail.com
(281) 686-5594
Amber Mena
29054 Lake Houston Ln
Huffman, Texas 77336
Amber.mena@cmxglobalsolutions.com
(713) 405-9498
Henrik Mikuta
19345 Kenswick Drive, Suite 900
Humble, Texas 77338
Henrikmikuta@maoinc.com
(281) 442-4000 ext# 415

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CindyMelbyResume7_15

  • 1. continued CINDY MELBY 204 County Road 624, Dayton, Texas 77535 (M) 832- 549- 6590 Cindymelby65@gmail.com Continuous Improvement / Business Excellence and Compliance Professional with solid experience in accounting, process improvement and quality assurance A superior track record in domestic and international logistics management. Career goal: With an extensive 15-year background in supply chain logistics, I am seeking a position where my knowledge, experience and skills can contribute towards the success of the organization. Business/Operational Excellence Customer Implementation Invoicing/Quoting/Collecting Budget Control Project Management Vendor Management Compliance CORE QUALIFICATIONS Air & Ocean Freight Import Direct supervision of employees (7) Performance evaluations to develop personnel and to control and improve service quality Prepare periodic productivity and performance reports and analysis Coordinate with sales and customer service teams to develop potential new business and to devise strategic market plans Nationwide harmonized approach to market, working with other divisions Effective vendor management tools International compliance Excel AS400 ITS/Impax Cargowise Customs Compliance Proficient in Microsoft Office applications
  • 2. PROFESSIONAL EXPERIENCE BDP International Team Lead, Air & Ocean Imports, Houston, TX 2012 - 2015 Key account managing to include quotes, rates, invoicing, and posting. Ensure efficient planning, direction and coordination of the activities of employees engaged in the movement of international air and ocean freight into the US. Implement process improvements both internally and externally for operations and compliance. Employee engagement, open door policy, coaching, and mentoring. Mid-America Overseas Inc Air & Ocean Imports, Houston, TX 2007- 2012 Oversee the operations involved in cargo movement via ocean, air and domestic. Quote, rate, invoice, post and collect charges. Create and initiate improvement of processes to ensure efficiencies as well as SOPs, tracking exposures, and customer service skills. Managing customer performance through direct communications with operations and the customer to understand their needs and ensure complete compliance. Encourage open dialogue with all employees, sales force and management to achieve best practice performance. Motivate through clear leadership, guidance and honest dialogue. DHL Global Forwarding Import Coordinator, Houston, TX 2005 2007 Quote, rate, invoice, post and collect charges. Key account management. Ensure continuous improvement and support in customer service through clearly communicating customer expectations and maintaining the implementation of necessary operational and customer service practices. Exel Global Logistics Entry Writer, Houston, TX 2003 2005 Quote, rate, invoice, post, and collect charges. US Customs entry writing. Key account management. Ensure continuous improvement and support in customer service through clearly communicating customer expectations and maintaining the implementation of necessary operational and customer service practices. EDUCATION & TRAINING
  • 3. Professional Development & Certifications Hazardous Certified Kingwood College University of Houston References Julie Christenson 18911 Culross Court Humble, Texas 77346 Jchristenson20@gmail.com (281) 686-5594 Amber Mena 29054 Lake Houston Ln Huffman, Texas 77336 Amber.mena@cmxglobalsolutions.com (713) 405-9498 Henrik Mikuta 19345 Kenswick Drive, Suite 900 Humble, Texas 77338 Henrikmikuta@maoinc.com (281) 442-4000 ext# 415