COM4131_pac central-q1
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Store 664 ranked first with rental fees 26.8% above plan and operating profit 44.2% above plan. They conducted training to increase tool and repair business over the previous year and utilized customer reports to build contractor relationships and capture repeat business. Store 6617 ranked second with repair sales 219.6% above plan and average repair revenue of $77.08. They informed customers about repair services and ensured equipment was in full working condition to minimize downtime. Store 8529 ranked third with rental fees 12.7% above plan and operating profit 34% above plan. They focused on quickly resolving issues to keep tools rent-ready and provided excellent customer service to earn repeat business.
COM4131_pac central-q1
- 1. 1st Place Tool Rental Center Pac Central Store 664s Q1 FY15 Metrics: Rental Fees vs. Plan: 26.8% | Operating Profit vs. Plan: 44.2% Repair Sales vs. Plan: 111.6% | Avg. Revenue per Repair: $54.41 TIPS FOR SUCCESS: We conducted training for all store associates regarding the tools we rent and the Repair business we offer. The team made this a priority to increase the business over last year. We also grew customer traffic by utilizing the PRO Top 30 report to build relationships with our contractors. The team used this report to grow sales and capture repeat business. TRC 664s Team: Panha (DS), Dana (Tech), Cenovio, Maurice, Jason Leadership Team: Shelene Larsen (SM), Michelle Cortez (DM)
- 2. 2nd Place TRC Pac Central Store 6617s Q1 FY15 Metrics: Rental Fees vs. Plan: 13.1% Operating Profit vs. Plan: 28.9% Repair Sales vs. Plan: 219.6% Avg. Revenue per Repair: $77.08 TIPS FOR SUCCESS: Inform other store associates that we can perform tune ups and repairs on most major brands of electric and gas-power equipment. Make sure all equipment is performing to its full potential with no missing attachments. Inspect all equipment before customers leave so down time will not occur with the customer (time is money). Work with PRO to get leads on potential Rental customers when they visit job sites. 3rd Place TRC Pac Central Store 8529s Q1 FY15 Metrics: Rental Fees vs. Plan: 12.7% Operating Profit vs. Plan: 34.0% Repair Sales vs. Plan: 148.2% Avg. Revenue per Repair: $59.69 TIPS FOR SUCCESS: In Stock: Quickly and efficiently resolve all down fleet tools so they are rent-ready at all times. Earn repeat customers through providing world class customer service for rentals and repairs. Review the P&L on a weekly basis to ensure you stay under budget for expenses. TRC 6617s Team: Lydia (DS), Allen (Tech), Brooke, Marvin, Raymond Leadership Team: Stanley Kapaska (SM), John Sickinger (DM) TRC 8529s Team: Alex (DS), Roger (Tech), Taylor, Erik Leadership Team: Ray Charland (SM), Michelle Cortez (DM)