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- 1. After Sales & Service: Automotive Industry Name: T.Anbarasu Email ID : tranbu@rediffmail.com Phone no : 9840474592 PROFILE SUMMARY: Deeply accomplished and result driven professional with 10 years of diverse and rich experience in developing profitable revenue streams in Automotive Industry. Exceptional consensus building, interpersonal and negotiations skills with a track record of augmented sales growth across the Sales & Service. Use systematic bottom line Approach to development - engage in cross departmental research and initiates for future-forward marketing plans to determine new product launches. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. KEY EXPERTISE: Sales & Marketing New Product Launch CRM, DMS & SAP After Sales Promotions Jan 2012 Till date Dy.Executive (After Market) M/s Rane TRW Pvt ltd.(Power steering systems). Significant Spares Contributions; 1. Formulate Sales plan in short-term and long-term perspective to meet Business targets IN OES CUSTOMER 2. Generating Sales and achieving the targets specified for the year and promote company products in designated region 3. Managing the activities of all the regional sales & Marketing, technical & office staff whose function is to support in achieving the above objective. 4. Product Performance feed back to the Management on new products. 5. Customer Satisfaction and enhancement of customer satisfaction index 6. Market Intelligence on competition and competitor activity data submission to HO under command area of operation 7. Establish strategic alliances with channel partners and focus on dealer development for deeper market penetration 8. Identify new opportunities in various markets and accelerate business growth. 9. Achieve Sales & Order Input Budget: Provide Monthly Sales, Order input forecast & achieve the same. 10. Make monthly Collection forecast, co-ordinate with customers for getting the bills booked on time, facilitate collection through regular follow up with customers. Co-ordinate with Finance team for timely collection of C-Forms, Expired BGs for zero liability. 11. Provide monthly reports to primary manager, Update on latest market Information, competition activities. Significant Service Contributions;
- 2. 1. Providing after sales service and technical support to all customers, customer channels under command area 2. Registering/Recording each customer complaints and ensure responses with in TAT levels under Command Area. 3. Alerting plant on specific high alarming complaints of Zero kilometres to initiate corrective actions 4. Follow-up with HO for service related issues and its compliance. 5. Monitoring and improve service performance levels under command area. 6. Problem solving ability by strong system process orientation 7. Product training to all customers and their channels. 8. Attending Joint Investigations along with Customers on specific warranty failures for amicable justifications 9. Maintain the necessary record and submit reports as specified by the organisation Various customer issues under command area 10. Identify new Customers & Market Increase the business volume in the allocated territory. Co-ordinate with Unit for new product requirements of the market & make the offering. CUSTOMERS HANDLED: TATA MOTORS, RENAULT NISSAN, MOBIS, FORD, VECV, ASHOKLEYLAND, AL-NISSAN, VST TRACTORS AND TILLERS, DIAMLER, ISUZU, MAHINDRA & MAHINDRA, FORCE MOTORS. PROJECTS DONE: 1. Implementing Hydraulic Power Steering in Tractor segment 2. D-MAX,CREW CAB FIELD VALIDATION Sep06 2012 Junior Technical officer Service, T.V.S & Sons Limited. (TVS Group), INDIA Market coverage: Vellore region: Head Office: Chennai, TamilNadu: Vellore, Tiruvannamalai, Arcot, Ranipet ,Thirupattur, Ambur & Vanniyambadi. Significant Contributions; 鰹 Functioned as Dy Technical Officer Service for M/s T.V.Sundaram Motors Ltd ,Vellore. Ashok Leyland ICV ,LCV & MDV range of vehicles in Vellore Branch and responsible for Front Office, Workshop Floors , Accident sections & Warranty Depts. activities of M/s T.V.Sundaram Motors Ltd ,Vellore. 鰹 Assists sales personnel in handling customers service complaints. 鰹 Determine work standards and evaluate workers performance. 鰹 Determine need and cost of automobile repair. 鰹 Fault finding & diagnosis. Workshop Administration Handling & Communicating with customer Job card opening Preparation of quotations for Accident Job and co-ordinate with Insurance Surveyor. Production card maintenance. Warranty Claims. Ensure good Housekeeping & proper disposal of waste(as per 5S) Cash flow / Collection /Plans / Stock liquidation Key areas to look after. PROFESSIONAL DEVELOPMENTPROFESSIONAL DEVELOPMENT 鰹 2005 : Attended TATA training held at PUNE training centre 鰹 2006 sep : 6 days training programming attended in M/s. Ashok Leyland Trainee for R&R and O/H Engine Assy. And Gear Box & Diff. Assy. 鰹 2008:4days attended J Series Engine Programme M/s. Ashok Leyland in 2008. 鰹 2009: Attended Ashok Leyland DMS & CRM Training Programmes. 鰹 2010: Implement DMS for TVS in Chennai and Bangalore Region. EDUCATIONEDUCATION
- 3. 2006 Diploma in Automobile Engineering Passed out in First Class . PERSONAL DOSSIERPERSONAL DOSSIER Date of Birth: 30.05.1986. Languages Known: English, Tamil, Permanent Address: C.PACHIMUTHU MA.BED DEVEANTHAVU KANNANKUDI (POST) DEVAKOTTAI VI SIVAKANGA DIST DECLARATION: I hereby declare that the above written particulars are genuine to the best of my knowledge and belief. Place: Signature Date : T.ANBARASU