Conversational Riffs by Neil Denny
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The document discusses the high costs associated with conflict in businesses, including financial, time, energy, and reputational impacts. It highlights various negative outcomes of unresolved conflicts such as decreased productivity, loss of trust, and external client turnover. The document ultimately emphasizes the need for effective communication and resolution strategies to mitigate these costs.
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Conversational Riffs by Neil Denny
- 1. 油
- 2. Businesses invest in, and long to see, failure.
- 3. Money. The cost of conflict.
- 4. Time. The cost of conflict.
- 5. Energy. The cost of conflict .
- 6. Reputation. The cost of conflict.
- 7. The Cost of Conflict Money Time Energy Reputation Recruitment Training Re-recruitment Legal expenses Compensation Tribunals Management Firefighting Disciplinary procedures Politicising Water cooler debates Despondency Sulking Apathy Unconscious or wilful sabotage Distraction Campaigning Plotting Difficult person Non-cooperation Lack of trust Hoarding contacts and information
- 8. The Cost of Conflict Money Time Energy Reputation Internal Recruitment Training Re-recruitment Legal expenses Compensation Tribunals Management Firefighting Disciplinary procedures Politicising Water cooler debates Despondency Sulking Apathy Unconscious or wilful sabotage Distraction Campaigning Plotting Difficult person Non-cooperation Lack of trust Hoarding contacts and information External Lost clients Write offs Refunds Marketing Client turnover Handling complaints Firefighting Salvaging relationships Following up Distraction Disinterest Suspicion The Passed phone call Loss of reliability Cannot refer contacts or potential clients Customers go elsewhere Feedback into marketplace
- 9. What are Conversational Riffs?
- 10. How do we do what we do when we say what we say?
- 11. How do we do what we do when we say what we say?
- 12. Attack
- 13. Attack Defence
- 15. The Status Quo Riffs Attack Defence Counter-attack
- 16. From Rick Parfitt... To Eric Clapton
- 17. Invitation
- 18. Encouragement
- 19. Acknowledgement
- 20. Agreement
- 22. Solutions
- 23. Despair
- 24. Flair
- 25. Photo Credits Time photo courtesy of http://www.flickr.com/photos/zoutedrop/2317065892/ Energy/Despair photo courtesy of http://www.flickr.com/photos/daverugby83/3943432408/
- 26. Thank you Contact me on 07500 045921 for training or workshops in UK or North America. [email_address]