Correctres2015
Download as DOCX, PDF1 like69 views
This document summarizes the qualifications of an individual with over 20 years of experience in assistant management, customer support, training, and team relations. Their core competencies include customer service, billing, technical support, data entry, and human resources support. Their experience includes providing human resources services for the state of Texas, phone training for FedEx clients, and online customer service and technical support for Blizzard Entertainment gaming customers. Their education includes studying Marine Biology, Echo cardiology, and Anthropology at various community colleges.
1 of 2
Download to read offline
Recommended
Sergio Barrera Resume updated
Sergio Barrera Resume updatedSergio Barrera
Ìý
Sergio Barrera is a motivated and hardworking customer service professional with over 13 years of experience, including 4 years as a manager in a busy call center. He has strong communication, interpersonal, and bilingual skills in English and Spanish. As a natural leader, he is able to build a motivated, knowledgeable, and high-performing team. He adheres to operational policies and procedures and is a gifted trainer for both employees and peers.GAP Resume
GAP ResumeGail Prager
Ìý
Gail Prager seeks a customer service position that allows her to serve others. She has over 30 years of experience in customer service management, including hiring and training customer service specialists and leading customer service teams. Prager also has experience leading project management teams to implement new sales and inventory software systems and ensuring communication between internal departments and external vendors. She is proficient in Microsoft Office Suite, SAP Business Software, and BPCS Business Software.Resume of Craig Anthony Perry
Resume of Craig Anthony PerryCraig Perry
Ìý
Craig Perry has over 18 years of experience in IT customer service and support roles at IBM Australia. He has held various leadership positions managing teams that provide technical support via phone and on-site visits. Perry is proficient in Microsoft technologies including Office 365, Exchange Server, and Active Directory. He aims to provide accurate and timely resolution of IT issues to ensure high levels of customer satisfaction and meets service level agreements.Resume Nur Quadir 0112
Resume Nur Quadir 0112Nur Quadir
Ìý
Nur Quadir is contacting the hiring manager about a potential opportunity within their team. Quadir has substantial experience in engineering, operations, consulting and business management across industries like telecommunications and IT. This includes managing new product/process design and support/operations. Quadir also has extensive project/program management experience leading cross-functional global projects, as well as client relationship management and leadership skills.Michael Day CV 2
Michael Day CV 2Mike Day
Ìý
Michael Day has over 10 years of experience in retail IT support and service desk implementation. He has led projects to transition multi-million pound service desks for several large retailers, gathering knowledge and training new staff. Currently working at Home Retail Group, his responsibilities include improving processes, knowledge management, and customer relations to reduce costs and deliver excellent service. He has a range of technical skills as well as management qualifications and hobbies including sports and travel.J chen 
J chen itsjenny
Ìý
The document outlines a candidate's corporate experience and objective. They have 5 years of management experience in customer service and personal banking, including handling confidential issues and documents. They have also coordinated international travel, conference calls, town hall events, and managed on-site technology needs. Their objective is to pursue a rewarding career assisting senior executives in a multinational organization where they can contribute to organizational goals.Koliwaske Professional Management
Koliwaske Professional ManagementNikki Koliwaske
Ìý
This professional management summary highlights an individual with extensive experience managing call center operations including KPIs, SLAs, client relations, and vendor performance across multiple channels. They have traveled internationally to lead sales training and system rollouts. Key skills include client communication, leadership development, driving sales performance through goal setting and agent development, and managing projects, training, hiring, and daily reporting. The individual is also skilled in classroom facilitation, Microsoft Office, and various call center software programs.Marian vance elite recruiter
Marian vance elite recruiterMarian Vance
Ìý
The document provides a summary and resume for Marian C. Vance, an experienced recruiter with over 20 years of experience in technical recruiting. She has worked as a recruiter and manager for several staffing and recruiting firms, focusing on finding candidates for IT, engineering, and business positions. The resume outlines her work history, qualifications, and areas of recruiting expertise.Moye_Monica_new cover letter
Moye_Monica_new cover letterMonica (Moye) Fleming
Ìý
Monica Moye is applying for a position listed on the company's website. She has experience leading customer service teams and delivering results. Her background shows success providing excellent customer service and technical support. She believes her project management, strategic planning, and leadership skills would allow her to maximize service levels for the organization.Wilkins Resume 012317 ONLINE
Wilkins Resume 012317 ONLINEJason Wilkins
Ìý
Jason Wilkins is seeking employment that utilizes his leadership skills and experience in technical communications. He has a diverse professional background including roles in cooking, call center supervision, content writing, and editing. He has strong skills in Microsoft Office, content management systems, HTML, CSS, and creating technical documentation, web content, and policy/procedure manuals. His experience includes roles as a technical writer, team lead, and quality assurance supervisor in industries such as financial services, contact centers, and content writing. He holds a BA in English Literature and a Technical Writing certificate.Resume_Rahul Mahant_Operations Specialist
Resume_Rahul Mahant_Operations SpecialistRahul Mahant
Ìý
Rahul Mahant is seeking an operations role where he can utilize over a year of experience in ad operations management. He has skills in inventory analysis, demand forecasting, yield management, and optimization. As a former Publisher Operations Specialist, his responsibilities included managing account setup on ad platforms, maintaining client communication, reporting analysis, and brand safety controls. He has knowledge of RTB, DSPs, ad networks, and ad serving platforms like DFP, AppNexus, and OpenX.Resume - PhoebeBird
Resume - PhoebeBirdPhoebe Bird
Ìý
Phoebe F. Bird is a reliable administrative professional with expertise in training delivery, administrative support, learning and development, customer service, collaboration, communications, and website development. She has experience developing and implementing transition programs, compiling progress reports, and ensuring projects are driven to completion. Bird also has experience improving productivity through training materials, troubleshooting end-user problems, redesigning websites, and implementing system upgrades. She is skilled in Microsoft Office, project management, Six Sigma, and speaks English and conversational Spanish.Joann Wasson Cover Letter 2-10-16
Joann Wasson Cover Letter 2-10-16Joann Wasson
Ìý
Joann Wasson is applying for a customer service position and has extensive experience managing large customer service operations. She gained valuable skills as a Quality Analyst, including developing strategies to address customer service issues. Wasson has in-depth knowledge of tools and procedures for managing call centers. She is able to quickly produce results in new environments using strong technical and communication skills. She is interested in discussing how she can use her background to help the organization succeed.
Lyle Rushing resume 
Lyle Rushing resume Lyle Rushing
Ìý
Lyle Rushing has over 30 years of experience in payroll and training at Paychex Inc. He has trained both internal and external audiences and has a proven track record of achieving results through people skills. Rushing has consistently received high performance reviews and promotions throughout his career at Paychex. He has received the company's highest honor, the STAR award, for his contributions to operations. Rushing facilitates both in-person and virtual trainings across a variety of payroll and business management topics.Ceridian experience
Ceridian experienceLee Castile
Ìý
The document outlines the experience and responsibilities of an individual working at Ceridian from 1993-1999 and 2006-2012 in Creve Coeur, Missouri. Over 12 years, their roles involved educating customers on payroll, benefits, and time and attendance software, assisting with onboarding new clients and improving procedures, troubleshooting software issues, updating knowledge bases, handling multiple tasks concurrently, and testing systems prior to upgrades to enhance customer experience.Cover_Letter_02-2016
Cover_Letter_02-2016Jim Wilkerson
Ìý
The letter expresses interest in an open position and provides details of the candidate's background and qualifications. The candidate has over 30 years of experience in technical support, including roles at NetApp where he has progressed to Senior Technical Support Engineer. He holds a Master's degree in Information Technology with an emphasis on Project Management. The candidate is interested in an interview to further discuss how he can contribute to the company.Maria Susan Bartolone resume
Maria Susan Bartolone resumeSusan Bartolone
Ìý
Maria Assunta Bartolone has over 20 years of experience as an Operations Supervisor, most recently at BCD Travel in Weehawken, NJ. She has a proven track record of successfully managing teams, implementing new systems, ensuring high levels of customer service and compliance, and increasing revenue and profitability. Her skills include proficiency in travel systems, business development, client relationships, and languages including Italian and Spanish.new cv- sanya noor
new cv- sanya noorsanya noor
Ìý
Sanya Noor is seeking a middle management position that allows her to use her technical, operational, and administrative skills. She has over 5 years of experience in marketing and human resources. Most recently, she worked as a Marketing Executive at Focus Softnet Pvt. Ltd. where she maintained leads and liaised with PR agencies. Previously, she had interned at Satyam Venture Engineering Services Pvt. Ltd. where she was involved in recruitment, selection, and HR activities. Sanya holds an MBA in HR and Marketing and a B.A. in Computer Science.Cvrltr-pdf
Cvrltr-pdfRichard Dearman
Ìý
Brian Dearman is applying for a permanent position and has enclosed his resume. He has experience in various IT roles including network administration, hardware and software support, and project management. He is actively seeking a new permanent position to further expand his skills and believes his education and experience would be an asset to the organization.Resume2
Resume2Gene Grove
Ìý
Gene Grove is seeking a challenging career in software development where he can utilize his analytical and technical skills. He has over 5 years of experience as a Software Quality Analyst and Business Analyst testing software releases and tracking defects. He is proficient in SQL, Microsoft Office, VB, Java, Eclipse, HTML, XML, X12/EDI, C#, and C++. Grove has a bachelor's degree in Management of Information Systems and International Business from Indiana University South Bend and holds SAP and security clearance certifications.Kevin Macaw's Awesomeness
Kevin Macaw's AwesomenessKevin Macaw
Ìý
Kevin Macaw is a management professional with over 10 years of experience in district management. He has strong leadership skills and the ability to recognize talent and train employees to the highest standards. He also has well-honed communication skills and is capable of building strong relationships. He offers a demonstrated record of improving business operations and profitability, even in a down economy.Ganesh EXPERIENCE RESUME
Ganesh EXPERIENCE RESUMEganesh Prasad
Ìý
Ganesh Prasad is seeking a position that offers professional growth utilizing his 1.5 years of experience as a Software Developer on IBM MAINFRAME technologies including COBOL, JCL, and DB2. He has hands-on experience in all stages of development including requirements, design, coding, support, and maintenance while working on team-oriented projects. His objective is to find a position that allows him to be resourceful, innovative, and flexible.Arvind CV's BDM
Arvind CV's BDMARVIND SHARMA
Ìý
The document provides a summary and background information for Arvind Sharma, who is seeking a new position in business development. It outlines his education in electronics and communications engineering, as well as past work experience including managing business development for a packaging company and providing technical support. The summary highlights Arvind's initiative, enthusiasm, networking and strategic thinking skills.Geno Simpson Resume
Geno Simpson ResumeGeno Simpson
Ìý
This document contains a resume for Geno Simpson. It summarizes his experience as a Learning and Development Consultant at Xerox HR Solutions since 2007, where he has managed teams of 5-135 employees and led training programs. Previously, he worked as a Training Supervisor at GC Services from 2003-2007, where he implemented training courses for new recruits and developed training materials. Geno Simpson has over 20 years of experience in call center operations, outsourcing, quality management, training, and people management.Ricardo Narvaez Vargas - Resume
Ricardo Narvaez Vargas - ResumeRicardo Narvaez
Ìý
Ricardo Narvaez Vargas is a highly motivated professional with over 20 years of experience in graphic design, IT support, customer service, and project management. He has strong leadership, communication, and problem-solving skills. His experience includes roles at Hewlett Packard, Intel, and as a private Portuguese teacher. He has a diploma in AutoCAD and technical certifications from Hewlett-Packard.S.DoddResume
S.DoddResumeDodd Steph
Ìý
Stephanie Dodd has over 6 years of experience in process management and customer service roles at H&R Block, where she currently works as a Knowledge and Process Management Specialist. She specializes in developing business processes, flow charts, and presentations. Previously she held roles as a Business Analyst, Financial Services Lead, and Associate Manager where she monitored performance, ensured adherence to policies, and led teams.Instructional Designer 
Instructional Designer Kshama Shah
Ìý
Comprehensive experience in designing and implementing targeted training practices for business clients. Proven understanding of how to translate client requirements into technical plans and storyboards. Background includes working with high-profile clients. McElroy Stephen v7
McElroy Stephen v7Stephen McElroy
Ìý
Richard S. McElroy is a technical support specialist with over 15 years of experience providing customer support for Nextech Systems' software solutions. He has strong problem-solving and customer service skills, and is able to de-escalate distressed clients and resolve unclear issues. McElroy has trained both new and tenured employees, and stays up-to-date on software modules through ongoing training. He fosters collaboration and open communication within support teams.WILLIAM W.Wagner resume R-3
WILLIAM W.Wagner resume R-3William Wagner
Ìý
The document provides a summary of William W. Wagner's professional experience and qualifications. He has over 18 years of experience in IT and customer service fields, including roles as a systems analyst, technical support specialist, employee manager, and project manager. Wagner has a variety of technical skills and certifications and is seeking new opportunities to utilize his management and problem-solving abilities.More Related Content
What's hot (20)
Moye_Monica_new cover letter
Moye_Monica_new cover letterMonica (Moye) Fleming
Ìý
Monica Moye is applying for a position listed on the company's website. She has experience leading customer service teams and delivering results. Her background shows success providing excellent customer service and technical support. She believes her project management, strategic planning, and leadership skills would allow her to maximize service levels for the organization.Wilkins Resume 012317 ONLINE
Wilkins Resume 012317 ONLINEJason Wilkins
Ìý
Jason Wilkins is seeking employment that utilizes his leadership skills and experience in technical communications. He has a diverse professional background including roles in cooking, call center supervision, content writing, and editing. He has strong skills in Microsoft Office, content management systems, HTML, CSS, and creating technical documentation, web content, and policy/procedure manuals. His experience includes roles as a technical writer, team lead, and quality assurance supervisor in industries such as financial services, contact centers, and content writing. He holds a BA in English Literature and a Technical Writing certificate.Resume_Rahul Mahant_Operations Specialist
Resume_Rahul Mahant_Operations SpecialistRahul Mahant
Ìý
Rahul Mahant is seeking an operations role where he can utilize over a year of experience in ad operations management. He has skills in inventory analysis, demand forecasting, yield management, and optimization. As a former Publisher Operations Specialist, his responsibilities included managing account setup on ad platforms, maintaining client communication, reporting analysis, and brand safety controls. He has knowledge of RTB, DSPs, ad networks, and ad serving platforms like DFP, AppNexus, and OpenX.Resume - PhoebeBird
Resume - PhoebeBirdPhoebe Bird
Ìý
Phoebe F. Bird is a reliable administrative professional with expertise in training delivery, administrative support, learning and development, customer service, collaboration, communications, and website development. She has experience developing and implementing transition programs, compiling progress reports, and ensuring projects are driven to completion. Bird also has experience improving productivity through training materials, troubleshooting end-user problems, redesigning websites, and implementing system upgrades. She is skilled in Microsoft Office, project management, Six Sigma, and speaks English and conversational Spanish.Joann Wasson Cover Letter 2-10-16
Joann Wasson Cover Letter 2-10-16Joann Wasson
Ìý
Joann Wasson is applying for a customer service position and has extensive experience managing large customer service operations. She gained valuable skills as a Quality Analyst, including developing strategies to address customer service issues. Wasson has in-depth knowledge of tools and procedures for managing call centers. She is able to quickly produce results in new environments using strong technical and communication skills. She is interested in discussing how she can use her background to help the organization succeed.Lyle Rushing resume
Lyle Rushing resume Lyle Rushing
Ìý
Lyle Rushing has over 30 years of experience in payroll and training at Paychex Inc. He has trained both internal and external audiences and has a proven track record of achieving results through people skills. Rushing has consistently received high performance reviews and promotions throughout his career at Paychex. He has received the company's highest honor, the STAR award, for his contributions to operations. Rushing facilitates both in-person and virtual trainings across a variety of payroll and business management topics.Ceridian experience
Ceridian experienceLee Castile
Ìý
The document outlines the experience and responsibilities of an individual working at Ceridian from 1993-1999 and 2006-2012 in Creve Coeur, Missouri. Over 12 years, their roles involved educating customers on payroll, benefits, and time and attendance software, assisting with onboarding new clients and improving procedures, troubleshooting software issues, updating knowledge bases, handling multiple tasks concurrently, and testing systems prior to upgrades to enhance customer experience.Cover_Letter_02-2016
Cover_Letter_02-2016Jim Wilkerson
Ìý
The letter expresses interest in an open position and provides details of the candidate's background and qualifications. The candidate has over 30 years of experience in technical support, including roles at NetApp where he has progressed to Senior Technical Support Engineer. He holds a Master's degree in Information Technology with an emphasis on Project Management. The candidate is interested in an interview to further discuss how he can contribute to the company.Maria Susan Bartolone resume
Maria Susan Bartolone resumeSusan Bartolone
Ìý
Maria Assunta Bartolone has over 20 years of experience as an Operations Supervisor, most recently at BCD Travel in Weehawken, NJ. She has a proven track record of successfully managing teams, implementing new systems, ensuring high levels of customer service and compliance, and increasing revenue and profitability. Her skills include proficiency in travel systems, business development, client relationships, and languages including Italian and Spanish.new cv- sanya noor
new cv- sanya noorsanya noor
Ìý
Sanya Noor is seeking a middle management position that allows her to use her technical, operational, and administrative skills. She has over 5 years of experience in marketing and human resources. Most recently, she worked as a Marketing Executive at Focus Softnet Pvt. Ltd. where she maintained leads and liaised with PR agencies. Previously, she had interned at Satyam Venture Engineering Services Pvt. Ltd. where she was involved in recruitment, selection, and HR activities. Sanya holds an MBA in HR and Marketing and a B.A. in Computer Science.Cvrltr-pdf
Cvrltr-pdfRichard Dearman
Ìý
Brian Dearman is applying for a permanent position and has enclosed his resume. He has experience in various IT roles including network administration, hardware and software support, and project management. He is actively seeking a new permanent position to further expand his skills and believes his education and experience would be an asset to the organization.Resume2
Resume2Gene Grove
Ìý
Gene Grove is seeking a challenging career in software development where he can utilize his analytical and technical skills. He has over 5 years of experience as a Software Quality Analyst and Business Analyst testing software releases and tracking defects. He is proficient in SQL, Microsoft Office, VB, Java, Eclipse, HTML, XML, X12/EDI, C#, and C++. Grove has a bachelor's degree in Management of Information Systems and International Business from Indiana University South Bend and holds SAP and security clearance certifications.Kevin Macaw's Awesomeness
Kevin Macaw's AwesomenessKevin Macaw
Ìý
Kevin Macaw is a management professional with over 10 years of experience in district management. He has strong leadership skills and the ability to recognize talent and train employees to the highest standards. He also has well-honed communication skills and is capable of building strong relationships. He offers a demonstrated record of improving business operations and profitability, even in a down economy.Ganesh EXPERIENCE RESUME
Ganesh EXPERIENCE RESUMEganesh Prasad
Ìý
Ganesh Prasad is seeking a position that offers professional growth utilizing his 1.5 years of experience as a Software Developer on IBM MAINFRAME technologies including COBOL, JCL, and DB2. He has hands-on experience in all stages of development including requirements, design, coding, support, and maintenance while working on team-oriented projects. His objective is to find a position that allows him to be resourceful, innovative, and flexible.Arvind CV's BDM
Arvind CV's BDMARVIND SHARMA
Ìý
The document provides a summary and background information for Arvind Sharma, who is seeking a new position in business development. It outlines his education in electronics and communications engineering, as well as past work experience including managing business development for a packaging company and providing technical support. The summary highlights Arvind's initiative, enthusiasm, networking and strategic thinking skills.Geno Simpson Resume
Geno Simpson ResumeGeno Simpson
Ìý
This document contains a resume for Geno Simpson. It summarizes his experience as a Learning and Development Consultant at Xerox HR Solutions since 2007, where he has managed teams of 5-135 employees and led training programs. Previously, he worked as a Training Supervisor at GC Services from 2003-2007, where he implemented training courses for new recruits and developed training materials. Geno Simpson has over 20 years of experience in call center operations, outsourcing, quality management, training, and people management.Ricardo Narvaez Vargas - Resume
Ricardo Narvaez Vargas - ResumeRicardo Narvaez
Ìý
Ricardo Narvaez Vargas is a highly motivated professional with over 20 years of experience in graphic design, IT support, customer service, and project management. He has strong leadership, communication, and problem-solving skills. His experience includes roles at Hewlett Packard, Intel, and as a private Portuguese teacher. He has a diploma in AutoCAD and technical certifications from Hewlett-Packard.S.DoddResume
S.DoddResumeDodd Steph
Ìý
Stephanie Dodd has over 6 years of experience in process management and customer service roles at H&R Block, where she currently works as a Knowledge and Process Management Specialist. She specializes in developing business processes, flow charts, and presentations. Previously she held roles as a Business Analyst, Financial Services Lead, and Associate Manager where she monitored performance, ensured adherence to policies, and led teams.Instructional Designer
Instructional Designer Kshama Shah
Ìý
Comprehensive experience in designing and implementing targeted training practices for business clients. Proven understanding of how to translate client requirements into technical plans and storyboards. Background includes working with high-profile clients. Similar to Correctres2015 (20)
McElroy Stephen v7
McElroy Stephen v7Stephen McElroy
Ìý
Richard S. McElroy is a technical support specialist with over 15 years of experience providing customer support for Nextech Systems' software solutions. He has strong problem-solving and customer service skills, and is able to de-escalate distressed clients and resolve unclear issues. McElroy has trained both new and tenured employees, and stays up-to-date on software modules through ongoing training. He fosters collaboration and open communication within support teams.WILLIAM W.Wagner resume R-3
WILLIAM W.Wagner resume R-3William Wagner
Ìý
The document provides a summary of William W. Wagner's professional experience and qualifications. He has over 18 years of experience in IT and customer service fields, including roles as a systems analyst, technical support specialist, employee manager, and project manager. Wagner has a variety of technical skills and certifications and is seeking new opportunities to utilize his management and problem-solving abilities.Chuck's New Resume
Chuck's New ResumeCharles Thawley
Ìý
Charles Thawley is seeking a skilled operations manager position with experience managing networks and multiple levels of wireless support and customer service. He has over 10 years of experience in technical support roles, operations management, and team leadership. Most recently, he worked as a technical support engineer for a solar monitoring company where he provided troubleshooting, installations, and oversaw the US market support role.Sales training coordinator
Sales training coordinatorJoshann Samuel
Ìý
Joshann Samuel is seeking a position that utilizes their 20+ years of experience in customer service, project management, and operations leadership. They have a proven track record of effectively managing teams, solving complex problems, and improving processes across various industries including hospitality, transportation, construction, and technology. Joshann Samuel has extensive skills in people management, communication, budgeting, and using software such as Microsoft Office, SQL, and Citrix.Chris_Resume
Chris_ResumeChristopher De la Cruz
Ìý
Christopher Co De La Cruz is a Filipino professional seeking a challenging position utilizing 18 years of experience in marketing, sales, customer service, IT, projects and business management. He has extensive experience in systems support, customer service, operations management and sales/marketing roles for companies in Singapore and the Philippines. His qualifications include a Bachelor's degree in Business Administration and skills in various operating systems, contact center tools, batch processing systems and Microsoft Office applications.Job Postings
Job Postingsguest8b2582
Ìý
The Managed Services Account Manager will develop and refine the company’s strategy and vision for its managed services offering and work with a support team to implement and operate a managed services function providing services to clients. Success will be measured by customer satisfaction, profitability, and business goals.Job Postings
Job PostingsOtown_regional
Ìý
The Managed Services Account Manager will develop and refine the company’s strategy and vision for its managed services offering and work with a support team to implement and operate a managed services function providing services to clients. Success will be measured by customer satisfaction, profitability, and business goals.IT new resume
IT new resumeVictor Womack fitnessvic.womack@gmail.com
Ìý
Technology professional, ambition leader, influencer, self starter who's always the first one to come and the last one to leave commitment!Khair Cv 2016
Khair Cv 2016khair azeem
Ìý
The document is a curriculum vitae that outlines Khair Azeem's vision, skills, experience, education, and languages. It highlights his strong communication, planning, and problem solving skills as well as experience in customer service, data entry, technical help desk, and receptionist roles. He has worked for companies like Vodafone Qatar, Al Badar Electronics, RGI S.P.A, and Toyota Motors. His education includes diplomas in information systems management and software engineering from Aptech Qatar as well as a CCNA certification. He is fluent in English and speaks Italian, Arabic, and Urdu.James_P_Resume_updated_2_4_16
James_P_Resume_updated_2_4_16James Powell
Ìý
James Powell is seeking a full-time management position. He has experience managing operations and teams in various industries including retail, IT support, and construction. Powell has a bachelor's degree in computer information technology and minors in business informatics and sociology. He also has military experience in the US Army where he received technical and leadership training.Abhay Resume (1)
Abhay Resume (1)Abhay Kumar Mishra
Ìý
Abhay Kumar has over 11 years of experience in operations management, client servicing, quality assurance, and team management. He currently works in Convergys as an Employee Engagement administrator where he handles administrative tasks, billing, client and vendor management, employee events, and ensuring compliance through audits. Previously, he worked at HCL Technologies and Wipro BPO in customer support roles. He is proficient in managing teams, customer relationships, and crisis situations.Shantria Williams Resume-2
Shantria Williams Resume-2Shantria Williams
Ìý
Shantria Williams is an experienced administrative assistant and office manager seeking a new position. She has over 15 years of experience in various administrative roles including accounting assistant, administrative assistant, office manager, customer service representative, and sales representative. Her qualifications include strong communication, organizational, and leadership skills as well as experience with staffing, recruiting, payroll, accounting, and office management. She is proficient in Microsoft Office applications and various other software programs.Training
TrainingNicole Mears
Ìý
Nicole Mears is a skilled customer service representative and trainer with over 10 years of experience. She has a proven track record of effectively training over 800 employees on new products and procedures. Mears is adept at multi-tasking, working under pressure to meet deadlines, and ensuring high customer satisfaction. She has been promoted several times due to her strong leadership, training, and customer service skills.Monique Resume_8_15-3
Monique Resume_8_15-3Monique Henderson
Ìý
Monique L. Henderson seeks a supervisory position where she can utilize her organizational, personal, and technical skills. She has over 10 years of experience at Greatcall, starting as a Technical Support Representative and advancing to Senior Quality Assurance Analyst. In her current role, she performs audits, makes recommendations to improve processes and procedures, and provides coaching to agents. She has a diploma in Audio Recording and an AA degree in Business Administration.Esol Company Profile
Esol Company Profilerandysingh
Ìý
E-Solutions, Inc. is a technology consulting firm that provides services such as direct hires, retained search, contract consultants, and full temporary staffing programs. It has a large pool of technology experts across various skills. The company aims to create virtual teams, improve social status and work culture for employees, and be an employee-driven organization through equal opportunity and empowerment.Deann Souza Resume
Deann Souza ResumeDeann Souza
Ìý
This document contains the resume of Deann Souza, who has over 10 years of experience in corporate IT management, technical training, and computer repair. Their experience includes managing teams, developing training programs, delivering technical solutions, and maintaining client relationships. Currently, they work as a Corporate IT Manager and Technical Trainer at DecisionOne, where they are responsible for defining projects, analyzing problems, and managing customer partnerships. Previously, they held leadership roles at Best Buy and DecisionOne, where they achieved top performance metrics and led successful teams.Resume IT May 2015
Resume IT May 2015Chris Perkins
Ìý
This document summarizes the qualifications of Christopher A. Perkins. He received a BSSE in Software Engineering from the University of Phoenix in January 2015 and has experience in object-oriented programming, developing and testing code, and administering systems and networks. His work experience includes positions as a Lead Retail Consultant and Store Manager at Sprint from June 2014 to present and as a Lead Sales Specialist at Best Buy from June 2011 to May 2014. He also served in the U.S. Air Force National Guard as a Personnelist from April 2010 to April 2012.Alok - Jan 16
Alok - Jan 16Alok Bajaj
Ìý
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.Chandan_resume updated
Chandan_resume updatedChandan Dass
Ìý
Chandan Dass has over 9 years of experience in operations, team management, training, client relationships, and vendor management. He currently works as a senior corporate process and sales trainer at Iyogi Technical Services, where he handles training programs, conducts needs assessments, and helps develop training content. Previously he has held roles as a technical floor lead and senior technical specialist. He has a bachelor's degree and certifications in Microsoft and Apple technologies.The world and its jobs project
The world and its jobs projectPaige Hill
Ìý
The document provides information on several different career opportunities in Buffalo, NY. It describes 7 jobs including project manager, IT project manager, social media coordinator, marketing and development manager, digital marketing manager, IT database administrator, and IT security analyst. For each role, it lists the soft skills and technical skills required as well as salary information. The jobs cover a range of industries from technology and consulting to non-profit. Salaries listed range from $15/hour for an entry-level part-time social media role to over $80,000 for more senior IT roles.Correctres2015
- 1. SUMMARY OF QUALIFICATIONS  Accompl ished Professional with over 20 successful years of combined experi ence i n Assistant Management, Customer Support , Training and Team Rel ations.  Extensi ve experience working wi th teams comprised from various socioeconomic and cul tural backgrounds, directing all aspectsof detailed programs and support.  Articulateand effective communicator,trainer and instructor;designingand carryingoutcompany programs that meet and/or exceed specific organizational needs. CORE COMPETENCIES  Customer Servi ce and Support  Bi l ling  Onl i ne, Phone and Internet Technical Support  Gami ng Support  Data Entry  HR Support  Ski l led in following software: Mi crosoft Office Suite, i ncluding excell and powerpoint, Oracle, Peoplesoft, CAPPS, AccessHR EXPERIENCE Northgate Arinso – HR Specialist01/20/2014 –07/14/2014  Provided Human Resources services to the Health and Human Services Commission for the state of Texas. Provided payroll,timeand leave, talent recruitment, benefits, performance management, job requisitionsand audits,trainingand learningvia phonefor State of Texas management, employees and former employees. Also helped applicants apply to the HHSC job portal and provided status updates on job postings and applicantstatus. Harte Hanks – Off Site Vendors for FedEx 04/13-11/13  Phone training for FedEx clients that included software, hardware, online ,networking and tech support. We would scheduleappointments for trainings and followup atthe appointed time for the actual trainings. Skills includingtechnical knowledgeof our products,call control and the ability to manage and schedule a full work load,as well as beingableto train customers with patience and care who may not be tech savvy. Blizzard Entertainment - Game Master 05/2007 – 08/2011  Onlinecustomer serviceand technical supportfor customers whilein the game clientor via email.Responsibilities includingbilling,technical,and general customer service. QA tested unreleased Blizzard games and expansions.Took inbound help requests via internet, email,or phone for gaming customer HOLLYROSUMNY 2001YauponTrailRoundRock,Texas78664512-750-5489512-388-1849lasevenL7@gmail.com
- 2. serviceissues,billingissues,or technical support. Worked on special projects to increase productivity of Game Masters.Apprenticed under Management in preparation for management skills and promotions.Worked on Team Buildingprojects to promote team functionality and improved interactions.Pointagent for a team of 12 under a manager. Answered questions,assisted with customer escalations,madejudgment calls and handled coaching. Managed most team issues and assessed and escalated situations outsideof my realm of authority to the manager. EDUCATION Richland Community College  1998-1999  MarineBiology- Major Changed Austin Community College  CurrentlyAttending 2012-2013  Echo cardiology –seeking associates degree  Anthropology – seeking master’s degree after associate’s degree in Echo cardiology