CRM Resume ~ 2012 Byron Long
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Byron Long is seeking a position providing exceptional e-commerce customer service and creative community management. He has over 10 years of experience in customer service, event planning, public relations, and marketing roles for companies such as Gilt Groupe, The Grace List, NBC, and Campfire Marketing Agency. His skills include proficiency with Microsoft Office, Adobe, Shopify, CRM platforms, and media/marketing research tools.
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This document provides a summary of Jeff Hindle's experience as an interactive project manager and producer. He has over 20 years of experience managing projects that produce digital media, websites, mobile apps, and videos. His most recent role was as a senior project manager at Smith Agency, where he led teams to produce marketing campaigns and digital experiences for major brands. He has a proven track record of delivering projects on time and on budget.CRM Resume ~ 2012 Byron Long
- 1. Byron Long Brooklyn, NY Phone: 512-413-0331 E-Mail: hirebyronrlong@yahoo.com Objective To provide exceptional e-commerce customer service and creative community managementthatdevelops and expandsbrand evolution, community/social presence, and bottom line succes. Experience Gilt Groupe (Jetsetter, Gilt City, Gilt Taste) August 2009- September 2011 New York, NY Senior Member Support AssociateResolved members inquires for all nine properties & mobile products concerning style direction, promotions, financial transactions, & site navigation Project Assistant to Manager of Training and Development planned, organized and managed resources for successful completion of Customer First Training for 500+ Gilt employees Assisted management in resolving escalated customer issues,testing CRM platforms & social media monitoring tools, while providinginstructive feedback to team members concerning service levels, metrics, and KPIs Identified operational, technical and design issues on all online & mobile products then translated data into actionable recommendations for senior management to streamline operations and new feature design The Grace List March 2009 October 2009 New York, NY Event Curator/Public Relations Director Secured national & local media coverage for upscale event-based social networking group for singles while managing social media efforts resulting in member acquisition and retention Acquired and negotiated sponsorships/branding opportunities with alcohol distributors, restaurant groups, TV, while scouting venues for multiple events with 50+ attendees NBC/Mark Burnett Productions/Reilly Worldwide September 2008 - October 2008 New York, NY The Celebrity Apprentice 2Consultant for task producers on design, managerial, sales & marketing tasks CampfireMarketing Agency June 2007 May 2008 New York, NY Office Manager Managed phones, staff travel, IT, intern team, office finances, and external vendor accounts Sales Assistant Assisted Account Director & Sales team with potential client analysis and proposals; Supported production staff by researching & presenting creative treatments for clients University of Texas at Austin March 2006 November 2006 Austin, TX Marketing Assistant Developed $175K+ comprehensive budget for all Continuing Education division programs in conjunction with division dean and program directors;Purchased and executedintegrated media campaigns Education University of Texas at Austin May 2006 B.S., Corporate Communication, McCombs School of Business- Business Foundations Program, Spanish Concentration
- 2. Skills Mac/PC, Microsoft Office Suite, Adobe Photoshop, Adobe Online Marketing Suite, Shopify, Shipedge,Citrix, JIRA, Salesforce, LexisNexis, Factiva, Cision Point MediaSource, ACT, CPM/CPC 2