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Byron Long
1859 Fulton Street, San Francisco, CA 94117  Phone: 512-413-0331  E-Mail: hirebyronrlong@gmail.com

Objective
Toprovideexceptionalclientservicesandcreativecommunitymanagementthatdevelopsandexpandsbrandevolution,diverse
socialpresence,andbottomlinesuccess.

Experience
Nordstrom,Inc.                                                  November2012Current                   SanFrancisco,CA
 ClientRelationsmanagebookofclientsandtailoradviceconcerningstyledirection,productlifestyle&currentcompany
    incentivesinMensFurnishingsDepartmentforoneofthenationsleadingfashionspecialtyretailers
 SalesAssociateConsistentlymeetandexceeddailysalesgoals;continuoustopfivesalespersonindepartment

FocusPointeGlobal                                                October2012Current                 SanFrancisco,CA
 ClientServiceRepresentativeActashosttoclientsandassistthemwiththeirmarketresearchprojects&respondents

GiltGroupe(Jetsetter,GiltCity,GiltTaste)                     August2009September2011            NewYork,NY
 SeniorMemberSupportAssociateResolvedmembersinquiresforallnineonlineproperties&mobileproductsconcerningstyle
    direction,promotions,financialtransactions,&websitenavigation
 ProjectAssistanttoManagerofTrainingandDevelopmentplanned,organizedandmanagedresourcesforsuccessfulcompletion
   ofCustomerFirstTrainingfor500+Giltemployees
 Assistedmanagementinresolvingescalatedcustomerissues,testingCRMplatforms&socialmediamonitoringtools,while
    providingfeedbacktoteammembersconcerningservicelevels,metrics,andKPIs
 Identifiedoperational,technicalanddesignissuesonallonline&mobileproductsthentranslateddataintoactionable
   recommendationsforseniormanagementtostreamlineoperationsandnewfeaturedesign

TheGraceList                                                     March2009October2009               NewYork,NY
 EventCurator/PublicRelationsDirectorSecurednational&localmediacoverageforupscaleeventbasedsocialnetworking
    singlesgroupwhilemanagingsocialmediaeffortsdirectedtowardmemberacquisitionandretention
 Acquiredandnegotiatedsponsorships/brandingopportunitieswithbeveragedistributors,restaurantgroups,andTVwhile
   scoutingvenuesformultipleeventswith50+attendees

NBC/MarkBurnettProductions/ReillyWorldwide                      September2008October2008            NewYork,NY
 TheCelebrityApprentice2Consultantfortaskproducersondesign,managerial,sales&marketing

CampfireMarketingAgency                                         June2007May2008                   NewYork,NY
 OfficeManagerManagedphones,stafftravel,IT,internteam,officefinances,andexternalvendoraccounts
 SalesAssistantAssistedAccountDirector&Salesteamwithclientanalysisandproposals;Supportedproductionstaffby
   researching&presentingcreativetreatmentsforclients

Education
UniversityofTexasatAustin                                      May2006
B.S.,CorporateCommunication,McCombsSchoolofBusinessBusinessFoundationsProgram,SpanishConcentration

Skills
Mac/PC,MicrosoftOfficeSuite,Salesforce,AdobePhotoshop,AdobeOnlineMarketingSuite,Shopify,Shipedge,Citrix,JIRA,
LexisNexis,Factiva,CisionPointMediaSource,CPM/CPC,ISISPOS,ConstantContact,GenbookOnlineScheduling

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CRM Resume 2013 Byron Long

  • 1. Byron Long 1859 Fulton Street, San Francisco, CA 94117 Phone: 512-413-0331 E-Mail: hirebyronrlong@gmail.com Objective Toprovideexceptionalclientservicesandcreativecommunitymanagementthatdevelopsandexpandsbrandevolution,diverse socialpresence,andbottomlinesuccess. Experience Nordstrom,Inc. November2012Current SanFrancisco,CA ClientRelationsmanagebookofclientsandtailoradviceconcerningstyledirection,productlifestyle&currentcompany incentivesinMensFurnishingsDepartmentforoneofthenationsleadingfashionspecialtyretailers SalesAssociateConsistentlymeetandexceeddailysalesgoals;continuoustopfivesalespersonindepartment FocusPointeGlobal October2012Current SanFrancisco,CA ClientServiceRepresentativeActashosttoclientsandassistthemwiththeirmarketresearchprojects&respondents GiltGroupe(Jetsetter,GiltCity,GiltTaste) August2009September2011 NewYork,NY SeniorMemberSupportAssociateResolvedmembersinquiresforallnineonlineproperties&mobileproductsconcerningstyle direction,promotions,financialtransactions,&websitenavigation ProjectAssistanttoManagerofTrainingandDevelopmentplanned,organizedandmanagedresourcesforsuccessfulcompletion ofCustomerFirstTrainingfor500+Giltemployees Assistedmanagementinresolvingescalatedcustomerissues,testingCRMplatforms&socialmediamonitoringtools,while providingfeedbacktoteammembersconcerningservicelevels,metrics,andKPIs Identifiedoperational,technicalanddesignissuesonallonline&mobileproductsthentranslateddataintoactionable recommendationsforseniormanagementtostreamlineoperationsandnewfeaturedesign TheGraceList March2009October2009 NewYork,NY EventCurator/PublicRelationsDirectorSecurednational&localmediacoverageforupscaleeventbasedsocialnetworking singlesgroupwhilemanagingsocialmediaeffortsdirectedtowardmemberacquisitionandretention Acquiredandnegotiatedsponsorships/brandingopportunitieswithbeveragedistributors,restaurantgroups,andTVwhile scoutingvenuesformultipleeventswith50+attendees NBC/MarkBurnettProductions/ReillyWorldwide September2008October2008 NewYork,NY TheCelebrityApprentice2Consultantfortaskproducersondesign,managerial,sales&marketing CampfireMarketingAgency June2007May2008 NewYork,NY OfficeManagerManagedphones,stafftravel,IT,internteam,officefinances,andexternalvendoraccounts SalesAssistantAssistedAccountDirector&Salesteamwithclientanalysisandproposals;Supportedproductionstaffby researching&presentingcreativetreatmentsforclients Education UniversityofTexasatAustin May2006 B.S.,CorporateCommunication,McCombsSchoolofBusinessBusinessFoundationsProgram,SpanishConcentration Skills Mac/PC,MicrosoftOfficeSuite,Salesforce,AdobePhotoshop,AdobeOnlineMarketingSuite,Shopify,Shipedge,Citrix,JIRA, LexisNexis,Factiva,CisionPointMediaSource,CPM/CPC,ISISPOS,ConstantContact,GenbookOnlineScheduling