Cs ppt
- 1. Customer service Training Presented By:-Dejene Asrat May 18,2021
- 2. 1.Customer service introduction 2. Cricitical skill needed for customer service professional. 3.Developing the communication techniques 4.Adapting tones across various channels/phone,email/- 5.Building customer-first company culture 5.On boarding new customer service employees
- 3. Customer service is every interaction done between you and your customer before, during or after purchasing your service/goods. .as a business you will have completion .Great customer service is one of the best way to win by making your existing customers happy and attract new more.
- 4. There are many reasons why customers leaves you, but there is a simple reason why customer would stay and that reason is great service. When customers are threatened well they became comfortable to purchasing again.
- 5. Below, we have come up with 6 main reasons why customer service is important -customer loyalty -amount of money a customer spend with you -Frequency -Positive words with you -Over all business reputation -Number of repeat customer
- 6. 1.Active listening - Concentrate and keep your ears open to your customer -At this stage you want to understand what customers really needs by being good listener. 2.Acting fast -Quick and straight forward solution
- 7. 3.Being patience - Taking their feed back as appreciation -Customers are not always right but always win -Dont argue with them 4.Exceeding expectation - The best service has to exceed the expectation of your customer 5.Being consistent - Do it on regular basis
- 8. There are 5 critical skills we want to train our employees 1.Empathy/to listen well/ 2.Responsibility /to act fast/ 3.patience/to be polite/ 4.Enthusiasm/to exceed expectation/ 5. Resilience /to achieve consistency/
- 9. You have to equip with essential skills Email Live chat Social media phone
- 10. .Involve everyone in your Company customer experience training Let employees talk to your customer occasionally
- 11. 1.Forming:-teaching new hire how to serve 2.Storming:-when the hire learn from the experienced one 3.Norming:-The hire should have been familiar with some basic things 4.Performing:-perform with the given standard
- 12. In general I want to explain in my presentation Introductory part of customer service Cricitical skill needed for customer service professional. Developing the communication techniques Adapting tones across various channels/phone,email/- Building customer-first company culture On boarding new customer service employees
- 13. Thank you