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Susana V. Lomeli has over 10 years of experience in customer service, food service, sales, and custodial duties. She has strong skills in cash handling, data entry, telephone order entry, outbound calling, and maintaining excellent customer service. Her professional experience includes greeting customers, answering questions, processing orders, resolving customer issues, stocking supplies, and performing basic cleaning and maintenance tasks. She is proficient in Microsoft Office applications and is looking to apply her skills and commitment to customer satisfaction at a new establishment.
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Curso Facebook Avanzado - Webinar SemrushUnai Benito
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Curso medio - avanzado de Facebook impartido en un webinar para SemRush.
CAMBIO DE MODELO
ALCANCE ORGNICO: El negocio de Facebook son los anuncios Cada vez se tender叩 a menos difusi坦n org叩nica y m叩s de pago
VENDER POR INTERNET
Conciencia. Saber que existe - Conocido
Consideraci坦n. Ser un posible candidato - Amigo
Compra. Realizar la conversi坦n - Cliente
Fidelizaci坦n. Cliente recurrente
Prescripci坦n. Evangelizador de tu marca - Fan
Cada paso tendr叩 unas estrategias y unos objetivos
POSIBLES OBJETIVOS
Objetivos en el corto-medio plazo:
Creaci坦n de comunidad. Encontrar a las personas que se sienten identi鍖cadas con la marca.
Mejorar la comunicaci坦n. Crear un canal en las redes sociales que hable y escuche a su comunidad.
Branding. Trabajar en el proceso de construcci坦n de marca apoy叩ndonos en el entorno digital.
Gesti坦n de la reputaci坦n online. Prevenir y atajar problemas de reputaci坦n.
Notoriedad.Aumentar la presencia de la marca en el entorno digital. Aumentar el n炭mero de visitas a la web.
Prescripci坦n. Favorecer las recomendaciones.
Objetivos en el largo plazo:
Fidelizaci坦n de los usuarios.
Captaci坦n de nuevos usuarios, gracias al branding, la notoriedad, las prescripciones...
Mejorar el servicio prestado, con las ideas, propuestas y quejas recogidas en las redes sociales.
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- 1. SUSANA V. LOMELI 853 S Myrtle Avenue Yuma, AZ 85364 (602) 283-6010 esvielle@gmail.com PROFILE-Hard-working, committedcustomerserviceprofessionalwith varied experiencein food service, sales, andcustodial duties. Knowledgeable in all aspects of customerservice from food preparation and sanitation to cash handlingandpromotions. Takes pride in listening carefully to the customerto best determineneeds andfollowing through to ensuresatisfaction. PROFESSIONAL HIGHLIGHTS Food service/production, sales, and collections Data entry Cash handlingskills Telephoneorder entry Outbound calling PC literate acquaintedwith MOS Word, PowerPoint, Excel, internet andemail usage Alphabetic& Numerical filing Words Per Minute 40 Excellent customerservice PROFESSIONAL EXPERIENCE Customer Service Greeted customers enteringestablishments. Answeredcustomers'questions, andprovide information on procedures or policies. Requested andrecorded customerorders in person andthrough the drive through, and computed bills. Computed charges for merchandiseorservices andreceived payments by cash orcredit card. Prepared merchandisefordisplayand arrangedshelves. Bagged purchases fortransport to vehicles. Resolved challengingcustomersituations in a friendly and professionalmanner. Issuedreceipts, refunds, credits, or changedue to customers. Assistedcustomers by providing information andresolving their complaints. Establishedor identified prices of goods, services or admission, andtabulatedbills using cash register. Answeredincomingphonecalls andprovided information about the store. Opened andclosed cash registers, counting moneyandbalancingcash drawers. Establishment Maintenance Performedbasic custodial services in customerdining rooms andrestrooms. Selected the mostsuitable cleaning materials for different types of flooring andsurfaces. Followed procedures for the use of chemicalcleaners andpowerequipment, in order to prevent damageto floors and fixtures. Notified managers concerningtheneedfor majorrepairs. Replenishedsupplies, such as napkins, condiments, andbathroom items. Kept storage areas andcarts well-stocked, clean, andtidy. WORK HISTORY Assistant Wingate Yuma AZ 2015-2016 DOC Blood Systems Tempe AZ. 2014
- 2. SUSANA V. LOMELI 853 S Myrtle Avenue Yuma, AZ 85364 (602) 283-6010 esvielle@gmail.com Cashier/CSR Golden Corral Yuma AZ. 2012- 2013 Crew Member Donut Corral Foothills AZ. 2011-2012 Cashier Sombrero Yuma AZ. 2010-2011