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- 1. ______________________________________________________________________________ . I am a highly motivated and personable team player, with experience in all phases of the restaurant and food service industry. I am flexible, versatile, hard-working and focused on providing an excellent customer experience. _______________________________________________________________________________________ SKILLS: ___________________________________________________ EXPERIENCE: 01-15-2013-Present Waffle House 730 N. Main St. Shelbyville, TN. 37160 931-684-4950 Salesperson/Server/Trainer •Delivered exceptional service by greeting and serving customers in a timely, friendly manner. •Appropriately suggested additional items to customers to increase restaurant sales. •Promptly served all food courses and alcoholic beverages to guests. •Regularly checked on guests to ensure satisfaction with each food course and beverages. •Assisted guests with making menu choices in an informative and helpful fashion. Excellent customer service skills, direct interaction with customer's in person and when taking phone orders. •Training new servers according to the Waffle House standards and helping them achieve customer service excellence through practice and training. •Also provide continuing support after training is completed. •Highly responsible and reliable •Excellent phone skills. •Point of Sale (POS) system operation •Works well under pressure •Exceptional interpersonal skills •Upbeat, outgoing, and positive •Food safety understanding •Reliable and punctual •Cash handling •Reliable team worker •Neat, clean, and professional appearance •Delivers exceptional customer service •Restaurant management. _______________________________________________________________________________________ ACCOMPLISHMENTS •Recognized by management for going above and beyond normal job functions. SABRINA A. CROWDER 724 Maplewood Ave. Tullahoma, TN. 37388 931-492-0139 Sthrncomfort_2008@yahoo.com
- 2. 09-15-2012 - 01-13-2013 Hardee's 310 Madison Street. Shelbyville, TN. 37160 931-684-8339 Opening Shift Leader •Answered questions about menu selections and made recommendations when requested. •Managed closing duties, including restocking items and reconciliation of the cash drawer. •Skillfully anticipated and addressed guests' service needs. •Consistently adhered to quality expectations and standards. •Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. •Checked in deliveries and signed off on products received. •Responsible for opening the store, getting all foods ready for the morning shift. •Counting monies for the opening registers. •Cooking breakfast foods, filling customer orders, excellent customer service skills, and basic accounting skills for balancing shift registers. 5-14-2012 - 08-01-2012 Staffing Solutions (Century Mold Shelbyville) 204 2nd N Ave Ste 120. Lewisburg, TN. 931-270-7020 •Responsible for producing, inspecting, and packing parts to customer's specification. •Foaming parts when needed, quality sorting. 01-13-2012 - 05-08-2012 Ranstad (Calsonic Lewisburg) Injection molding department 131 •Responsible for inspecting auto parts, assembling auto parts according to Nissan standards. 04-2007 - 01-06-2012 Quizno's Subs (Closed) 601 N Main Street. Suit B. Shelbyville TN. 37160 •Responsible for opening, and closing the store. •Food Preparation. •Customer service. •Making and delivering Food to customer's specification. •Taking catering orders over the phone, and suggestive selling to increase orders to meet customer satisfaction. 10-2005 – 01-2006 Walking Horse Café (Closed) East Depot Street Shelbyville, TN. 37160 •Responsible for daily operations of a small restaurant including payroll. •Scheduling, ordering, daily cash reports, and all phases of customer service 01-2005- 08-2005 DQ Grill and Chill 2910 S Rutherford Blvd Murfreesboro, TN. 615-217-4099 Manager •Customer service •Opening and closing the restaurant. •All phases of customer service, ordering, maintaining health codes, scheduling and training of employees. •Computer skills used in many phases of management.
- 3. 12/2003 - 1/2005 Wal_Mart 1880 N Main Street Shelbyville, TN. 37160 931-685-0499 Brian Bannister-Manager •Responsible for open and close deli, scheduling to cover department hours of operation, responsible for all health code compliance (logs, cleanliness ETC). •Computer Skills using both a hand-held Telxon *Smart System, and desktop version of the Smart System. •Day to day management duties to ensure that the deli is fully stocked, and staffed. •Customer service including customer opportunities, inventory control, scheduling of associates. •Organization and training of new deli associates to ensure that they can perform their duties in a way that benefits both the company and the associate with reaching their goals within the company. 04-2002 – 12-2003 Wal*Mart 1880 N Main Streeet. Shelbyville, TN. 37160 Cake Decorator •Retail Cake Decorator Taking orders from Customers both over the phone, and in person. •Custom decorating cakes and cookies to customer specifications. •Also custom decorating to fill case for walk-up customers to choose from. 06-2001 – 04-2002 Travel Centers of America Franklin, TN Goods/Services/People. •Lead Waitress (Nights). •Customer Service, •Doing side work, getting ready for next day’s shift, keeping track of orders, •Cashier (balancing till at end of shift). 04-1997 – 03-2000 Rainbows End Kennels and Boarding Molino, Florida Administrative and Support Services Owner/Operator •Owned and Operated a home based kennel and boarding facility. •Record keeping, organization of kennel for dogs and horses. •Bred and raised several types of dogs. •Boarded horses for customers. 06-1990 - 04-1996 Warrington Taxi Pensacola, Florida Goods/Services/People Dispatcher/Driver •Organizing drivers to cover trips. •Balancing daily shift trip sheets. (Both personal and company). •Answering phones. •Picking up and delivering customers to desired destination. ______________________________________________________________________________________ EDUCATION 01-2001 Tennessee Tech US-Tn-Shelbyville
- 4. Vocational •Learned to drive 18 wheeler truck, and attained Class A CDL w/ •HazMat endorsement •License current till 2010. 05-/1984 Pensacola Christian High School US-Florida-Pensacola High School or equivalent ____________________________________________________________________________ COMMUNITY SERVICE AND AFFILIATIONS: •Bedford County Humane Association Volunteer •Bedford County Animal Control Volunteer •Middle Tn Spay Neuter Clinic Volunteer •Shelbyville Bedford County Humane Association Volunteer/Shelter Manager •Gentle Giants New Jersey 12-2010-2013 •Volunteer and Foster Parent •Shelbyville Central Quarterback Club (06-2010- 07-2014) •Community Quarterback Club Member (07-2002 - 04-2010) •Community Quarterback Board Member -Secretary (2005) ___________________________________________________ LANGUAGES: English Fluent - Full Knowledge ___________________________________________________ REFERENCES: Reference Name: Sherri Potts Company: Tans by Sherri Business Address: 110 Walnut Grove Road. Unionville, TN. 37180 Phone: 931-575-9706 Reference Name: Barbara Hearn Company: Quizno's Manager Business Address: 601 N. Main Street. Suite B. Shelbyville, TN. 37160 Phone: 931-637-4835 Reference Name: Marissa Murphy Personal: 406 Segrove Court. Smyrna, TN. Phone: 615-785-4920 Reference Name: Candi Bright Personal: Gentle Giants INC. 565 Colfax Road. Wayne, NJ. 07470-6212 Phone: 862-684-1362 Reference Name: Mary Jo Pitts Personal: Owner at Puppy Palace. 222 Eagle Blvd. Shelbyville, TN/ 37160 Phone: 931-224-2597