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- 1. Danielle L Tate 12000 4th St. N, Apt 37 St. Petersburg, FL 33716 Phone-Cell: 304-670-1292 Email – liltate7@gmail.com Good day; I offer my resume for consideration for the position with your organization. With experiences in customer care supervision and management, performance management, basic claims processes, root cause analysis, business process management, process improvement, project management, interviewing, coaching, and training new hires, and with consistent success in the achievement of target objectives; I am confident with my medical and business education, experience, and work ethic I would contribute the same level of commitment and performance excellence for your department. While my accomplishments span a broad spectrum of cross-functional business lines, I would like to offer a few representative contributions to illustrate the skills and abilities I would bring to this position: • Relationship Development – My experiences across multiple business lines and along with understanding cultural influences, have allowed me the opportunity to develop these skills and be a very strong leader. • Employee and Teamwork Relations – I have proven successes in areas of training, mentoring, and improving multiline teams. • Results Driven – Driving quality and efficiency improvement and growth have been the basis and end result from my teams’ business initiatives To provide you with details concerning my qualifications and accomplishments, I look forward to discussing our mutual interests and opportunities. Sincerely, Danielle Tate
- 2. Danielle L Tate 12000 4th St. N, Apt 37 St. Petersburg, FL 33716 Phone-Cell: 304-670-1292 Email – liltate7@gmail.com Areas of Expertise: Operations Management • Healthcare Call Center Management • Leadership • Process Improvement • Project Management • Laboratory Methodology • Interpersonal Relations • Patient Care • Quality Assurance • Exceeding Performance Guarantees • HCAHPS • Team Building •Healthcare Industry Career Contributions Amerigroup-Anthem, Inc. - Tampa, FL Operations Expert Supervisor- January 2014 – August 2016 (Full Time) • Assistant Manager of business operations. Manages, distributes, trains, and facilitates knowledge to Associates. Trained in customer service, provider escalations, authorizations, claims, pharmacy, complaints, and appeals. • Launched the Southern Region-wide Campaign for Change 2015. Chosen to assist in managing team while Manager was out on leave.
- 3. • Initiated research and root cause analysis for transfer reports to reduce company cost. • AWARDS: Received the Compliance Hero Award for 2013, the HIPAA Compliance Every Day Hero Award for 2014, and the Values in Action Award in 2015. Chosen to assist in the creation and implementation of the Anthem 2015 Compliance Refresher Training. Chosen to represent Anthem at the Mayor’s Alliance for Veterans and Persons With Disabilities Convention TrXade- Odessa, FL Content Writer—March 2015-May 2016 (Part Time) • Wrote website, public relations, and marketing content relevant to the scientific, medical, and business aspect of the pharmaceutical industry as the TrXade Guru. Customer Service Coach/and CCR1– October 2012 – December 2013 (Full Time) • Technical advisor and mentor for assigned customer service departments and assisted with operational functions including Customer Care, Prior Authorization, Pharmacy, or Claims functions. • Created and implemented trending reports and statistical recaps to identify trends to improve quality, suggest alternative processes, and provide feedback to management regarding developmental needs of staff. • Devised and put into practice a new system of ensuring employees is complying with the Federal and State requirements of HIPAA. • AWARDS: Received HIPAA Compliance Hero 2013 Award. Facilitated new hire training and training for new systems, processes, regulations and products pertinent to assigned staff. AAA First Class Storage – Wintersville, OH Manager – June 2009 – June-2012 (Full Time) • Provide internal and external coordination, management, and oversight of client and vendor relations, office employees, and property acquisition. Assisted in budgetary considerations. Danielle Tate • email liltate7@gmail.com Page 2 of 3 • Working with individuals from different backgrounds, assisting with contracts, complying with laws, supervising others, maintaining confidentiality, accruing property and materials, collecting and analyzing data, advising upper management, strategic
- 4. planning, customer relations, public relations, marketing, quality assurance, and maintaining professionalism etc. • Accomplished new property acquisition and successfully assisted in creating and implementing a new storage center. Fred Astaire Dance Studio – Delaware, OH Marketing and Public Relations Agent, Dance Instructor February-2010— April- 2010 (Per Diem) • In charge of some of the advertising aspects of the business, connection between the public and the studio, finding new clients, working closely with management to bring new talent into the studio, setting up appointments, and assisting in organizing large scale events such as dance showcases Marion General Hospital – Marion, OH Health Unit Coordinator October-2010—December-2010 (Temporary, Part Time) • Liaison for doctors, nurse practitioners, nurses and nursing assistants • Provided customer service internally and externally; transcribing doctors’ orders and entering them into the eCare computer system, • Track and assimilate medical charts – filing important documents into the medical charts, preparing patients’ information to be discharged or transferred, taking apart medical charts, attending meetings and giving input etc. • Assisted with the Go Green Team Theta Phi Alpha-Alpha Zeta Chapter – Steubenville, OH Director of Philanthropy September-2006—September-2008 • Recruited, coordinated, and directed multiple Philanthropic events to raise funds for various charities • Recruited and coordinating bi-weekly attendance to Layman’s Apostolic Ministries of the Poor (LAMP) to cook, service, teach, and train the local homeless and low-income populations
- 5. Theta Phi Alpha-Alpha Zeta Chapter – Steubenville, OH Vice President September-2006—May-2007 • Established and maintained an open line of communication between National Office and local Chapter. • Doubled membership • Project management, task delegation, and budgetary/resource allocation • Filed timely monthly reports and annual reports • Conflict resolution • Oversaw onboarding Danielle Tate • email liltate7@gmail.com Page 3 of 3 EDUCATION & CREDENTIALS Walden University – January 2014-October 2016 Masters of Health Administration • GPA 4.0 • Golden Key International Honor’s Society • Graduated with Honors in top 15% of Class Trinity School of Nursing – August 2011- February 2012 (Not completed due to policies on service dog restrictions) • GPA 4.0 Marion Technical College – June 2010 – December 2010 Healthcare Electives • STNA Certification, CPR/BLS Certified • GPA of 4.0 • National Society of Leadership and Success Wheeling Jesuit University – May 2009 – December 2009
- 6. Accelerated Second Degree BSN Program (97 credits completed. More schooling would be needed to finish this degree.) • CPR Certified • Scored in the 99 th percentile in the nation for Critical Thinking Skills • GPA 3.5 • Phi Theta Kappa Honor’s Society Eastern Gateway Community College (Formerly Jefferson Community College)- May 2005 – August 2005 and May 2010 – August 2010 Electives • GPA 4.0 Franciscan University of Steubenville August 2004 – December 2008 Bachelors of Science (BS) in Biology/Pre-Medicine • GPA of 3.2 • Awarded a Scholarship • Gamelli Society
- 7. Accelerated Second Degree BSN Program (97 credits completed. More schooling would be needed to finish this degree.) • CPR Certified • Scored in the 99 th percentile in the nation for Critical Thinking Skills • GPA 3.5 • Phi Theta Kappa Honor’s Society Eastern Gateway Community College (Formerly Jefferson Community College)- May 2005 – August 2005 and May 2010 – August 2010 Electives • GPA 4.0 Franciscan University of Steubenville August 2004 – December 2008 Bachelors of Science (BS) in Biology/Pre-Medicine • GPA of 3.2 • Awarded a Scholarship • Gamelli Society