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CURRICULUM VITAE
- 1. FRANCINE FAYE STYNES 14 THORPE AVENUE, HOLMFIRTH, WEST YORKSHIRE HD91EL TEL: 01484 689288 MOBILE: 07904 345071 I have a strong experienced background in Customer Service, Quality Assurance and Business Development. I am a strong communicator who has a cheerful outgoing personality and can communicate at all levels in a friendly and approachable manner. I have experience in management and supervision, and believe that I have the necessary credentials to either lead or be part of a dedicated team. Always focused on a given task, I never lose sight of priorities and the wider picture of the business ahead. I am a quick learner with a positive and enthusiastic attitude. Hard working and dedicated I have excellent numerative, literative and organisational skills and, not least, adaptability. I am resourceful and thorough, researching enquiries and solving problems without recourse to departmental managers EMPLOYMENT HISTORY 2011(April) - Present FLEETMASTER BUSINESS DEVELOPMENT MANAGER EMPLOYMENT COURSE/ CUSTOMER SERVICE MANAGER I research and market companies. I complete training needs analysis within companies then to follow up by sourcing funding and offer delivery for all funded and commercial training. I work predominately in the logistics sector with a strong focus in Customer service dealing with major companies and external sources. I conduct presentations and am proficient in PowerPoint. I negotiate with external sources for candidates to attend funded programmes, setting up venues, employing tutors, delivering and writing training courses. 2011(Jan) – 2011 (April) SMART TRAINING AND RECRUITMENT BUSINESS DEVELOPMENT CONSULTANT My role was to contact business to take on apprentices in hospitality.. 2009- 2011 EMPIRICAL TRAINING LIMITED MANAGING DIRECTOR My role is varied as one of the directors to ensure customer service and quality assurance, which are key to the success of the business. I have an active role in developing business for the company both through funded and non funded training. I proactively market the service through various means, using all media available. Within my role I am required to design and deliver training programmes. I am also a qualified A1 assessor with a strong background in delivering Team Leading, Business admin, and Customer Service and PMO NVQs. Throughout my role I conduct quality checks and internal audits to maintain standards of all required documentation with the use of all Microsoft packages. My role also requires me to complete all wages for both directors and staff accordingly. 2008 – 2011 LOOK SHARP NAIL & BEAUTY, STAINLAND, HALIFAX VOLUNTARY STOCK AND SALES ASSISTANT I have worked for Look Sharp since June 2008 as a voluntary assistant. I deal with the processing and preparation of customer orders, promotional sales days, the checking in and out of deliveries and the displaying of stock items for sale. Francine Faye Stynes 1 of 3
- 2. 2006- 2009 ENTERPRISE SOLUTIONS TRAINING LIMITED SENIOR BUSINESS DEVELOPMENT OFFICER 2008 - 2009 BUSINESS DEVELOPMENT CO-ORDINATOR 2007- 2008 ADMIN TEAM LEADER / PA DIRECTORS 2006-2007 As the team leader within a busy admin department, I managed and delegated all paperwork and procedures for contracted courses, funded training courses and commercial training courses. I was responsible the smooth running of the day to day administration department which included liaising with the conference manager; securing bookings and diarising rooms, stock ordering and rotation, liaising with the public and visitors to the organisation, marketing ESTL products and services, prepared all paperwork for internal and external audits, dealt with enquiries and complaints internally and externally, attend meetings and conferences internally and externally as appropriate. As a key problem solver and decision maker, I met targets and deadlines assigned to me, conducted interviews and diarised trainers and directors activities; booking rooms travel in addition to motivating and leading the team. I maintained comprehensive and coherent systems of computerised filing for all candidates, produced, printed and distributed relevant training course materials. As the company has grown so did my role and I was internally promoted to the position of Business Development Co-ordinator earlier this year. I currently manage several projects and market all company programmes, including Train to Gain, fulfilling financial targets and ensuring all partnership targets are completed. On a daily basis, I research potential customers, make initial contact, provide follow up marketing to gain their interest before initiating an on site visit. At this stage I discuss the individual companies’ needs and offer both commercial and funded training course to fulfil those needs. I liaise with the Training Manager with company proposals to ensure all training moves forward. I have recently secured a Major national contract within the retail sector and am currently working on my next. I provide ongoing support, guidance back to the companies I have sourced and am a main contact within ESTL. I compile reports for both internal and external purposes. As an experienced trainer I am extremely comfortable conducting presentations to both large and small groups using PowerPoint and OHP. Upon reaching all targets set and building the growth of the department and company, I was given promotion. I am now responsible for all of the above and now have a team of 9 to manage. 2003- 2006 DIRECT TRAINING LTD EMPLOYMENT LIAISON CO-ORDINATOR As a Placement/Marketing officer (2003) my main role was to find employment/placements for people within the local town. The role involved being in contact with local employers, marketing, sales, telephone skills, interview techniques, numeric calculations, input of data onto a computer system, Internal and External presentations, compiling marketing literature, fulfilling contractual requirements within European guide lines; including managing training budgets, maintaining auditable files and management reports. I was responsible for several projects within this role of which I achieved 100% of assigned targets. The role also involved delivering training sessions to external companies. My role as a Basic Skills Trainer (2004-2005) involved delivering and designing training of numeracy up to Level 1, soft skills sessions; telephone techniques, effective communication, effective listening, interview techniques etc, design and delivery of inductions informing new clients of the company’s policies and procedures and course expectations, and intensive job search for clients with learning difficulties. I have supervisory duties as the coordinator for the employment liaison unit. Many of the duties within this role are a continuation of the above. I ensured all data; statistics and funding are maintained for External and Internal Audit. I conduct training of all new staff in the department to a satisfactory standard. 2002-2003 Z. HINCHCLIFFE & SONS MULE PIECENER – FULL TIME SHIFTWORK. As a spinning machine operator I ensure fleece is spun to the highest standard. The fleece I help to produce is destined for high street retailers including Marks and Spencer. Francine Faye Stynes 2 of 3
- 3. 1999 -2002 FRED LAWTON & SON LTD.. PRE-WINDER – FULL TIME. (TRAINER) I operated machinery, which prepared rough yarn to be processed for the manufacturing of carpets. I had responsibility of conducting training of all new employees, including Initial Inductions. I was responsible for maintaining the training of all trainers to a competent standard. 1996 – 1999 JOHN WOODHEAD (DOBROYD MILLS) WINDER – FULL TIME. Operating computerised winding machinery, I was responsible for data input in order to ensure that angora, cashmere and silk yarns were processed to the highest quality. It was a requirement to train new employees. 1993 – 1996 HOLMFIRTH LAUNDRY LAUNDRY OPERATIVE – FULL TIME. Operating various machines to ensure all items were washed and presses to return to customers. Managed the customer dry cleaning operation. 1991 – 1993 WHITE HART PUBLIC HOUSE BAR PERSON – FULL TIME. Duties included customer service, serving food and drink, bar cleanliness and stock replenishment. I counted monies against till receipts and received training in the operation of electronic stock records. Two-year absence from work following birth of daughter. 1987 – 1989 LYNEHAM LANES, ROYAL AIR FORCE LYNEHAM MANAGERESS – FULL TIME. I was responsible for all aspects of managing a bar and café within a large and busy social complex. My duties included staff recruitment, stock ordering and rotation, the receipt and banking of monies, bar and cellar work and the running of a hot and cold food cafeteria. I planned, organised and promoted functions within the complex and at external functions ranging from buffets to banquets. I was responsible for the rotas and wages of thirty staff and trained them in the various elements of the business. 1984 – 1986 OFFICERS’ CLUB, H.Q. AFCENT BAR SUPERVISOR – PART TIME. I was responsible for maintaining high levels of service in a European officers’ club. I supervised up to twenty staff and trained them in all aspects of bar service. 1978 – 1979 RANK XEROX, UXBRIDGE BILLING CLERK – FULL TIME. Preparing and calculating costs for customers usage of various copying machines 1977 – 1978 ALLIED CHEMICALS, UXBRIDGE CASH ALLOCATOR/ CUSTOMER LIAISON OFFICER – FULL TIME. Starting as a cash allocator I was a junior in an accounts office. I was responsible for the receipt of payments and maintained ledgers against stock allocation. On promotion to customer liaison I recovered payments and dealt with customer enquiries. Francine Faye Stynes 3 of 3
- 4. EDUCATION CSE: Biology, Chemistry (C) French, History (D) GSE O’ LEVEL: Mathematics, English, Drama (A) Accounting (B) SCOTTISH HIGHER Mathematics, Accounting (B) English (C) FURTHER QUALIFACTIONS 2013 L3 First Aid at work 2009 A1 Award 2006 IOSH 2003 CERTIFICATE IN TRAINING PRACTICES (CIPD) Achieved merit pass 2001 CITY and GUILDS L3 learning and development Competence in Training and Development. 1991 IDEAL SCHOOLS, GLASGOW Book Keeping and Accounts Diploma. 1988 WHITBREAD BREWERIES,WILTSHIRE Management Course in Bar Operation Francine Faye Stynes 4 of 3