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CURRICULUM VITAE- SONALI
- 1. SONALI MEHROTRA Contact: +91 7895756068 / 9837665213 E-Mail: sonalimehrotra05@gmail.com , sonalimehrotra250589@gmail.com OBJECTIVE Seeking challenging assignments in Digital Marketing ,Client Relationship Management, Operations and Documentation with on organisation of repute, looking forward for an interesting job which would allow me to utilize my skills and abilities as well as provide me with oppurtunities to upgrade them. Job Preference- Work From Home PROFILE SUMMARY • CURRENTLY WORKING AS A DIGITAL MARKETER INCLUDING :- Social Media Marketing Affiliate Marketing Youtube Business Facebook Business Appmaking without Coding Wordpress Developer Website Designing Ecommerce setup Product Promotion Internet Basics Online tuitions Blogging Google Adsense setup Google Adwords setup Make money Online Techniques Dropshipping Business Buy and sell Domains PPC Advertising Search Engine Optimization Digiital Marketing Overview • M.A. (COUNSELLING PSYCHOLOGY) with 5 years of experience in: Back-end Operations MIS Reporting Documentation Cash Management Customer Service Client Relationship Management • Adept in handling day-to-day activities in co-ordination with internal/ external departments for smooth and continuous business operations • Proficient in coordinating with customers for running successful business operations with skills in implementing procedures & service standards for business excellence • Adroit in interfacing with clients for understanding their requirements & suggesting the most viable solutions / products and cultivating relations with them for customer retention & securing repeat business • Possess excellent interpersonal, problem solving and decision making skills CORE COMPETENCIES • Gathering feedback from customers to monitor their satisfaction at the utmost level • Proactively identifying customer needs and resolving the complaints raised • Undertaking responsibilities of removing unnecessary procedures in processes wherein ensuring uniformity in the process understanding at the client's and the organization's end • Efficiently handling day-to-day operations and delivering an error-free service • Formulating MIS reports related to sales and sending them to the top management of the organization for facilitating the decision making process WORK EXPERIENCE  Jan’15 – Sep’15 Yes Bank Ltd, as a Branch Banking Executive Role: • Responsible for handling the day-to-day banking functions at the branch, servicing customers, handling queries,
- 2. complaints and requirements of customers • Maintain Customer Database with contact details, address and contact Number • Addressing the needs and requirements of walk in customers and prospective customers. To ‘WoW’ customers by meeting & exceeding their service level expectations with a clear objective of attaining competitive advantage in ‘service • Client Servicing and new client acquisitions through references/ tele calling • Assist the BSDL/BBL in preparation of any audit related deliverables both internal and external  Feb’14 – Dec’14 Muthoot Fincorp Ltd., Agra as Customer Service Executive Role: • Preparing BRS for the Branch and contra entry. • Involved in generating and maintaining MIS reports • Responsible for everyday back-end operations and handling key accounts • Accountable for appraising gold loans • Handling cash management and operating strong room • Maintaining long term relationship with customers to maintain a high level of retention of existing customers for generating new business Highlights: • Successfully participated in NCD Contests and accomplished the targets with 150000 amount  Dec’12 - Nov’13 Bharti Resource Learning Center, Mathura as Accountant Role: • Report to management regarding the finances of establishment. • Establish tables of accounts, and assign entries to proper accounts • Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities • Handle all Accounts Related works.  AUG’10 – Oct’12 IIPS ,Mathura as a Accountant cum Counsellor Role: • Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. • Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. • Handled daily updations and maintained accounts. • Building a relationship of trust and respect with Students. • Agreeing with Students what will be covered in sessions. • Encouraging Students to talk about their Problems/Suggestion. • keeping confidential records EDUCATION • Pursuing Diploma in BANKING & FINANCE from IIBF • M.A. in COUNSELLING PSYCHOLOGY from IGNOU University, AGRA (RESULTS AWAITED ) • B.S.Sc. (Hons.) in PSYCHOLOGY from DAYALBAGH EDUCATIONAL INSTITUTE, Deemed University, Agra in 2010
- 3. • XII from P.V (D.E.I) Girls Inter College, Agra, Semester System in 2007 • X from Radha Ballabh Inter College, Agra, U.P. Board in 2005 EXTRAMURAL ENGAGEMENT • Participated in various dance competitions at senior secondary level and perform various stage shows at Sur sadan ,Agra OTHER COURSE • Diploma Certificate in Harmonium from Pracheen Kala Kendra ,Chandigarh • Certificate from NIIT for Social Media Skills • Certificate in BASICS of IT, MS-Word, MS- DOS, MS- EXCEL, MS-WINDOWS and Computer Networks & Internet CERTIFICATION • Certificate/Score Card of IBPS CLERK 2011 cleared • NCC ‘B’ Certificate by Government of India • Certificate of NCC Parade on 26th January 2007 in Police Lines under 1 U.P GIRLS BATALION and attained 3rd rank • Certificate of 12 DAYS CATC Annual Training Camp of NCC under U.P GIRLS BATALION • National IT Aptitude Test(NITAT) Certificate from NIIT and achieve rank in top 30% at the National Level • Certificate for Social Media Skills of 8 hours from NIIT • NSS (National Social Service) Camp Certificate of 240 hours from DAYALBAGH EDUCATIONAL INSTITUTE • Certificate of Service from Help Age India • Diploma Certificate in Harmonium from Pracheen Kala Kendra ,Chandigarh • State Level Certificate in Group Song Competition awarded by RAJBABBAR (FILMSTAR/POLITICIAN ) • Certificate in Sports (Runner in Football and Kho-kho) • Certificate in Dance(stage performance) alongwith Craft (Pot- making) PROJECTS UNDERTAKEN • Exploring self- efficacy as it relates to career development for youth of color in poverty • Project on stress management. • Project on relationship between the use of Facebook and Narcissism. • Comparative study of personality traits and academic performance of users and non-users of social networking sites IT SKILLS • Well versed with MS Office and Internet Applications • Skillful in Operations • Certificate from NIIT for Social Media Skills • Certificate in BASICS of IT, MS-Word, MS- DOS, MS- EXCEL, MS-WINDOWS and Computer Networks & Internet • Well versed in Digital Marketing techniques CURRENT WEBSITES http://page3hq.com http://bollywoodspark.com https://www.youtube.com/channel/UC-ObJhVBHE0GC7zmay_hk4w https://www.youtube.com/channel/UCj2fupOxdIick1hMsf0dZLA
- 4. https://www.youtube.com/channel/UCrr_-rESLzGIUbIO9NJ8Y-A http://www.googlemarket.in http://technicalguruji25.blogspot.in http://naturallyhealthyalltime.blogspot.in http://shoppingdeals25.blogspot.in https://www.facebook.com/technicalgurujii https://www.facebook.com/Bollywoodsparkcom-1584276958559191 https://www.facebook.com/Internet-Guru-1006812442729573 https://www.facebook.com/Natural-health-benefits-1688717534698490 https://www.facebook.com/weightlosstipsandproducts https://www.facebook.com/muthootfincorpltd.agramayurcomplex PERSONAL DETAILS Date of Birth: 25th May, 1989 Address: 86 Friends Vihar, Dayal Bagh, Agra- 282005 Languages Known: English and Hindi Father Name Shri Rajeev Mehrotra Gender Female Marital Status Married Languages Spoken: English and Hindi DECELARATION I here by declare that the entire particulars stated above are true to the best of my knowledge and belief. DATE 9th June 2016 Signature –Sonali Mehrotra PLACE AGRA