Customer Support Executive (Operations) 6+ yrs experience
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This document provides a summary of Ronak Vijay Shah's professional experience and qualifications. It includes his address, contact information, education history, and work experience spanning 4 different companies from 2009 to the present. His most recent role is as an Executive at Tata AIA Life Insurance Co. Ltd since 2014 where he handles customer support and has received recognition as a "Star Performer" 6 times. Prior to this he held roles in customer service and support at Tata AIG General Insurance Co. Ltd, Sky park Computerized Accounting Ltd., and Sparsh BPO Services LTD.
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![RONAK VIJAY SHAH
Address: A-15, New Vasant Villa CHS
Amrut Nagar,
GHATKOPAR [West]
MUMBAI:-400086
DOB: 06th October 1986
Contact no: 9699392336 // 9768168936
Email id: ronyshah12007@rediff.com
Objective
To bea part of organization wherethe management structurerecognizes and rewards loyalty, honesty,
hardwork and ambition of an employee by providing growth opportunities that could contributeto the
success ofthe company.
LANGUAGES KNOWN: ENGLISH, HINDI, MARATHI & GUJARATI
EDUCATION:
QUALIFICATION YEAR COLLEGE/UNIVERSITY
B.COM 2008
S.K.SOMAIYA (MUMBAI
UNIVERSITY)
H.S.C 2004
GURUKUL COLLEGE (MUMBAI
UNIV.)
S.S.C 2002
LITTLE FLOWER ENGLISH HIGH
SCHOOL (MUMBAI UNIVERSITY)
JobProfile
1) TATA AIA Life Insurance co. LTD
Joining Date: - 03rd Nov14 (Currently working)
Process: - Operations Customer Service
Post: - Executive
Salary: - Rs 22500/- pm
Job Description:-
Executive for Customer Support Helpdesk
Handling Customers & Stakeholders Queries & Request received through Contact
center/Walk-in.
Preparation of Daily, Weekly & Monthly department MIS.
Preparation of Individual & Team productivity along with SLA achieved on weekly basis.
Involved proactively in multiple process for assistance.
Handling Escalated Cases through Emails or Calls for Call-center.
Assisted Senior Manager by providing various data with analysis & enhancements.
Had been recognized with StarPerformer Award for 6 times.](https://image.slidesharecdn.com/e0244cc9-d058-4673-88b1-734ece066633-160613060557/85/Customer-Support-Executive-Operations-6-yrs-experience-1-320.jpg)
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This document provides a summary of an individual with 13 years of experience in project management and process automation in the US commercial mortgage domain. It includes their certifications and affiliations, career history managing teams and projects at various organizations, skills and qualifications. The individual has extensive experience leading teams and implementing process improvements and automation solutions to enhance operational efficiency.Similar to Customer Support Executive (Operations) 6+ yrs experience (20)
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- 1. RONAK VIJAY SHAH Address: A-15, New Vasant Villa CHS Amrut Nagar, GHATKOPAR [West] MUMBAI:-400086 DOB: 06th October 1986 Contact no: 9699392336 // 9768168936 Email id: ronyshah12007@rediff.com Objective To bea part of organization wherethe management structurerecognizes and rewards loyalty, honesty, hardwork and ambition of an employee by providing growth opportunities that could contributeto the success ofthe company. LANGUAGES KNOWN: ENGLISH, HINDI, MARATHI & GUJARATI EDUCATION: QUALIFICATION YEAR COLLEGE/UNIVERSITY B.COM 2008 S.K.SOMAIYA (MUMBAI UNIVERSITY) H.S.C 2004 GURUKUL COLLEGE (MUMBAI UNIV.) S.S.C 2002 LITTLE FLOWER ENGLISH HIGH SCHOOL (MUMBAI UNIVERSITY) JobProfile 1) TATA AIA Life Insurance co. LTD Joining Date: - 03rd Nov14 (Currently working) Process: - Operations Customer Service Post: - Executive Salary: - Rs 22500/- pm Job Description:- Executive for Customer Support Helpdesk Handling Customers & Stakeholders Queries & Request received through Contact center/Walk-in. Preparation of Daily, Weekly & Monthly department MIS. Preparation of Individual & Team productivity along with SLA achieved on weekly basis. Involved proactively in multiple process for assistance. Handling Escalated Cases through Emails or Calls for Call-center. Assisted Senior Manager by providing various data with analysis & enhancements. Had been recognized with StarPerformer Award for 6 times.
- 2. 2) TATA AIG General Insurance Co. LTD Joining Date: - 20th Oct10 29th July14 Process: - Sponsor & Customer Support Helpdesk Post: - Executive Salary: - Rs 17774/- pm Experience: - 3 yrs & 9 months Job Description:- Executive for Sponsor & Customer Support Helpdesk Handled Customers & Stakeholders Queries, Request & Complaints. Closure of Queries, Request & Complaints within the defined Turnaround Time (TAT). Prepared Weekly & Monthly MIS. Maintained process SLA month on month. Proactively involved in multiple process for assistance. Coordinated with Functional Departments/Agents for resolution. Handled Escalated Cases through Emails or Calls Assisted Manager by preparing Agents Roster & Performance MIS. Trained new executives with regards to Job Profile/Product. 3) Sky park Computerized Accounting Ltd. Joining Date: - 11th Jan10 to 15th Oct10 Process: - Computerized Accounting Post: - Team Leader Salary: - Rs 10000/-pm in hand Experience: - 10 months Job Description: - Team LeaderforTallyoperator. Supervisedtrainee forassistanceorquery. HandledClientdatabase forTransactionEntry& Deletion. Conductedrefreshertrainingforbetterdevelopmentof Candidates. HandledandResolvedClientsQuery,RequestorComplaintwithinstipulatedtat. Recruitednewemployeesbygivingunderstandingof Jobprofile andprocesswork. Conductedtrainingfornew candidateswhichgave thembriefidearegardstotheirjob profile andaboutthe clients. 4) Sparsh BPO Services LTD. Joining Date: - 06th Mar09 - 31st Oct09 Process: - Aircel Post: - Customer Service Officer and Real Time Monitoring Salary: - Rs 5604/-pm in hand Experience: - 7 months.
- 3. Job Description:- CustomerService OfficerforCustomerService Inbound (CallingProcess). HandledcustomerQueries,Request&Complaintsthroughcalls. AttendedandhandledCustomerEscalationcalls. BriefedaboutnewupdatestoCSObyhandlingteammeetings. Monitoredbreaktiming,Loggingtimings&Service levelagreement (SLA). TrainedCSO(Fresher&Experienced)forTelecomInternetProcess(GPRS). Acknowledgedforachievingwithlow manpower. EXTRA INFO: Certified IRDAExamination in year 2008 while working with TATA AIG LIFE INSURANCE. IN SPARSH BPO SERVICES LTD Certified for Computer Awareness and Applications Programs from Girdharilal Jivanlal Gurukul Computer Centre. DATE: - PLACE: - MUMBAI RONAK VIJAYSHAH